Zimmic

BACKGROUND

Introduce your business and what you do there

I am the CEO of a financial services company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Zimmic?

We hired them for a project related to our CRM and client analytics.

SOLUTION

What was the scope of their involvement?

The Zimmic team worked closely with us to determine the requirements of the project, after which they revamped our entire CRM system. They built out significant improvements in our client analytics capabilities and made changes to the backend interface as well.

What is the team composition?

There were more than 5 people involved.

How did you come to work with Zimmic ?

I knew personally the company’s founder, as a financial company we really needed a partner that we could trust deeply and I knew I could trust them. Also, I knew they were very good at CRM solutions and that was what we needed so they were just the best choice for us. 

How much have you invested in them?

About 400,000 USD.

What is the status of this engagement?

I don’t remember the exact date when we started our collaboration but we continue working constantly with them in different projects. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were able to adapt to our needs and that was very important for us. Thanks to that, the results of the project were key to our company.

How did Zimmic perform from a project management standpoint?

They met every deadline and were able to guide us on defining the right schedules for our projects. At the time we didn’t have an IT area so that was very helpful for us.

What did you find most impressive about them?

We felt completely confident working with them because they offered levels of trust and innovation that were very important for us. Also, every member of the team was in tune with the project and was in the same high level of professional skills.