Building the Digital Future

Zibtek offers Full stack development, Web design, and Digital marketing. Our experts serve Fortune 500 to midsize businesses and startups. Our agile methodologies enable us to effectively handle software projects of any scale and complexity, quickly and cost effectively. Our 250 + experienced engineers, managers, and technology professionals collaborate between our 3 global locations and serve our clients throughout the entire software development life-cycle.

Services Include:

  • Application Development
  • Enterprise Solutions
  • Custom ERP & CRM solutions
  • Mobile app development
  • E-commerce
  • Design and UI/UX
  • Cloud computing
  • Full Stack Development
 
Undisclosed
 
$25 - $49 / hr
 
50 - 249
 Founded
2009
Show all +
Draper, UT
headquarters
  • 1111 Draper Pkwy #206, Draper, UT 84020
    Draper, UT 84020
    United States
other locations

Portfolio

Key clients: 
Adobe, Gameplan, Princeton Review, Zinch, Chegg, Orabrush, RE-volv, Gandysoft, Finworx.
ADOBE Image

ADOBE

Zibtek facilitated the development of the LifeFyre platform as well as its integration the ecosystem of Adobe family of products. Initially launched as a blog commenting platform, the zibtek team development major components of the application including Social Native Ad Solutions, content marketing and engagement marketing tool Livefyre Studio and subsequent integrations with the social media service Storify serving hundreds of

thousands of users.

In May 2016, Adobe Systems purchased Livefyre, planning to allow customers to monetize comments made using Livefyre eventually focusing exclusively on enterprise-level customers.  Our developers paired with internal Adobe resources to integrate the newly acquired systems. 

The client needed a  platform which is capable of collecting a wide variety of data from varied sources and allow companies to display context relevant information to their customers, in less time with a unified brand. They also wanted to minimize web page complexities for end users and increase visibility for end user marketing channels. 

FAVOUREATS Image

FAVOUREATS

The client had an iOS app with an immensely buggy codebase and needed assistance in resolving major issues. They also wanted us to develop a large library of shareable recipes and build a social feed for sharing them.

The app was developed with features like social networking and communities, a video player, membership subscriptions, rating and ranking features, API integrations, and a robust content database. We also

developed an integrated cloud messaging APIs and built in push notifications.
ONCOURSE Image

ONCOURSE

OnCourse is built on the cloud and leverages the latest technologies with the aim of truly bringing the next generation CRM to market. This best of breed solution allows teams to effectively run email marketing, sms, calling, web to lead and task and contact management in one unified platform like never before. With the initial release, clients reported that this powerful combinations of otherwise disparate sales tools

facilitated disruptive sales acceleration within their organization.We facilitated significant market research and design prior to project execution allowing for the build out of a truly best of breed platform that allowed for an architecture which would support the best available tools in the market for sales at scale.
REVOLV Image

REVOLV

Older versions of the app had significant bugs and vulnerabilities resulting in numerous performance bottlenecks. We re-architected  the entire application and overhauled design. Rebuilding the application from scratch and addressing performance issues made room for new and unique features for the product. The finished product included analytics, a rich dashboard for admins to accurately track projects, and the power to

facilitate donations from website users.
STATIX Image

STATIX

The client wanted us to build an application that allowed them to conduct their research studies within a secure application for tracking and conducting surveys around healthcare and patient-related data.

Development of the core application and additional functional integrations allowed Statix to have a HIPAA compliant cloud application capable of handling hundreds of thousands of patient records and grant researchers the

ability to conduct multiple concurrent research studies. 
NPM Image

NPM

NPM serves as the default package manager for the increasingly popular JavaScript runtime environment Node.js and encompasses command line clients, and a sprawling online database of public and paid-for private packages, called the npm registry.

Zibtek has helped facilitate hundreds of thousands of tickets over the past half decade allowing the 270,000+ registered npm users, and 90,000+ published packages to operate

seamlessly. Troubleshooting major issues for the world's largest enterprises requires Zibtek’s dedicated global team to maintain peerless javascript experience. 

Reviews

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Outsourced Product Dev for Digital Signage Software Company

“Zibtek has had a significant influence on our business.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2019 – Ongoing
Project summary: 

Zibtek provides development outsourcing services to a digital signage company. They’ve helped develop a web app written in WebView and the internal technology stack as well as an Android player.

The Reviewer
 
11-50 Employees
 
Salt Lake City, Utah
Larry Caldwell
CRO, truDigital Signage
 
Verified
The Review
Feedback summary: 

Zibtek’s support has boosted internal productivity and opened the door to new business opportunities. Reliable and flexible, the team provides developers as needed and communicates seamlessly. They provide daily progress emails, adhere to deadlines, and offer incredibly cost-effective services.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CRO at truDigital Signage, a software company that provides digital signage services. Digital signage allows you to put different content, such as the news, weather, company announcements, on your TV. We write the code that enables you to go on your computer and change what’s being displayed on the TV. We put our software on a small Android device that gets plugged into the back of a TV. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zibtek?

Our development team needed extra support.

SOLUTION

What was the scope of their involvement?

Zibtek helps us develop our product. They’re an outsourced team that supports our current development staff and helps us get more work done. They’ve supported various projects, whether that’s starting from scratch or coming in to help customers with an issue. 

Zibtek has helped develop the connection to the back of the TV via an Android player. They’ve also supported our web app, which customers can log into and use to manipulate their TV display. The app is written in WebView and our technology stack.

What is the team composition?

It varies, but we work with at least five team members. Donyale (Scrum Master & Product Owner, Zibtek) is our project manager and main point of contact. We also work with three developers and a web designer who helps build prototypes of our web app.

How did you come to work with Zibtek?

I found Zibtek on Google. We vetted some companies and ultimately landed on them.

How much have you invested with them?

My company has spent $150,000.

What is the status of this engagement?

Our work together began in April 2019, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Zibtek has had a significant influence on our business. We’ve been able to get a lot more done. One of the biggest stressors we have is hiring new developers, and being able to lean on Zibtek for our development needs has made a massive difference in our day-to-day. They’ve opened up additional opportunities for our business. The solutions they deliver are reliable and functional. 

They’re great about being flexible with us and will add or take away developers at any time. That flexibility is huge, since hiring a developer can take many months. Our ability to quickly add or remove someone who is familiar with our code is huge. It also allows us to be a lot more direct with some of the problems we’re trying to solve.

How did Zibtek perform from a project management standpoint?

Project management has been exemplary; I’d give them an A+. They’re great at staying within budget and timeframes. If something might take a little longer, they’re very good at communicating that. We use Monday for project management and Slack for communication.

We’ve been frustrated with outsourcing companies in the past because we never totally understood where the project stood, but Zibtek sends a daily email recapping everything they’ve done. They also include anything they need from us to continue moving forward. We have an escalation process in case anything needs to be addressed quickly. 

What did you find most impressive about them?

I think it all comes down to communication and reliability. A lot of people can do what they’re doing, but their ability to communicate with the client is what separates Zibtek. I know 4–5 people over there who I can call at any time, and I never have a doubt that I’ll be helped. 

Are there any areas they could improve?

No, I don’t have any complaints. 

Any advice for potential customers?

I know a lot of people are hesitant to do this type of work because they’ve had bad past experiences, and outsourcing often has a poor reputation. My sincere advice would be to make the phone call because you’ll be impressed by how truly different Zibtek is.

5.0
Overall Score They’re confident in their process, but they allow you to use them in the way your company needs them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Even though their team is in India, they’re flexible in their schedule and communicate any questions they have.
  • 5.0 Cost
    Value / within estimates
    They provide one of the most cost-effective solutions that we’ve found. They’re both cost-effective and do the work, which is unique.
  • 5.0 Quality
    Service & deliverables
    We’ve never had any issues that would make us think they’re unreliable.
  • 5.0 NPS
    Willing to refer
    I already have and will continue to recommend them. They’ve been pivotal to our business, and I believe they can help others.

Web App Dev & Page Conversion for EHR

"The functionality that is available to us now is virtually limitless."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2017 - Nov. 2019
Project summary: 

Zibtek converted pages on an EHR from Classic ASP to MVC.NET C#. The team also consolidated JavaScript and CSS files while enhancing several features. The product now uses Kendo controls.

The Reviewer
 
1-10 Employees
 
Raleigh, North Carolina
Software Engineer, Healthcare Tech Firm
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with the quality of Zibtek's work and look forward to sharing the new features with their users. Frequent progress updates, coupled with open lines of communication, made for a seamless workflow. Customers can expect a positive and dedicated team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company is Integrity Support , Inc. We have built and maintain a software system where mental health agencies of all sizes can enter HIPAA compliant data pertaining to their clients. Our system is known as an EHR, which houses all of this data, and performs billing behalf of the users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zibtek?

Zibtek was hired to perform various tasks to help us convert our Classic ASP code to the latest MVC.NET C# code.

What were your goals for this project?

From the beginning we simply have wanted our code to be updated from Classic ASP to MVC.NET C#. Along the way we have developed further goals such as enhancing some of the features that were already in place.

SOLUTION

How did you select this vendor?

We selected ZibTek to come on board and help us with this conversion because they were well equipped, competent, affordable, and we had heard good thing about them.

Describe the project and the services they provided in detail.

Our EHR, Checkpoint, is comprised of hundreds of asp, js, css, etc... pages. We identified where we wanted Zibtek to start working and they began on our client related pages. Tasks that they performed were converting classic ASP pages to MVC.NET C#, consolidating js and css files, switching from inline sql to Stored Proceedures, etc...

It was a requirement to not only convert our pages by to also start using Telerik's Kendo controls. This took our EHR to a whole new level because it was now becoming responsive.

What was the team composition?

From what we could tell, there was a project manager at all times and two developers. There was also a QA team that we did not interact with. The team size remained the same from beginning to end even though there was a fair amount of turnover.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project has been one of the largest changes we have ever made. Implementing the changes made by zibtek will take us much longer than the time it took to develop it.

Once we do get the MVC/Kendo pairing implemented, the experience our users will have on a day to day basis will be greatly improved. The functionality that is available to us now is virtually limitless.

How was project management arranged and how effective was it?

We received regular emails detailing the status of projects and any changes that were to be anticipated. We had stand up calls twice a week and the project management perspective was all around good.

What did you find most impressive about this company?

I found their attitude was most impressive. Even when heavy things were asked of them, they always did it with a cheerful and respectful attitude.

Are there any areas for improvement?

The only area that was ever somewhat trying is communication, it was not the easiest in the beginning. Over time we began to jive on a deeper level which allowed for us to better understand what each of us were really asking for.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Never an issue.
  • 4.0 Cost
    Value / within estimates
    Fairly affordable.
  • 4.5 Quality
    Service & deliverables
    Their work was mostly phenomenal. After learning more about what our needs were and how our system worked, their quality improved. Only minor issues.
  • 5.0 NPS
    Willing to refer
    Great to work with. would definitely recommend.

Website Design for Affordable Housing Company

"We were impressed with Zibtek's ability to see our vision and to make it a reality."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - Aug. 2019
Project summary: 

Zibtek undertook a website redesign for an affordable housing financial services provider, completely rehabilitating it from the ground up. They corrected bugs and issues as they arose.

The Reviewer
 
11-50 Employees
 
Salt Lake City, Utah
David Robert Watkins
CFO, RMCRC
 
Verified
The Review
Feedback summary: 

The final product exceeded user expectations with its clean, simple designs. Impressing the internal team with their expertise, Zibtek proactively managed the project from start to finish, showing a dedication to detail in regular in-person meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CFO of RMCRC which finances affordable housing throughout the Rocky Mountain, we work with over 30 banks to help developers get their projects completed in a timely manor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zibtek?

We had Zibtek do a complete rehabilitation of our website, from the ground up.

What were your goals for this project?

To have a user friendly and visuals pleasing site for our customers to use.

SOLUTION

How did you select this vendor?

We selected Zibtek through a rigorous process, of reviewing, testing and checking portfolio work of many various vendors of web designers.

Describe the project and the services they provided in detail.

Zibtek were the professionals here, there were many functions and problems we had with our previous site dealing with interruption and communication with our day to day business activities. Zibtek was there to handle all arising issues from the host to our end users.

What was the team composition?

Zibtek has a plethora amount of individual who can step up and solve problems the moment they arrive. The best part in working with Zibtek was their team or professional.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The work provided by Zibtek is insurmountable as far as one would qualitatively look at it. We truly appreciate the dedication to detail and professionalism we received. Our end users have also expressed their thoughts and it is miles above expectations.

How was project management arranged and how effective was it?

Project management was done in person and discussed weekly in our weekly all hands on meetings.

What did you find most impressive about this company?

We were impressed with Zibtek's ability to see our vision and to make it a reality. The whole staff at Zibtek were also great to work with, friendly and very responsive.

Are there any areas for improvement?

None.

5.0
Overall Score Thank you Zibtek!! We are well please with the work!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy and friendly, they will come to you and will understand your vision.
  • 4.0 Cost
    Value / within estimates
    You get what you pay for, if you want a professional, you need to pay for one, and we did not want to cut corners.
  • 5.0 Quality
    Service & deliverables
    Their work was proficient, fast and responsive!
  • 5.0 NPS
    Willing to refer
    100% referral

Updates and Server Migration for Membership Program App

"Their project managers were quick to respond and the developers were great team players."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Mar. 2019
Project summary: 

Zibtek took charge of the improvement and support of an app based on ASP.NET Web Forms. They also migrated the database and hosting of the application to AWS and provided frontend development.

The Reviewer
 
1-10 Employees
 
Draper, Utah
Zach Johnson
Lead Developer, BoomCloud
 
Verified
The Review
Feedback summary: 

The app was in dire need of some updates, and thanks to Zibtek, it received various new releases that boosted lead generation and sales. Their attentive staff provided daily status updates and showed genuine excitement for the project, delivering high-value results.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm currently the lead developer at BoomCloud, a company that helps dental practices create and manage an in-house membership program. Our tool allows practices to create and market yearly or monthly plans to their patients without insurance, helping practices increase patient loyalty, patient lifetime value, and create predictable recurring revenue.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zibtek?

Before I came on board in January, Zibtek was hired to make improvements and provide support for the old ASP.NET Web Forms application. After I came on board, we laid out plans to modernize the existing application.

What were your goals for this project?

We had three main goals. First, we needed to move the database from IBM's UniverseDB to MySQL. Second, we needed to move the hosting of the application from the former CTO's personal server to a company AWS account. Lastly, we needed a new frontend on the entire application.

SOLUTION

How did you select this vendor?

Zibtek works in close proximity to us here. We had a level of trust with them and had heard good things both online and offline.

Describe the project and the services they provided in detail.

They did several minor releases to the old version of the product and provided us with the help needed to change from UniverseDB to MySQL and lay down a new frontend on top of it.

What was the team composition?

We used a team of three developers, one senior web developer, and two junior web developers. As requested, all the developers were competent and knowledgeable in web languages, ASP.NET, and SQL.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Prior to Zibtek coming on board last year, the application hadn't had an update in over nine months due to a founder fallout. Zibtek provided some critical updates to the software prior to my arrival at BoomCloud. After completing the refactoring and releasing the new version of the application, we've seen a dramatic uptick in new sales and a decrease in logged support calls and emails.

How was project management arranged and how effective was it?

There was a point of contact in place, but when I came on board, he left Zibtek and another person was assigned. The new point of contact was attentive and provided support where necessary, facilitating calls between our two teams and keeping us updated daily with Slack messages and emails to report daily progress.

What did you find most impressive about this company?

Their project managers were quick to respond and the developers were great team players that were willing to compromise, eager to learn from others, and excited about the project.

Are there any areas for improvement?

There really is very little to be improved upon. I think that we both had clear expectations. Proper introductions were made and communication lines were clear.

5.0
Overall Score Zibtek has great developers and offers an amazing value.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their team is attentive and is there when you need them. I can send an email to our project manager and get a reply within 30 minutes.
  • 5.0 Cost
    Value / within estimates
    Zibtek offers great value for the money spent and has knowledgeable developers.
  • 5.0 Quality
    Service & deliverables
    Zibtek is a fantastic company to work with for projects big or small.
  • 5.0 NPS
    Willing to refer
    I have a couple of future projects and I'm hoping to collaborate with Zibtek for them.

CRM Development for Major Education Company

“Their response times have been impressive, which has made for a smooth development process.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
n/a
Willing to refer: 
4.0
The Project
 
Confidential
 
Apr. 2015 - Ongoing
Project summary: 

Zibtek is managing development in building a custom CRM tool from scratch. They provide suggestions and feedback on features to improve overall functionality.

The Reviewer
 
1,001-5,000 Employees
 
New York, New York
Director of Operations, Education Company
 
Verified
The Review
Feedback summary: 

The tool is for internal use and has already allowed for more strategic client management. The Zibtek team has been very attentive in addressing bugs and feature requests. Consistent communication via meetings and a ticketing system has been crucial to the project’s success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations at an educational company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zibtek?

We were looking to build out a client relationship management (CRM) tool to help us with data tracking.

SOLUTION

What was the scope of their involvement?

Zibtek built the CRM tool from scratch. The tool is for internal use, and our management team uses it to keep track of their clients, track task progress, and check relevant timelines. I now work closely with their team when bugs arise or new features are needed. I don’t have a technical background, so they often provide suggestions when the bug is particularly complex or when the feature we’re looking to add could be improved.

What is the team composition?

We work with a project manager and two part-time developers.

How did you come to work with Zibtek?

I started in my current position after the project was completed, so I wasn’t involved in the selection process or initial stages. Since then, I’ve helped manage their team in providing ongoing maintenance and adding new features as necessary.

What is the status of this engagement?

They started working with our company in 2015, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The CRM tool that Zibtek built allows us to be more strategic in the number of clients we take on.

How did Zibtek perform from a project management standpoint?

I typically have brief Skype meetings with a project manager and a developer twice a week, but we also communicate daily on their ticketing system. The developer usually provides us with updates on progress, so their project manager’s role is actually fairly limited as far a direct communication with us.

What did you find most impressive about them?

Their response times have been impressive, which has made for a smooth development process.

Are there any areas they could improve?

I’ve had to be especially detail-oriented when laying out a project plan to avoid misinterpretation. This is fairly standard for developers, but things that seem obvious need to be explicitly outlined for them to get done.

Any advice for potential customers?

The meetings and ticketing system have been crucial to the success of the project. Initially, we were only doing the meetings, but the addition of the ticketing system has been extremely helpful for us in tracking projects and keeping the process efficient.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
    Not involved in payment process
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Web Dev for Tech Communications Company

"An almost 18-month long engagement speaks for itself." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jul. 2016 - Oct. 2017
Project summary: 

Zibtek developed the integration platform for a new, large-scale, email management product. They managed both front– and back–end construction, ran code review, and did QA. The engagement lasted 18-months.

The Reviewer
 
11-50 Employees
 
Knoxville, Tennessee
Scott Pagodin
Director of Product Dev, Lirio
 
Verified
The Review
Feedback summary: 

Zibtek fulfilled expectations. Their professional, organized management and accessible communication, especially during emergencies, led to a long partnership. The high value they place on relationship building is evidenced by their work ethic and dedication to project success. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.          

I’m the Director of Product Development at Lirio Inc. We are a technology and communications company that specializes in industry-specific approaches to client communications. Our platform is primarily web-developed software that specializes in communications at scale. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zibtek?

We needed development services to help with stand-ups of several versions of an MVP.

SOLUTION

What was the scope of their involvement?

Zibtek helped develop the integration platform for our new email management product. They provided both front– and back–end services, managed the technology stack, ran code reviews and did QA. They also offered us marketing and design services, which we seriously considered accepting, but ultimately declined.

What is the team composition?

We worked with a U.S.–based project manager and a development team in India. That group was made up of front– and back–end developers and a QA resource. We were fortunate to have the same team throughout the engagement.

How did you come to work with Zibtek?

Zibtek was one of vendors we found through online reviews. After our evaluation process, we felt that they were the best bet for us. Their U.S.–based project manager, as well as the cultural fit between their team and ours, made them the right choice.

How much have you invested with them?

We’ve spent between $250,000–$400,000.

What is the status of this engagement?

We started in July 2016 and ended in October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any quantitative measures, but an almost 18–month long engagement speaks for itself. They were open and responsive, and as a part of that, they were willing to learn, and met our expectations fully.

How did Zibtek perform from a project management standpoint?

We used JIRA for task management and transitioned to GitHub for issue management. Additionally, we used a code repository and our own management suite. They were open to and familiar with using both tools.

We used the standard Scrub methodology, so development velocity was a primary measure of our progress. As we settled into the partnership, we saw increased efficiency, and therefore velocity, over time. 

We had daily communication and they were always available during any emergencies or outages. There was a little time difference, but we did our daily stand-up’s during an overlap in the morning. When deadlines were approaching, the team was willing to put in extra time if necessary.

What did you find most impressive about them?

They were an extension of our team and our family. It didn’t feel like a typical engagement with an offshore partner. I felt that they had a vested interest in our success that extended beyond contractual terms. They showed true care and stewardship of our organization and our goals.

Are there any areas they could improve?

I’d be hard pressed to find any at this point. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We had constant communication with the entire team; from project management, all the way to the tech-lead in India.
  • 5.0 Cost
    Value / within estimates
    5. That was largely a deciding factor in us using Zibtek.
  • 5.0 Quality
    Service & deliverables
    They certainly had a large impact on our achievements.
  • 5.0 NPS
    Willing to refer

Web Development for Branding Agency

"They’ve done a great job. It’s why we continue to work with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2017 - Ongoing
Project summary: 

Zibtek developed a website using web-based coding. The site, which had an integrated database element, was based on user interface and wireframe provided to them. 

The Reviewer
 
1-10 Employees
 
Washington, D.C.
Founder & Managing Director, Branding Agency
 
Verified
The Review
Feedback summary: 

Zibtek has gone above and beyond to produce high-quality code within particularly stringent deadlines. They’re extremely collaborative and, despite being an offshore firm, remain very accessible and responsive to all needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and managing partner of a branding agency that handles a wide range of digital, print, and social media branding engagements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zibtek?

We needed a team of experienced developers to assist us in building a website for one of our clients.

SOLUTION

What was the scope of their involvement?

We started by giving Zibtek an idea of what we were trying to accomplish. We then discussed how many people were needed on the project to complete it within our deadline. After deciding on that, we provided them with all of the designs and user interface, as well as specifications on how we wanted the site to operate. 

They then built out the site using web-based coding; it was a bit more intricate, given the website had an integrated database element. After they built a fully responsive site, they ran it through their QA system and we ran it through ours. They’ve also created a web repositories system that allows them to store scripts that can be accessed by developers later if needed.

For the last few months of the project, we’ve been iterating the development process based on feedback given to us by our client.

What is the team composition? 

We work with a project manager, a technical lead, and about two or three developers from their team.

How did you come to work with Zibtek?

They reached out to me a couple times via email and offered their services. We happened to be looking for an offshore company to work with, so we checked out their site and it seemed legitimate and professional. We then had a brief call with one of their account reps to discuss their experience in conjunction with our company’s needs. 

The call went well, but before deciding to work with them, we talked to three companies that had worked with them on similar projects. They had nothing but great things to say, so we felt comfortable partnering with them.

How much have you invested with them?

When the project is completed, we’ll likely have invested over $50,000.

What is the status of this engagement?

We began partnering with them in November 2017, and our work with them is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Qualitatively, both our clients and I feel very positively about the work they’ve done. Though I am not a developer, I can say their code is clean and well-structured. 

How did Zibtek perform from a project management standpoint?

They’ve done a great job. It’s why we continue to work with them. They understand that our deadlines are also our clients’ deadlines and aren’t particularly flexible. As such, they work extremely hard and will go above and beyond to meet them. 

We typically have two calls per week with their project manager and lead developer to discuss our needs, time-sensitive tasks, and any upcoming project milestones. We use Slack for day-to-day interaction and Zoom for calls. Despite them being an offshore agency, they’re more flexible with their hours than other agencies we’ve worked with. There’s been more overlap with our timezone, which we greatly appreciate.

What did you find most impressive about them?

It’s been an extremely collaborative relationship. We’re kept apprised of everything happening within the project, and they’re very responsive to our needs, questions, and concerns regardless of the method we use to reach out to them. 

Are there any areas they could improve?

No, I can’t think of any. So far, our partnership has been great.

Do you have any advice for potential customers?

I’ll give the advice that was given to me when I spoke with Zibtek’s references: Have a very clear idea of what you want to accomplish before development begins. Costs begin adding up immediately, so any slowdown in production due to you being unsure of what you want will create unnecessary expenses.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve done a great job at meeting deadlines.
  • 5.0 Cost
    Value / within estimates
    Cheaper is always nice, but they give good value for the cost.
  • 5.0 Quality
    Service & deliverables
    They’ve delivered on everything we’ve expected.
  • 5.0 NPS
    Willing to refer
    I would recommend them.

Platform Development for Live Stream Company

"They're very professional and understand my needs. I have a high level of confidence in them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

Zibtek created wireframes and then built a platform for live streaming sports events. They developed a unique feature that allows subscribers to choose between fixed camera streaming and feed from other users.

The Reviewer
 
1-10 Employees
 
Dallas, Texas
Derek Cotton
CEO, Lionstream Media
 
Verified
The Review
Feedback summary: 

The platform is live and got favorable feedback from the people who saw it. Exceptionally skilled and professional, they delivered a high-quality product on time. The agile methodology that they use, coupled with their excellent comunication skills, contributed to the seamless process.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Lionstream Media. We live stream amateur athletic events so that parents, coaches, and fans can watch the games when they can't attend them in person.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zibtek?

I had an idea to develop a real-time platform to live stream content, but I needed a developer to help me bring my ideas to life.

SOLUTION

What was the scope of their involvement?

I met with one of their sales representatives and we discussed the scope of work. Then, they introduced me to their software development team and my project manager and we began developing wireframes. We did the mock-ups and worked collaboratively throughout the whole process. 

My website is a mix between Twitch and YouTube. We focus on amateur athletics, specifically, indoor sports (we're planning to grow and stream outdoor sports as well). We're located in Dallas, Texas, where college sports and club teams are very popular, so parents invest a lot of money into their kids being able to play these extracurricular sports. The platform we're creating will allow kids to record all of their games, so that they have a repository they can use when applying for colleges. I also wanted to give parents, grandparents, and friends an opportunity to watch the kids create those memories.

Everything we do is in HD. For every sports event, there is a number of static cameras that are streaming 24/7. In addition to that, our subscribed users can record the event with their cell phones, turning their mobile devices into another camera. Then, our subscribers can choose to watch the feed from other users or the fixed camera streaming.

They used node.js and some other technology to do both the backend and the frontend development for the initial phase. Now they're doing the maintenance and we're starting to develop the  features for phase 2.

What is the team composition?

I worked with a project manager, iOS and Android developers, and a website developer.

How did you come to work with them?

Initially, I considered hiring in-house developers. I was also looking at third-party companies who had worked on similar projects. As I was going through that process, I came across Zibtek. They made a very good impression on me and I decided to give them a chance.

How much have you invested with them?

We've spent between $10,000–$50,000.

What is the status of this engagement?

We started working with them in October 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform is live, but it's still in a very early stage and we don't have any customers signed onto the platform. The feedback from the people who saw the app has been very positive and some of them say they would definitely subscribe if the app was available in their area.

How did they perform from a project management standpoint?

They were exceptional. They use agile methodology and touch base with us regularly about what they've completed, where they are, and what objectives they have for the week ahead. They communicate clearly and I've never had a question about where the project was going. We use Zoom and Google hangouts to keep in touch, but they also send me emails and we meet at least three times a week. In addition, the developers use Bitbucket, which is a shared repository for coders, for project management on their end.

What did you find most impressive about them?

They're very professional and understand my needs. I have a high level of confidence in them.

Are there any areas they could improve?

If I had my way, I would have wanted to finish the project a little faster, but it's not something they could control – it was a complex process. They did an exceptional job in terms of development and communication.

Do you have any advice for potential customers?

The reason my project was so successful is because I was very precise and clear about the scope of work. I wasn't relying on them to bring ideas to the table, but rather expected them to execute what we discussed. However, I was open to their suggestions if they knew how to do something better.

5.0
Overall Score I've been very pleased with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all the deadlines.
  • 4.5 Cost
    Value / within estimates
    Their prices are somewhere in the middle, but you get what you pay for. I wouldn't go for a less expensive option after I'd worked with them.
  • 5.0 Quality
    Service & deliverables
    They exceeded my expectations.
  • 5.0 NPS
    Willing to refer
    I'd absolutely recommend them.

Custom Dev for HR Outsourcing Company

"Every project we give Zibtek is completed in a timely manner, which makes them a great partner."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2016 - Ongoing
Project summary: 

Zibtek serves an outsourced IT support role as well as writing code to build a custom software HR onboarding platform. Features include DocuSign and E-Verify technology for time stamps and signatures.

The Reviewer
 
11-50 Employees
 
Phoenix, Arizona
Eric Tope
Business Consultant, Creative Business Resources
 
Verified
The Review
Feedback summary: 

Thanks to Zibtek’s skilled incorporation of complex features, the platform anticipates a positive reception and rapid traction post-launch. Beyond immediately addressing any issue, the team’s consistent communication, firm adherence to timelines, and uncompromising quality continue to impress.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Creative Business Resources (CBR) is an HR outsourcing company. I previously served as the point person overseeing the implementation of new software and now I’ve transitioned into a sales role.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zibtek?

We were unhappy with the service of our previous IT/software company. We wanted to find a new company to outsource our IT needs that could also help us with internal software development projects.

SOLUTION

What was the scope of their involvement?

The first project Zibtek worked on was fixing the issues and patching the holes the other company left behind. Once that was done, they started building a human capital management and onboarding platform. We handle the onboarding needs (i.e., new hire paperwork) for the companies we manage. The tool we were using wasn’t cutting it, so we decided to build our own platform.

We had many discussions with Zibtek to map out exactly the custom features we want. They took point on building the platform including writing the code. They incorporated DocuSign technology for time stamps and signatures as well as E-Verify so forms will be accepted by the government. We have weekly calls to discuss the roadmap, how we can hit our goals, and work out any issues or kinks that come up. They also provide customer support if there's an issue with the onboarding platform.

What is the team composition?

I mainly interact with our project manager, who is based in Utah. He coordinates with the programmers based in either Utah or India.

How did you come to work with Zibtek?

Zibtek reached out to our owner and he asked me to lead the vetting and screening process. I’d spoken with three other companies but Zibtek stood out as the best choice for the project. We sent over a detailed description of the code we use and luckily they’re able to work with it, making them a perfect fit.

How much have you invested with them?

We’ve spent around $150,000.

What is the status of this engagement?

We started working together in April 2016 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our HR team is extremely excited about the onboarding tool. I’ve shared updates on the new features and functionality as well as how it will help streamline their work. The tool is on track to be done this week and will soon be in full use by everyone in the HR department.

How did Zibtek perform from a project management standpoint?

Their teams in Utah and India are always available and in constant communication. In addition to weekly calls, the project manager sends over daily progress reports of what they’re working on and deadlines for completion. They immediately jump on any issue that pops up and get it taken care of very quickly. Every project we give Zibtek is completed in a timely manner, which makes them a great partner.

What did you find most impressive about them?

We never knew what we’d get with the previous software company. There was no communication, projects were pieced together at the last minute, and we never felt like a priority. What I truly enjoy about Zibtek is having a project manager that I've gotten to know on a business and a personal level. We have a good relationship as well as a strong partnership. Their communication is great and they put our needs on a priority list, which helps them get things done in a timely manner.

Are there any areas they could improve?

The only area they could improve would be the small language barrier from the India team to us. There have been times where items/tasks can get lost in translation and can sometimes take extra effort to come to a clear understanding.

Do you have any advice for potential customers?

When working on a software project, it's good to have a roadmap of what the finished project is going to look like. Then it's best to stay the course and keep the programmers focused on that one goal and hitting your timeline. You can always go back and make changes or adjustments once it’s complete.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Stick to your original plan and don’t distract them by adding other features.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS Development for Business Consumer Platform

They seemed genuinely excited to help us create all the products we envisioned.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Jan. 2018
Project summary: 

Zibtek built a private photo and video messaging app catered to small groups and one-on-one contact. Prompts and questions facilitate thoughtful and intimate discussions with long distance friends and family.

The Reviewer
 
1-10 Employees
 
Salt Lake City, Utah
CEO, IT Company
 
Verified
The Review
Feedback summary: 

Zibtek successfully launched a version one product in the App Store. The team delivered on time and within budget. Notable strengths included reliability, strong communication, and affordable prices. When faced with ambiguity, resources were honest about their capabilities and kept promises.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We have multiple businesses, but our lab company specifically partnered with Zibtek.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zibtek?

We needed additional iOS developers who could quickly start working on our project. Hiring new permanent staff members would have required a lengthy interview, hiring, and onboarding process.

SOLUTION

What was the scope of their involvement?

Zibtek developed our social networking app for small group and individual private messaging. Our product is targeted towards individual consumers rather than businesses. It lets users send photo and video messages that they wouldn’t want to share on more public forms of social media.

One notable feature is a series of questions and prompts that encourage users to share stories, ideas, and experiences. It’s perfect for staying in touch with long distance friends and family, or reconnecting after being out of touch. This environment facilitates sharing more personal information than one would post on Instagram, Facebook, or Snapchat.

What is the team composition?

In the beginning, Cash [CEO and Founder, Zibtek] helped facilitate the project. As it progressed, our dedicated project manager took the lead. We started out with a team of three developers and ramped down to two resources towards the end.

How did you come to work with Zibtek?

I was familiar with Zibtek from our previous work together a while back. We selected them based on my longstanding relationship with Cash [CEO and Founder, Zibtek]. We met 4-5 years ago through mutual friends and I'd gotten to know and like him. When it came time to pick a solution for this project, he was at the top of our list.

How much have you invested with them?

The project cost approximately $40,000.

What is the status of this engagement?

We started working with Zibtek in August 2017 and finished this project in late January 2018. They helped us launch our version one in the app store. Right now, we're working on marketing and publicity. We want to establish more users before starting further development. Seeing how the initial version performs will guide our future investment decisions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Zibtek did a good job for us and built a quality app. We launched in the app store very recently. Currently, we’re testing the product with small groups of people we know. We only have about 150 users right now. We had to fix a few bugs, but that's nearly inevitable with any development team. The significant amount of development they completed would have been much more expensive in any other circumstance.

We appreciated the team’s positive attitude. They seemed genuinely excited to help us create all the products we envisioned. The developers they provided were nice, happy, and easy to work with. They secured a positive outcome in light of our goals.

How did Zibtek perform from a project management standpoint?

The team participated in daily standup calls with our in-house developers. We included them in our existing Pivotal Tracker account for design documentation. Our local developer used this tool to assign tasks for aspects like stories. We included their resources in our Slack channels to facilitate daily communication. The project manager was located nearby us in Utah and facilitated contact with the rest of his team. Meeting face-to-face to brainstorm and whiteboard concepts mitigated communication problems.

Zibtek managed the project well and delivered close to the original estimate. They were straightforward and honest whenever they lacked experience in a certain area or faced ambiguity with timelines. We appreciated that they didn't over-promise and under-deliver. They were good about keeping their promises from a timing perspective.

What did you find most impressive about them?

Zibtek’s best asset was their reliability. They kept all the promises they made and consistently followed through. The team got things done within the timing we agreed to.

Are there any areas they could improve?

The only feedback I ever gave Cash [CEO and Founder, Zibtek] was related to the design parameters. We had to be extremely explicit about the deliverable we wanted. We gave them exact pixel designs for the build. When we gave them clear instructions, they efficiently completed the work very well.

I encourage them to train their developers in UX design to a degree. Even if they're not a full-time designer, this would help them understand best practices while coding. It would be great to have had them generate new ideas independently. That's the only place they lack some skill.

Do you have any advice for potential customers?

You will have much more success with any outsourced development team if your documentation is thorough. I suggest building flow diagrams, wireframes, and sketches for the exact UX specs. A detailed design document should explain how the app should function, why, and what you're trying to help the user accomplish. Using this method generated significant success with the Zibtek team. We struggled more when we were ill prepared and had missing documentation or unclear ideas.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered on the deadlines we discussed.
  • 5.0 Cost
    Value / within estimates
    They're a great value for what we pay.
  • 4.0 Quality
    Service & deliverables
    We occasionally had bugs and UI problems, but our team was somewhat responsible. We had to be explicit about our desired specs.
  • 4.0 NPS
    Willing to refer
    I don't know if outsourced development is the best idea for every company and scenario. It depends on specific situations.