What evidence can you share that demonstrates the impact of the engagement?
Due to our client model, we’ll be launching the chatbot this month or the next. Clients will decide when they’ll start using our system. We ended the project with Zignite Labs last month, but they still follow up with us when our new team needs help. Generally, the system was in excellent condition when they left so we can run it without any developers.
How did Zignite Labs perform from a project management standpoint?
We gave Sunil control of our technology and the independence to develop without daily input from us. He and I were the primary points of contact on both sides. They handled the project from A to Z and showed knowledge beyond their specialized areas—AI and chatbots.
I believe Zignite Labs could manage any kind of project. They followed the right processes when it comes to planning and brainstorming; they studied the requirements, proceeded professionally in terms of implementation, and respected timelines.
Communicating in simple terms is usually the difficult part of any tech project, but Zignite Labs could understand us as a customer and convert our requirements into a model. As a result, we could make sure our requests led to a desired outcome and make changes as needed. We worked remotely using phones, Google Hangouts, Skype, WhatsApp, and email. Gitlab was our management tool.
What did you find most impressive about them?
They stood out in terms of respecting deadlines.
Are there any areas they could improve?
They improved and expanded and continue to do so. This includes not only the work they do, but also the other features they can add to their team working with other clients and in different domains. They can improve, and I’m sure they will, in every business aspect.
Do you have any advice for future clients of theirs?
It’s important to first set up a plan and discuss it. After that, clients shouldn’t have anything to worry about with Zignite Labs. Even if they face some challenges, just be patient and give them time—they have the know-how to come up with a solution.