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Tech Delivered

5.0
3 reviews

We are a technology consulting firm specializing in web development, artificial intelligence and cloud technologies.

We pride ourselves on sticking to timelines and budgets. Our clients have liked working with us for our quick communication and for our sense of ownership. We strive hard to maintain a very high customer rating and satisfaction.

 
$5,000+
 
$25 - $49 / hr
 
2 - 9
 Founded
2018
Show all +
Bangalore, India
headquarters
  • #28, 2nd Cross, CHBS Layout, Vijayanagar 3rd Phase
    Bangalore, KA 560040
    India
    9916778133

Portfolio

Key clients: 

Stanford University, Equinordic, Kait.ai, Woofy.ai, Homee on Demand, NPD Group

Reviews

5.0
3 reviews
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Chatbot Development for Tech Company

"They handled the project from A to Z and showed knowledge beyond their specialized areas—AI and chatbots."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2018 - Sept. 2019
Project summary: 

Zignite Labs helped build a restaurant chatbot for a tech company. They developed the backend, created a customer-facing dashboard, and integrated it with third-party apps.

The Reviewer
 
1-10 Employees
 
Kuwait City, Kuwait
Hishham Al-Khudairi
CEO, Kait Technologies
 
Verified
The Review
Feedback summary: 

The app has yet to launch, but Zignite Labs’ work is over, meeting all requirements and ensuring an easy hand-off. The team showed in-depth expertise and was proactive in solving problems. Their constant communication, organized processes, and reliability stood out.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Kait Technologies. We provide a chatbot in the restaurant domain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zignite Labs?

Sunil (Founder and CEO, Zignite Labs) was our CTO for one year. He put together our tech plan and handled everything to build our system. He relied on his company Zignite Labs to help us.

SOLUTION

What was the scope of their involvement?

We had a system in place before bringing in Sunil, but Zignite Labs helped built a lot of projects from scratch. 

Our main project was the chatbot. Zignite Labs specializes in the AI sector, and we needed those skills. We’ve used another provider for the design part. They gave us a hand in building the chatbot, which required a lot of work on the backend. It also needed a dashboard where the customer can control it, receive and send orders, create and update profiles, and so on. The last challenge was to integrate it with third-party apps.

What is the team composition?

Zignite Labs assigned four people to our project. Sunil was actually our employee, so he was the main point of contact. 

How did you come to work with Zignite Labs?

We had connections in India and saw Sunil’s résumé and profile on LinkedIn. We’d also heard about him from a friend and contacted him for a chat. Things progressed from there, and we made an agreement.

How much have you invested with them?

We spent about $170,000–$180,000.

What is the status of this engagement?

Our collaboration with Zignite Labs started in August 2018 and ended in September 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Due to our client model, we’ll be launching the chatbot this month or the next. Clients will decide when they’ll start using our system. We ended the project with Zignite Labs last month, but they still follow up with us when our new team needs help. Generally, the system was in excellent condition when they left so we can run it without any developers.

How did Zignite Labs perform from a project management standpoint?

We gave Sunil control of our technology and the independence to develop without daily input from us. He and I were the primary points of contact on both sides. They handled the project from A to Z and showed knowledge beyond their specialized areas—AI and chatbots. 

I believe Zignite Labs could manage any kind of project. They followed the right processes when it comes to planning and brainstorming; they studied the requirements, proceeded professionally in terms of implementation, and respected timelines.

Communicating in simple terms is usually the difficult part of any tech project, but Zignite Labs could understand us as a customer and convert our requirements into a model. As a result, we could make sure our requests led to a desired outcome and make changes as needed. We worked remotely using phones, Google Hangouts, Skype, WhatsApp, and email. Gitlab was our management tool.

What did you find most impressive about them?

They stood out in terms of respecting deadlines.

Are there any areas they could improve?

They improved and expanded and continue to do so. This includes not only the work they do, but also the other features they can add to their team working with other clients and in different domains. They can improve, and I’m sure they will, in every business aspect.

Do you have any advice for future clients of theirs?

It’s important to first set up a plan and discuss it. After that, clients shouldn’t have anything to worry about with Zignite Labs. Even if they face some challenges, just be patient and give them time—they have the know-how to come up with a solution.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

AI Dev for Employee Screening Service

"Sunil's business competence is far beyond what you normally get from a software engineer."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2019 - Ongoing
Project summary: 

Zignite Labs developed a deep learning model for analyzing workplace success trends and wrote custom APIs to incorporate the model into a custom software for an employee screening company.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
VP Technology, Employee Screening Company
 
Verified
The Review
Feedback summary: 

The progress made on the software so far has completely satisfied all project stakeholders. Zignite Labs has demonstrated commitment to their client by prioritizing the underlying business challenge they face and listening to all parties before driving towards a solution. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I act as head of product for a search and recruitment services firm. We develop tools for our clients to use, and tools to help us perform our work better, faster, and more consistently.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zignite Labs?

We hired Zignite Labs for two high priority projects that would enable us to screen candidates to improve hiring outcomes for our clients.

What were your goals for this project?

We have a professor of sociology on staff and have developed an academic underpinning for the correlation between certain candidate traits with job performance as well as compatibility within the company.

We weren't sure if we would be able to identify those traits from the candidate information we were most likely to be able to locate, and what kind of AI design would be required in order to optimize the process of making this determination.

SOLUTION

How did you select this vendor?

Our professor researched service providers on UpWork and began conversations with Sunil and his team at Zignite based on their stated ability to work with loosely defined problems.

Describe the project and the services they provided in detail.

The project produced multiple direction changes along the way with very little wasted effort thanks to Sunil's exceptional ability to understand the underlying problem we were attempting to solve.

These pivots included refining relationships within data, refining data collected, and developing sustainable text classification methodologies. Sunil helped us not only develop a deep learning model with the data we provided but move to productize it by also setting up the REST API service for us.

This was done without the need for much technical guidance from our business- Sunil was able to communicate clearly directly with SMEs to achieve the stated goal. As a small company with limited internal technical resources, finding a resource like Sunil was truly lucky.

What was the team composition?

Our point person was Sunil. It's unknown if others on his team helped on the project, but work was completed to a high degree of precision and technical documentation was provided along with the deliverable of the models.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

These models have improved our processes in search- we've saved so much time avoiding search rework by focusing only on candidates who pass our screens that we're in the process of developing a new back office service for other search firms.

How was project management arranged and how effective was it?

Sunil was a pleasure to work with. He understood our big picture goals and social theories and his technical competence and professionalism as well as communication skills far exceeded our expectations- he was a careful listener and a skilled clarifier across diverse international teams of developers and internal SMEs which ensured a very smooth and efficient relationship.

What did you find most impressive about this company?

I've worked on several custom software projects with internal, external, international teams, and freelancers. Sunil's business competence is far beyond what you normally get from a software engineer.

We were able to communicate the information challenge as a problem we work together to solve, without producing rigid technical requirements for a business problem we weren't sure we could solve. The fact he could work with this and communicate clearly with nontechnical business owners is rare, and we probably would not have been able to achieve this without having found Sunil.

Are there any areas for improvement?

For this project, there is nothing we would change and are very pleased with the work. We continue to work with Sunil and Zignite on creating solutions for new business problems.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Developing Assignments & Support for AI Online Course

“They're very knowledgeable about AI development, and they understand how to teach the subject.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2019 - Ongoing
Project summary: 

Zignite Labs developed code and processed assignments for an online AI course. They adapted existing materials for a Python platform. Now, they support a cohort of international students.

The Reviewer
 
10,001+ Employees
 
Palo Alto, California
Steve Haraguchi
Director of AI Programs, Stanford
 
Verified
The Review
Feedback summary: 

The course works well, and the results met all the requirements. Zignite Labs manages projects well, and their depth of knowledge and efficiency were useful to the collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I lead development of new artificial intelligence education and training programs. We've focused on a new AI program for the past nine months.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zignite Labs?

We hired them to work on course development for us, specifically related to technical AI content.

SOLUTION

What was the scope of their involvement?

They adapted existing materials from other courses we offer. The class focuses on natural language processing. They develop code and program assignments for this particular platform. All their work is in Python. Now that the class is live, they support a cohort of international students.

What is the team composition?

We work with a team of two. One team member is their CEO, and the other individual does significant work for our project.

How did you come to work with Zignite Labs?

We found them on Upwork, and we considered a number of individuals and companies. Their development background matched this particular project, and they were already familiar with the tools we wanted to use.

How much have you invested with them?

We spent around $21,000.

What is the status of this engagement?

The project began around April or May 2019. They still support us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did everything we needed, and the course works well. There were some initial bugs, but that's normal. We made adjustments, and we're very happy with the results so far.

How did Zignite Labs perform from a project management standpoint?

Their project management is good. We use a variety of communication channels, including email, Slack, WhatsApp, and Zoom. We also use Google Docs, GitHub and some other code management systems to track issues and the development.

What did you find most impressive about them?

They're very knowledgeable about AI development, and they understand how to teach the subject. Their depth of knowledge is very helpful to an educational setting.

Are there any areas they could improve?

We've refined our communication throughout the process, and our iterations are much more efficient than they were at the beginning. We continue to make improvements as we move forward.

Do you have any advice for potential customers?

Have a clear plan from the start. Our project was fairly undefined, and we've worked together to solidify structures and processes throughout the collaboration. We might have been more efficient if we had a strong strategy from the beginning.

5.0
Overall Score We're happy with their work, and we will continue working together in the future.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are readily available, and we hit all our intended deadlines.
  • 4.5 Cost
    Value / within estimates
    They were the most qualified company we considered, and they are worth the cost.
  • 5.0 Quality
    Service & deliverables
    Everything they deliver meets our requirements.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.