Zgraya Digital

Introduce your business and what you do there.

I lead the marketing and branding department of Restructum, a startup law firm created by an established law firm around a new law that has come out in Germany.

What challenge were you trying to address with Zgraya Digital?

We were looking for a web development agency that understood that, even though we were a law firm, our work could still be fun.

What was the scope of their involvement?

Zgraya provided WordPress design and development services. We began our engagement with a discussion on how I wanted the site to look, and we decided on the cost and the timeline. They presented a mood board with different fonts and colors we could go for. I was able to direct them more from there, and they created a design that I absolutely loved.

They also created all the animations required for the site, including the banner, and they gave us ideas on how we could show different bullet points using animated slides.

What is the team composition?

I worked with four people from Zgraya: Alexey (Head of Web Development), two UI/UX designers, and Matvii (Project Manager), who was my main point of contact.

How did you come to work with Zgraya Digital?

I found them on Google, and I believe I also saw their Clutch profile. They’d designed the website of one of my favorite League of Legends teams. I also interviewed a few other candidates, but Zgraya was the best prepared.

How much have you invested with them?

We spent around €24,000–€25,000 (approximately $29,000–$30,000 USD).

What is the status of this engagement?

The project ran between February–May 2021. We’ll engage in a retainer contract with Zgraya for website maintenance.

What evidence can you share that demonstrates the impact of the engagement?

The website was well-received by our board of trustees, and we’ve gotten good feedback from visitors — it stands out from other law firm websites.

How did Zgraya Digital perform from a project management standpoint?

Zgraya’s team was absolutely phenomenal in communication. We used email and Zoom to communicate, and I believe they also used Slack and other project management tools, but I didn’t take part in them.

What did you find most impressive about them?

The fact that they could translate what I was asking for and put it into their design without it looking unprofessional was impressive.

Are there any areas they could improve?

I was happy with Zgraya’s services, and we got along well. There’s nothing in particular that I’d have them change. We had some issues with the deadlines because we thought that we could hurry the project up, but we didn’t manage it. In hindsight, the project turned out well.

Do you have any advice for future clients of theirs?

Working with them, you can expect the best quality. Zgraya can take your idea and translate it into a professional website. However, making quality design takes time, so Zgraya may not be the place to go for someone that wants a website done within one month.

Introduce your business and what you do there.

I’m the CTO of ShopAdvizor, a consumer goods review community. We have an aggregator of ratings and reviews for supermarket products.

What challenge were you trying to address with Zgraya Digital?

We launched a mobile application in France and a website in Spain and Uruguay. We didn’t get the organic growth that we were hoping for, so we wanted to redesign the mobile app and website.

What was the scope of their involvement?

Zgraya Digital is helping us with UI/UX redesign. They've worked on three things, including project management and coordination. First, they tried to understand what would make the app and website more attractive for our users. Their team worked on the UI/UX design and created the actual graphics, illustrations, and user flow, as well as the frontend components for our web application. The only thing we had to do was adapt the designs and use the visual components they’d created for us.

In the end, we got a much simpler version of our website and app. They said our prior one was too heavy, so they redesigned it and made it way more modern. In particular, they tried to transmit the idea that we’re talking directly to customers.

Right now, we’re 99% done with the project and we’re implementing ideas that they suggested. We have other things that we’re going to work on, but we put them on hold due to our internal budgeting. However, they’ll be the first ones that we’ll outsource to when we move forward.

Additionally, we’re trying to open an office in Ukraine, so we asked them if they could provide recruiting services. They told us that they’re just a digital agency, but they were very helpful. They gave us their own recruiter to recruit for us and arranged meetings with their legal team because we needed legal advice.

What is the team composition?

I have a great relationship with the CEO, and I speak with the sales division. When it comes to the project itself, I work with a project manager, who is really good. I also deal with the head of UX design, and my team works closely with developers and web and graphic designers.

Zgraya Digital also works closely with me and our business analysts.

How did you come to work with Zgraya Digital?

We started looking for digital agencies in Ukraine through a Google search. I’ve worked with Ukrainian companies and always felt they were professional. We also couldn’t afford to outsource to other countries that were more expensive.

One of my top people is married to a Ukrainian woman. She had heard of Zgraya Digital, so we got in touch with them. Zgraya Digital’s wasn´t exactly the cheapest, but they showed professionalism and were able to transmit that they knew what they were talking about. Their proposal was very clear, down to earth, and accurate in terms of our requirements.

Furthermore, their portfolio was very modern and amazing. We really liked the design and interaction on their website. Also, the CEO is a great salesman. He talks a lot and is super likable. We could see ourselves working with them, so we went with Zgraya Digital, and it was a good choice.

How much have you invested with them?

We’ve spent $25,000.

What is the status of this engagement?

We started working together in February 2021, and the relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We were looking for something new, so we didn’t know what we were expecting. However, we’ve had a good experience with them. The interaction has been very agile, and the project is almost done. They deliver quality work quickly and are knowledgeable about their field of expertise. That’s what gives me the idea that this has been a success.

Also, our CEO likes to approve things at a very low level, so there’s been a lot of back and forth. They’ve been very patient, and they’ve managed to convince the CEO of a few changes that they suggested. Actually, they argued with the CEO, and he loved that they showed their knowledge. That’s something I’ve never achieved because he’s very stubborn, so that was very impressive and important.

How did Zgraya Digital perform from a project management standpoint?

I’m 110% satisfied with the project management. Our project manager is amazing.

We created a Slack channel where everyone could interact. They’re very prompt and responsive. We’re in constant communication, and they make changes and come back to us almost instantly, no matter the hours.

Also, they’re very nice people. You can chat and have a laugh with them, which I appreciate.

What did you find most impressive about them?

The great thing about Zgraya Digital is that they haven’t just executed what we asked. They actually speak their mind and give their own ideas.

Overall, they’re very knowledgeable in their field. They suggest things from a perspective that sets them apart from other providers I’ve worked with. The UI/UX design and the little development that I’ve seen shows that they know what they’re talking about.

In terms of cost, they’re not the cheapest but they’re worth every penny.

Are there any areas they could improve?

At some point, some of the recruitment stuff wasn’t working out, but it was because they were doing everything as a favor. We didn’t pay a penny for any of it. If they would’ve recruited someone, we would’ve had to pay a fee, but the legal and financial advice was all free.

In general, my experience with them has been very positive. There has never been a point where I felt something wasn’t great. I’m flying to Ukraine next month to meet them.

Do you have any advice for potential customers?

Trust them. Don’t take them as an outsourced company that just does what you say.

Please describe your company and your position there.

I'm the founder of Ozerianko Bags, a brand of hand-made bags and accessories.

For what projects/services did your company hire Zgraya Digital?

Rebranding for online communication channels (social networks) and printed production like mail cards, certificates, custom packaging, etc.

What were your goals for this project?

I wanted to change the visual style of communication in social networks and come up with a new print design of packaging and inserts.

How did you select Zgraya Digital?

One of my friends had worked with them before and recommended the company. During the project discussion, I was impressed by their approach to working with clients and branding cases.

Describe the scope of their work in detail.

We did a full brand redesign. Modernized the logotype, designed its 3D version, changed fonts, developed a new visual communication style for social networks. Also, the team created a brand-new design of mail cards, custom packaging, certificates, inserts, and so on.

They also created digital illustrations of my products for social networks and branded stickers. My main request was to create a concept of new branded boxes. Because of COVID-19, we mostly do mail deliveries and it was important for me that customers made great initial contact with the brand.

We solved it by designing custom boxes with branded stickers. And my request was not to grow the cost of new packaging by far.

What was the team composition?

They had three people working on my project. A project manager who oversaw the process from beginning to end. A designer who created the illustrations, packaging design, mail cards, etc. And an art director who helped with branding.

Can you share any outcomes from the project that demonstrate progress or success?

Now we have branding colors and visual components which allows us to keep all communication in one recognizable visual style. It makes us look special compared to the brands with ordinary visuals.

Our customers started to upload unboxing stories on Instagram which works as a great motivator for the team and great native advertising for the brand. The brand itself looks refreshed and more mature now with a clear style and personality.

How effective was the workflow between your team and theirs?

Very effective. My questions and suggestions were addressed the same day I wrote to them. The communication was also great, we used Zoom for meetings and they emailed me with follows ups.

What did you find most impressive about this company?

I was impressed with their approach and skill. Everyone was very professional and we had a lot of discussion meetings. They paid huge attention to my brand, my customers, and how people reacted to my brand and I was very pleased to hear their suggestions.

For the time we worked together it seemed they’d become a part of my internal team.

Are there any areas for improvement?

I'm very satisfied with the work they did. They were always on point, the team was very professional, and reacted to my feedback extremely fast. I'm happy with the results and get a ton of positive reviews from customers. Excellent job.

Introduce your business and what you do there.

I’m the co-founder of RazomUA, a nonprofit organization. We had a very bad situation in Ukraine with COVID-19 and needing safety equipment for doctors and medical persons like masks. We were coordinating all over Ukraine with over 600 volunteers.

What challenge were you trying to address with zgraya digital?

We needed a website developed to communicate with our volunteers all over Ukraine. The platform would also track hospital needs during COVID-19.

What was the scope of their involvement?

They developed our website. The final site showed hospitals on a map along with the specific needs of each healthcare location. Volunteers were gathering funds from people and buying a lot of stuff all over the world. It was hard to choose the clinic or the hospital that you’re helping. We arranged three priority levels for very difficult situations, normal situations, and good situations.

They did the design, the mechanics, and the development. We gave the entire project to them. The map is interactive, and we can request or add information easily. The bulk of their work was complete within a week, but they continue working with us to provide quick changes as the severity of the virus intensifies.

What is the team composition?

I communicated with three people. There was a bigger team behind them. We had a few meetings with the people who were making the design and with the people doing the development.

How did you come to work with zgraya digital?

I heard they were very professional and have a lot of success cases. After a first conversation, we had a website very quickly.

What is the status of this engagement?

We started collaborating together in March 2020, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The website works perfectly for us. It’s very reachable and informative for people and easy to update on our end. Users find it fresh and navigable. Our volunteers can more easily monitor needs in their regions. 

The website was made very quickly. It’s very professional and looks beautiful. They did more than I was expecting. The fact they did it so quickly may have saved a lot of lives.

How did zgraya digital perform from a project management standpoint?

Project management is amazing. It was above my expectation. They totally caught my requirements and understood what I was looking for.

What did you find most impressive about them?

I was impressed by how they understood what I expected and how quickly they delivered. The platform is beautiful and easy to use. It’s more than I expected.

Are there any areas they could improve?

I can’t find a single thing that could be improved. It’s been a perfect collaboration.

Do you have any advice for potential customers?

Tell them your idea, and they will meet the expectations. Give them freedom enough to make something perfect for you.

Introduce your business and what you do there.

I’m the head of product and design at BlitzApp, which is an e-sports and analytics platform. I’m essentially building an AI for coaching players on how to improve in major competitive e-sports games.

What challenge were you trying to address with zgraya digital?

Initially, we wanted an announcement site as we planned to open a facility for our e-sports team. I later needed help with development and rebranding.

What was the scope of their involvement?

zgraya digital initially worked on the concept, initial designs, and the implementation of our microsite working in WebGL. Their team made a responsive website for announcing the facility.

For the second project, their team first pitched a couple of concepts for my brand strategy. From there, we moved onto logo styles that worked with the concept. Then, we created wireframes and conceptual designs to apply the brand. They then implemented the approved design, polished the UI, and wrote copy.

For the development, they essentially attached a couple of developers to my development team. Their team did frontend development in React to push out mobile optimization. They helped to create our log in design and marketing-based landing pages.

What is the team composition?

We consistently worked with two developers and a project manager. They were able to add or remove developers according to my team’s needs. At the beginning of the project, there was a team of about three designers.

How did you come to work with zgraya digital?

I found them online via design websites. I initially worked with them on my company’s website.

How much have you invested with them?

The first project cost about $25,000 and the second project cost about $50,000 plus the supporting development work.

What is the status of this engagement?

I initially worked together between August–November 2019. On the second project, we worked together between February–August 2020.

What evidence can you share that demonstrates the impact of the engagement? 

They put a lot of effort into building a personal relationship with our team. We felt that we could rely on them for any of our needs.

Their team helped me to rebrand a platform that has over 5 million daily active users. They designed a website for a $50 million e-sports facility, and our influencers who’re associated with the facility have a footprint of about 30 million a month. Those are nice numbers, and I trusted them with the design and development of those projects.

How did zgraya digital perform from a project management standpoint?

The beginning and end of the project were orderly. There was a drop off in the middle because they restructured. When given the room, they coordinated well. Their team was flexible, adding and removing people as my development team needed; that was great.

What did you find most impressive about them?

Valentin (CEO) stood out in his ability to pitch clients. I spoke with a lot of agencies and the time, and their team put together the best presentation and fostered the best conversation. They accommodated my team’s needs. Their team invested in an interpersonal relationship.

Are there any areas they could improve?

About two months ago, their company when through a split. There was a lot of turnover, and their communication suffered. Previously, their team responded to our changes and helped us to implement projects. When communication suffered, I felt that I couldn’t hand them more projects. Now, they have everything back in order.

Do you have any advice for potential customers?

Be absolutely transparent about how you feel. If you’re unhappy, they’ll do their best to fix the situation.

Introduce your business and what you do there.

I am the founder and CEO of a startup company called Encredibox. The organization is a web-based, e-commerce, digital product platform.  

What challenge were you trying to address with zgraya digital?

I had an idea for this company, but I didn’t have the technical expertise to bring my vision to life. I needed a partner that could help make my idea a reality and fill in those technical gaps.

What was the scope of their involvement?

They built the platform for me. They designed the website based on what I described, then did the backend development. They consulted along the way in doing so.

What is the team composition?

The team was broken into two phases—design and development. In each phase, I had a single point of contact, the project manager who ensured the workflow was going accordingly. During the design phase, there were about four people on the team. During the development phase, there were about 4–5 people as well.

How did you come to work with zgraya digital?

I did a search online and looked at references and reviews at a few companies. I chose them because their sample websites were much better than the others I’ve seen. They have a great ability to combine technical look and feel with sharp imagery. They were also competitive on pricing. During the proposal process, they were the only team that brought a mockup that showed how my vision would translate.

How much have you invested with them?

It’s in the $30,000 range.

What is the status of this engagement?

The project lasted May­–September 2020.

What evidence can you share that demonstrates the impact of the engagement? 

They delivered within the timeframe in which they said they would. The deliverable matched the vision. It exceeded my expectations. I also felt comfortable taking over the deliverable. I initially had a lot of concern taking over that, but they did a great job of teaching me along the way and providing me with resources to make that transition easier.

How did zgraya digital perform from a project management standpoint?

All the communication was seamless. Even though we were in different time zones, that was not an issue. What I liked best about that team was that they managed me as much as I was managing the project. They made sure that I stayed on task as well, so it was a great partnership.

Meetings went smoothly. We had video conference calls and email was great. They respond within 24 hours.

Project management was very well done. At the beginning of the project, they laid out all major milestones with timelines attached to them. They also included expectations for each portion of the project.  We met pretty often and on a regular basis to get the project going. They were flexible with their time as well. Overall, they were on top of everything. They never missed a milestone or deadline.

The way the project was managed allowed all of us to step up.

What did you find most impressive about them?

Their ability to anticipate the extra needs required to make the product extraordinary truly stood out. I’m not really a technical person, but they were able to plan ahead to deliver on my vision. They really brought the best out of the project. Between their work quality and project management style, they were great.

Are there any areas they could improve?

No, my experience has been great with them. Nothing disappointed me. They did everything they said they were going to.

Do you have any advice for potential customers?

Really think about your vision and lay it out upfront. Even if you think something isn’t possible, they’re great at finding workarounds.

Please describe your company and your position there.

I am an investment associate at the company. We are a Venture capital firm based out in Geneva, Switzerland focusing on investments in disruptive tech investment

For what projects/services did your company hire Zgraya Digital, and what were your goals?

We needed to launch a new website for one of the ventures, also including naming process, branding and copywriting.

How did you select this vendor and what were the deciding factors?

Market research but found the company through another great looking website with their logo on the website (developed it).

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Started with naming process and branding. Defined the scope on the company outlook and delivered rough design/layout of the website. Followed up with multiple different proposals for design and we chose our favourite and proposed the changes. We were extremely satisified with the wide variety of selection.

How many people from the vendor's team worked with you, and what were their positions?

Actively 5, in total roughly 8. Lead developer, designers, backend and front end developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Internally and externally have received a lot of positive feedback on the design and responsiveness of the website. We have been told it really sets us apart from the competition.

Describe their project management style, including communication tools and timeliness.

We used slack as the main communcation tool. The team was really fast on replying to any concerncs/requests and essentially communcation process was flawless.

What did you find most impressive or unique about this company?

We were impressed with the dedication and initiative they took (also including innovation). If you really want to set yourself apart from the "gray mass" and you as a client are not so much of a creative person then you can count on Zgraya for coming up with a wow-effect solution.

Are there any areas for improvement or something they could have done differently?

In general we had a very nice flow with the whole process. There is nothing particular to note here.

Introduce your business and what you do there.

I am the COO of Cyberland, a product development company.

What challenge were you trying to address with Zgraya Digital?

We needed their design expertise to accomplish a client project.

What was the scope of their involvement?

We've worked with Zgraya Digital to complete a project for one of our clients. Their team's in charge of the product design, while we've handled its technical development.

Once we've implemented development solutions, their team has also assisted our UI/UX design efforts. Zgraya Digital has then designed both the logo and landing page, and they've provided copywriting services to help generate site content and promote the upcoming platform. We've already built the platform, but it hasn't reached its go-live phase yet.

What is the team composition?

Our main point of contact is their project manager, but we work with about 5–7 resources from their team.

How did you come to work with Zgraya Digital?

Hiring their team was an easy decision to make because we knew that they were experts in their field, and they can execute the design solutions we needed.

How much have you invested in them?

We've spent about $15,000–$20,000 so far.

What is the status of this engagement?

Our ongoing engagement commenced in March 2021.

What evidence can you share that demonstrates the impact of the engagement?

We're still waiting to release the landing page, and there are no quantitative metrics to share so far. However, I can confirm that we're satisfied with the quality of Zgraya Digital's work and their quick progress. We're looking forward to achieving our project goals through their deliverables, such as increased site traffic and strong branding that effectively represents the product.

How did Zgraya Digital perform from a project management standpoint?

We communicate via Slack and Zoom. Zgraya Digital is a transparent and professional team that strives to meet our challenging deadlines and keeps us in the loop at all times. We're developers too, and we know how hard it can be to come up with detailed and precise results in a short period of time — but we can rely on Zgraya Digital to do just that.

What did you find most impressive about them?

We're most impressed with their creative presentation and design skills — their work just speaks for itself.

Are there any areas they could improve?

We can benefit from more organized meetings. There are times when we find it difficult to track who's in charge of presenting or performing a task because a lot of their members are involved in our meetings.

Do you have any advice for potential customers?

Determine your exact branding and design needs and expectations — if you understand what you want for your product, it's easier for their team to execute those results for you. Additionally, be patient and trust their team to help you achieve your goals.

Please describe your company and your position there.

I founded, and am currently President of, a real estate agent referral program designed to assist military members and their families relocate around the country through their numerous moves during their military career. I also have a "sister" site to serve civilian customers with their real estate needs.

For what projects/services did your company hire zgraya digital?

The main challenge was having a custom database integrated with the websites to track and maintain customer information to ensure they were getting the service they need.

What were your goals for this project?

To have a database customized to my business needs, and to create a useful interface for my clients.

How did you select zgraya digital?

I did an extensive amount of research and viewed presentations by several organizations specializing in this work.

Describe the project in detail.

The project began with what my vision was for the end product and then we went through step by step.

The developers consistently kept me updated trough Zoom meetings every week or two and that allowed me to ensure the project was both on-track and designed to meet my needs.

What was the team composition?

My team was just myself. The development team was extensive with experts located throughout Europe.

Can you share any outcomes from the project that demonstrate progress or success?

It is still early in the implementation, but the product appears to fulfill my needs and should be a great help in growing my company.

How effective was the workflow between your team and theirs?

Very good...their team is responsive to my inquiries and always works to provide the solution I was looking for.

What did you find most impressive about this company?

They kept me informed throughout the project and there were very few "surprises".

Are there any areas for improvement?

Communication can always be improved, but that stands true with any company. It is especially critical with an extensive project where one of the parties (me) is not an expert in the digital field.

Please describe your company and your position there.

Our company was recently acquired by 8x8. I manage the digital marketing campaigns for the CPaaS business in Asia.

For what projects/services did your company hire zgraya digital?

Our company was recently acquired by 8x8 and the website needed a full revamp to the 8x8 style and feel. We hired zgraya digital to handle our design and development for the new website.

What were your goals for this project?

We wanted to make sure the new website had a clear customer journey, was aesthetic, fulfilled the 8x8 style guidelines, and increased conversion rate.

How did you select zgraya digital?

My team searched for designers and developers both locally and globally. We met with a few agencies but selected zgraya digital because of their design skills, competency in answering all our questions regarding development and overall professionalism.

Describe the project in detail.

The scope had changed mid-way, as we were no longer just revamping our site, but aligning it with our new company's style guidelines. As such, zgraya digital had to redo the design of our website. zgraya digital was very flexible, and guided us along this process. After that, we spent a few weeks in the development stage, and launched our website in June.

What was the team composition?

We were assigned a project manager (that changed mid-way), and we also worked quite closely with the Head of Development. The Head of Development also liaised with our in-house Engineering team.

Can you share any outcomes from the project that demonstrate progress or success?

Although the project was extended and the scope changed midway, Zgraya was very professional and helped us navigate through the new scope, making our experience as seamless as possible. We thoroughly enjoyed working with the team. They are very knowledgeable in their field, did up a beautiful design and built a user-friendly back-end.

How effective was the workflow between your team and theirs?

Altogether very good, we spoke mainly through slack and they are very responsive and prompt in providing us updates.

What did you find most impressive about this company?

We were impressed by their innovative design and the way they merged elements of our old company into the 8x8 style.

Are there any areas for improvement?

Overall satisfied with their work. One unfortunate thing was the change in project manager mid-way, but that couldn't be helped, and they made the transition as easy as possible.