Ziggle Tech

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Conscious Step, a fair-trade, organic, non-toxic sock company. A portion of our sales goes to charity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ziggle Tech?

My company hired Ziggle Tech to help us scale our e-commerce business. We wanted to ensure that our direct consumers and wholesale customers had an efficient, positive experience shopping with us. We also needed to develop an SEO strategy.

SOLUTION

What was the scope of their involvement?

Ziggle Tech began by developing our existing Shopify site’s backend and setting up a new internal system called TradeGecko. They leveraged different Shopify apps and add-ons to tailor the website to our customers’ shopping needs. The team also improved our site design for mobile and desktop, and they ensured that our invoicing was correct.  

Now, Ziggle Tech is helping us with our SEO and social media strategies. My team provides content, and Ziggle Tech offers insights on what audiences we should pursue, where to place the content, and what is and isn’t working. They’re helping us leverage keyword-based SEO and social media to drive traffic to our site.

What is the team composition?

I work closely with Rocky (Co-Founder and Chief Business Development Officer, Ziggle Tech) on more high-level tasks. Two team members from my company work with Ziggle Tech’s team.

How did you come to work with Ziggle Tech?

An acquaintance recommended Ziggle Tech, and my wife knew Rocky. I told Rocky that we wanted to ramp up our e-commerce services, and he said that his company had a solution that could help us.

How much have you invested with them?

Project costs are around $10,000.

What is the status of this engagement?

We began working with Ziggle Tech in December 2018, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have many results yet because we just began SEO. However, we didn’t have an SEO strategy before working with Ziggle Tech, so they’ve been critical in helping us launch one.

How did Ziggle Tech perform from a project management standpoint?

Ziggle Tech works very collaboratively with my team, and they’re receptive to feedback. We experienced a few issues in the beginning, but Ziggle Tech is solutions-oriented. They provide strategic advice and feedback on our current assets. We communicate via email and weekly calls. We also use a project management platform, where my team posts lists of updates and fixes that we need Ziggle Tech to do. The platform prioritizes tasks and keeps both teams updated.

What did you find most impressive about them?

Ziggle Tech adjusts their style and approach to their client’s needs. They are always trying to improve, which has been one of the biggest contributors to our successful, ongoing relationship. Our partnership is constantly evolving.

Are there any areas they could improve?

It would be helpful if they could build more elaborate proposals to show what they’re going to do, as this would hold them accountable to the scope of the project.

Any advice for potential customers?

Be clear about what you need Ziggle Tech to do. Also, determine who will be held accountable for what; it took us some time to figure out who was working on SEO versus backend development. You should know who will be delivering what and in what timeframe.

BACKGROUND

Introduce your business and what you do there.

I'm the director of operations and information systems at SHEEX, Inc., a textile manufacturing and distribution company. We sell bed sheets, comforters, pillows, and sleepwear through an e-commerce website. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ziggle Tech?

We reached out to Ziggle Tech to help us reduce costs by streamlining a lot of our processes and working on some of our day-to-day technology challenges. Our e-commerce site was previously managed by another vendor, but it had a lot of problems, so we needed help stabilizing and migrating it to a different platform. 

SOLUTION

What was the scope of their involvement?

Ziggle Tech took over the development of our e-commerce platform, creating a detailed scope of work for how to stabilize it. They provide project management, development, and strategic day-to-day technological assistance. After transferring the site to a new platform and redesigning some of the frontend and backend, they continue to monitor and update it as needed. 

What is the team composition? 

We work with a total of three people on their team, but just two on a day-to-day basis.

How did you come to work with Ziggle Tech?

Our e-commerce manager recommended them, so we invited them in for an interview and liked their presentation. They also had great references. 

What is the status of this engagement?

We've been working with them since March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ziggle Tech significantly improved the performance of our site compared to what it used to be. After successfully stabilizing the platform in just a few months, we experienced a spike in sales. They streamlined a lot of features on the site, including the checkout experience.

How did Ziggle Tech perform from a project management standpoint?

They set our expectations by preparing a detailed scope of work in the beginning, and they've stuck to their timelines and deliverables very well. They're proactive about making suggestions for ways to continually improve the site, showing a genuine interest in the success of our business. 

Danny (CTO, Ziggle Tech) is one of the best project managers I've ever worked with; he's very knowledgeable and detail-oriented. He goes out of his way to ensure any issues are resolved quickly and accurately. We're able to reach their team without a problem, meeting in-person occasionally or communicating through WhatsApp, text, Skype, phone, or email. 

What did you find most impressive about them?

Their team genuinely cares about client success. It feels as though they're part of our team.

Are there any areas they could improve?

I can't think of anything. 

Do you have any advice for potential customers?

Don't give it a second thought to reach out to them, because they're the kind of team that goes above and beyond what's expected.