What evidence can you share that demonstrates the impact of the engagement?
Customer satisfaction and use have increased significantly. In 2017, we had 16,000 courses taken. To date, we’ve had 60,000 courses taken, which is an extremely positive indicator for platform use.
How did Zibtek perform from a project management standpoint?
During our prior collaborations with third-party teams similar to Zibtek, they lacked effective project management. Zibtek combines first-class developers with a strong project management team to create a fantastic work experience. Their developers are not only efficient but also offer expertise. Their project management and development operations allow us to make the most of our investment, time, and resources.
We regularly use Slack, typically meeting every hour. We have conference calls several times a week, which involve the project management team and our development team overseas. We also use email to communicate. I get daily updates that provide insight into what the team has accomplished that day. These updates highlight needs and blockers that we have to address, and highlight the work required to finish the sprint we’re working on.
What did you find most impressive about them?
Even though they’re an outsourced development team, they are ingrained in our team and work culture. For example, the lead project manager from their team executed a product demo during its development phase to prepare our sales team for impending updates. Everyone knows who they are, and they get back to our team members. In contrast to our previous parochial and rigid engagements, they are involved and engaged. They really focus on their customers. They work relentlessly on any bugs or issues to make sure things get fixed.
Their CEO is very intelligent and knows what it takes to establish a successful startup company. We’ve talked about what it takes to thrive in the startup world, which is what attracted me to work with them. They’re not a traditional outsourcing agent because they try to help grow your company.
Are there any areas they could improve?
No, but I don’t know their full range of capabilities. They probably have more product management capabilities than they are sharing with us, so we could learn a little more about what they have to offer.
Do you have any advice for potential customers?
Don’t get scared away if you aren’t technically minded. I’m not the most technically minded individual, but they don’t shy away from working with people who aren’t as technologically inclined. You’ll be better off if you engage in deeper conversations with them sooner rather than later.