Technology Solutions Partner

Bronze
VERIFIED

Ziggle Tech is a New York-based eCommerce and Enterprise Website Design and Development agency. For retailers who are looking to re-platform their eCommerce or digital web platform, we provide consulting services to help choose the right platform for their business and also help them to re-platform and migrate to the new platform.

We have partnerships with various technologies and platform providers and our professional expertise leads the way in choosing the right tool for each job. We also provide scalable cloud infrastructure development services for growing businesses.

Some of the technologies and platforms we work with include Shopify/Shopify+, Magento, Spree Commerce, AWS, GCP, WordPress, Drupal, Pantheon, Ruby on Rails and Java. As a team, we have 100+ years of experience in designing, developing, and scaling eCommerce websites and enterprise websites.

Ziggle Tech is a global organization whose expertise includes digital transformation consulting, cloud infrastructure development, web platform modernization, marketing automation, and digital platform engineering.

 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2015
Show all +
New York, NY
headquarters
other locations
  • Oppenheimer Tower, 10880 Wilshire Blvd
    Los Angeles, CA 90024
    United States
  • 55 E Monroe St
    Chicago, IL 60603
    United States
  • 6303 Blue Lagoon Drive
    Miami, FL 33126
    United States

Portfolio

Replatforming Of Self-Service Customer Portal (Salesforce And Liferay)

The Challenge
Senior management at XYPRO realized that the old PHP based portal is not meeting the expectations of a large customer base that they have for its enterprise security software. They were looking for a robust self-service customer portal to support their customers where customers could go and download software documentations, softwares, and resolve issues. Customers had to login twice before they could create a support ticket or search the knowledge base.

The Solution
After a comprehensive user research and understanding of their needs, we proposed to re-platform their self-service customer portal. We redesigned their portal using Liferay. Customers now could go to the portal and download the softwares, documentations and other materials without having to contact customer support.

For a connected customer experience, we achieved integration between Liferay and Salesforce. XYPRO customer portal has exceeded...

SHEEX Enhances The Mobile Customer Experience With New Progressive Web App (PWA)

The Challenge
With consumer expectations around the mobile shopping experience at an all-time high, senior management at SHEEX realized that the responsive website has various limitations and they need to redesign their website and offer better user experience to its customers (approx. 70%) who are shopping on their website from their phone.

The Solution
Initially, we were exploring a native mobile app, but we realized that customers will have no incentive to download the app to make a purchase, at the same time we wanted to deliver an app-like user experience that was reliable, fast and engaging. Then, we proposed a mobile-first approach using Progressive Web App (PWA) and focus on design, speed and intuitive user experience to drive mobile conversion. We developed a PWA that provided better UX/UI and checkout experience that improved the conversion and customer satisfaction.

The biggest challenge for us was to complete...

Reviews

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Ecommerce Platform Redesign for Home Textile Company

“After successfully stabilizing the platform in just a few months, we experienced a spike in sales.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
March 2018 - Ongoing
Project summary: 

Ziggle Tech stabilized and migrated an e-commerce platform, implementing new features and providing day-to-day support as needed. 

The Reviewer
 
11-50 Employees
 
Marlton, New Jersey
Theresa D'Alesandro
Director of Operations and Information Systems, SHEEX, Inc.
 
Verified
The Review
Feedback summary: 

Ziggle Tech effectively stabilized an e-commerce platform quickly and affordably. Their improvements to the site helped increase sales and streamlined internal processes. They're also very proactive in their approach to project management and care about client success. 

BACKGROUND

Introduce your business and what you do there.

I'm the director of operations and information systems at SHEEX, Inc., a textile manufacturing and distribution company. We sell bed sheets, comforters, pillows, and sleepwear through an e-commerce website. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ziggle Tech?

We reached out to Ziggle Tech to help us reduce costs by streamlining a lot of our processes and working on some of our day-to-day technology challenges. Our e-commerce site was previously managed by another vendor, but it had a lot of problems, so we needed help stabilizing and migrating it to a different platform. 

SOLUTION

What was the scope of their involvement?

Ziggle Tech took over the development of our e-commerce platform, creating a detailed scope of work for how to stabilize it. They provide project management, development, and strategic day-to-day technological assistance. After transferring the site to a new platform and redesigning some of the frontend and backend, they continue to monitor and update it as needed. 

What is the team composition? 

We work with a total of three people on their team, but just two on a day-to-day basis.

How did you come to work with Ziggle Tech?

Our e-commerce manager recommended them, so we invited them in for an interview and liked their presentation. They also had great references. 

What is the status of this engagement?

We've been working with them since March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ziggle Tech significantly improved the performance of our site compared to what it used to be. After successfully stabilizing the platform in just a few months, we experienced a spike in sales. They streamlined a lot of features on the site, including the checkout experience.

How did Ziggle Tech perform from a project management standpoint?

They set our expectations by preparing a detailed scope of work in the beginning, and they've stuck to their timelines and deliverables very well. They're proactive about making suggestions for ways to continually improve the site, showing a genuine interest in the success of our business. 

Danny (CTO, Ziggle Tech) is one of the best project managers I've ever worked with; he's very knowledgeable and detail-oriented. He goes out of his way to ensure any issues are resolved quickly and accurately. We're able to reach their team without a problem, meeting in-person occasionally or communicating through WhatsApp, text, Skype, phone, or email. 

What did you find most impressive about them?

Their team genuinely cares about client success. It feels as though they're part of our team.

Are there any areas they could improve?

I can't think of anything. 

Do you have any advice for potential customers?

Don't give it a second thought to reach out to them, because they're the kind of team that goes above and beyond what's expected.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're proactive in communications and consistently meet set timelines.
  • 5.0 Cost
    Value / within estimates
    Their costs are much lower than other companies we've worked with or received proposals from.
  • 5.0 Quality
    Service & deliverables
    They produce high-quality code with minimal issues or bugs.
  • 5.0 NPS
    Willing to refer
    I'd recommend them without a doubt.
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
New York
ID
5173980
Date of Formation
Jul 21, 2017
Last Updated
Apr 18, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
1
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
March 20, 2019