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Full-service Digital Agency

4.9
6 reviews

Creativity, Design, and Technology blended to create user-centered and high-engaging products and experiences for startups and recognized brands.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2017
Show all +
Montevideo, Uruguay
headquarters
  • Av. Italia 6201 LATU, Los Naranjos
    Montevideo 11500
    Uruguay
    59895927670

Portfolio

Key clients: 
Malabrigo Yarns. ORT University. Motociclo. Virtual Way / Banedi. Stalyc.

Reviews

4.9
6 reviews
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Web Application Development for Cinema Chain

"They’re really up-to-date with the latest technologies, expertise, and skills."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2019 - Ongoing
Project summary: 

Zeppelin Labs handles app development services for a cinema chain. In efforts to increase the number of movie-goers, they built a gaming app that allows users to win prizes they have to pick up in-person.

The Reviewer
 
50-100 Employees
 
Montevideo, Uruguay
Daniel Vergara
Digital Marketing Manager, Life Cinemas Uruguay
 
Verified
The Review
Feedback summary: 

The app was successful in engaging users and increasing traffic to the partner's theaters. Zeppelin Labs achieved the campaign's goals, and the partner is happy with their work. They met project deadlines and maintained effective communication. Their UX designs are a hallmark of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a digital marketing manager at Life Cinemas. We’re a cinema chain located in five different cities in Uruguay.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address Zeppelin Labs?

We were looking to create a campaign to bring more people to the cinema during the holidays in Punta del Este, Uruguay.

SOLUTION

What was the scope of their involvement?

We came up with the idea to create a web app for the campaign. Zeppelin Labs developed a gaming application that’s distributed through paid ads on social networking platforms. The app allows people to play an interactive game about movies and cinematic trivia. This is all in efforts to win prizes. Then in order to collect their prizes, users have to come to our cinema in-person. This motivates them to come to the movies more.

What is the team composition?

I had direct contact with at least four people, but I don’t know if there were more involved.

How did you come to work with Zeppelin Labs?

I don’t remember exactly how we found them because multiple people were involved in the hiring process. They might have developed something for our company in the past. Regardless, we decided to work with them this time around because of their impressive proposal. It featured apps similar to the one we wanted to build. We liked their portfolio, and the proposal worked very well for us.

How much have you invested in them?

We’ve invested less than $10,000.

What is the status of this engagement?

The gaming app project started in November 2019 and has since wrapped up. However, we’re currently working on two new projects with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As a result of the successful app, people started coming to our cinema more and the platform's traffic increased. Users did exactly what we wanted to accomplish from the campaign. Zeppelin Labs helped us achieve our goal, and we’re very happy with their work.

How did Zeppelin Labs perform from a project management standpoint?

They met all the deadlines and maintained good communication throughout the project.

What did you find most impressive about them?

Their UX designs were most impressive. They’re really up-to-date with the latest technologies, expertise, and skills.

Are there any areas they could improve?

There are no areas for improvement. The results were satisfactory.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Design & E-Commerce Dev for Yarn Company

"We had a great reaction from our users."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

The team at Zeppelin Labs developed two e-commerce platforms for a yarn sales company. The websites sync with QuickBooks.

The Reviewer
 
1-10 Employees
 
Montevideo, Uruguay
Tobias Feder
Founder, Malabrigo Yarns
 
Verified
The Review
Feedback summary: 

Zeppelin Labs went above and beyond. The platforms have received positive feedback from users. Their proactive approach complemented their professional management style. They’re flexible and skilled.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the partner & founder at a yarn producing and sales company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zeppelin Labs?

We hired Zeppelin Labs to develop two websites.

SOLUTION

What was the scope of their involvement?

Their team built two wholesale e-commerce platforms, one for the US and the other for Europe. The platforms sync with QuickBooks.

What is the team composition?

We worked with four people.

How did you come to work with Zeppelin Labs?

One of our partners had already worked with them and referred us. After contacting them, they showed us samples of how the website would look. We liked those, so we decided to work with them.

How much have you invested with them?

The project cost between $60,000–$70,000.

What is the status of this engagement?

We started working with them in 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results were excellent. We had a great reaction from our users. The platforms sync well with QuickBooks, which was extremely important for us. Everything was more than we expected.

How did Zeppelin Labs perform from a project management standpoint?

They stressed about keeping updated, sending reports frequently. Our approach was more relaxed, but we continued receiving detailed reports from them. As for the timeline, it was flexible as we had our old site running.

What did you find most impressive about them?

What surprised me was how well they managed the integration with QuickBooks. Besides that, they also managed to deliver a beautiful design. Our clients love the design & functionality of the tool. The team at Zeppelin Labs is exceptionally knowledgeable.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Boutique Hotel

"Zeppelin Labs always wanted us to be happy with the product and continually sought feedback."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June 2018 - Jan. 2019
Project summary: 

Zeppelin Labs designed and built a new web page to unite two hotels while maintaining their unique identities. Key features include high-quality images and a reservation function.

The Reviewer
 
1-10 Employees
 
Montevideo, Uruguay
Communicator, Boutique Hotel
 
Not verified
The Review
Feedback summary: 

The new web page has brought in more reservations as well as praise from customers on its design. Zeppelin Labs delivered high-quality web design work on time. The team provided valuable suggestions, regularly sought feedback, and had consistent communication, enabling a smooth workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work as a communicator, in a boutique hotel formed by 21 rooms. I manage social media, and everything related with the company's image. Also I also manage another hotel's (52 rooms) social media.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zeppelin Labs?

We wanted to create a new web page to unify the two hotels, using their own identity and esthetic.

What were your goals for this project?

The design was an important detail to call the attention, and the quality of the photos essential to reflect reality and differentiate from others. Also, we wanted to express clearly all the info to foment direct reservations.

SOLUTION

How did you select this vendor?

We already knew them because of their good work with other companies.

Describe the project in detail.

I worked all along with the designers, always offering help when needed, and reviewing changes. Every step they made, they always looked for our approval. They suggested us good changes. It was a great team work. Zeppelin Labs always wanted us to be happy with the product and continually sought feedback.

What was the team composition?

They were 4 people involved, and each of one had a role. If they needed some information to continue working, they asked us for the person in charge and they communicate with the responsible.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Great impact. We had more reservations from the webpage, guests loved the design and pictures. Its simple.

How effective was the workflow between your team and theirs?

The communication was perfect and fast. I always communicated with the vendor, for changes, feedback, etc. They were always available whenever needed. Great Job.

What did you find most impressive about this company?

Every role is defined. And every worker knows about your project, it is clearly a great communication, which is essential. They appreciate very much the feedback and they want to satisfy the clients needs.

Are there any areas for improvement?

In my opinion was everything perfect. Such a great work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Microcredit Services Company

“Their adaptability, productivity, and communication were key.”

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4.5

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2018 - May. 2019
Project summary: 

Zeppelin Labs provided development services, building a website for a digitalizing financial services company. They worked on the landing page, Mongo database, and graphic design of the site.

The Reviewer
 
1-10 Employees
 
Montevideo, Uruguay
Andres Priz
IT Manager, Credisol
 
Verified
The Review
Feedback summary: 

The project proved to be a success, with the finished site allowing the company to move their online services in-house and receive clients through it. The team was dedicated and helped to define the requirements, while ensuring they communicated well and were always hard-working.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an IT manager of a financial group in Uruguay.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zeppelin Labs?

Our company is going through a digitalizing transformation process. We used to have 60 branches, but we’ve closed physical branches and transformed them into a centralized call center.

The goal is to transform our company into a FinTech, so we got in touch with Zeppelin Lab to help us with our development.

SOLUTION

What was the scope of their involvement?

This aim of the site is to allow our clients to apply for our loan services. They helped us to diagram our landing page and our first digital image. We used Mongo as a database, as well as graphic design tools, as the aesthetics of the site were very important for us.

What is the team composition?

Initially, there were three people in the team, with a fourth joining by the end.

How did you come to work with Zeppelin Labs?

They were referred to us, so we met up and they made a proposal. We evaluated them along with another five companies and felt that their methodology was the best fit for us.

How much have you invested in them?

We spent $90,000–$150,000.

What is the status of this engagement?

We worked together from November or December 2018–May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In general, we were very happy with the results. Everything was delivered on quite short notice since our deadlines were very strict, so it was a big challenge. Before the launch, we had other digital suppliers that would find clients for us, but we no longer need to outsource that. In that sense, the work was pretty successful.

How did Zeppelin Labs perform from a project management standpoint?

We did have some issues, but they were mostly from our side—we wanted to launch a brand-new project and weren’t completely clear on how to do it at first. They helped us define our ideas and translated them into the project. Generally, the deadlines were met but we had to adjust our requirements in the process.

What did you find most impressive about them?

Their adaptability, productivity, and communication were key to this project.

Are there any areas they could improve?

We did encounter some issues regarding changes in the project and its costs, but we were able to solve them successfully.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Learning Disabilities Solution Company

“They’re not just a professional partner, but a part of our internal team.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2017 - Ongoing
Project summary: 

Zeppelin Labs is developing an evaluation tool for iOS and Android devices that administers cognitive tests to children and delivers instant results, allowing professionals to make an accurate diagnosis.

The Reviewer
 
1-10 Employees
 
Montevideo, Uruguay
Executive Director, Virtualway SRL
 
Verified
The Review
Feedback summary: 

Zeppelin Labs consistently delivers high-quality and technically polished work, while adding additional value to the company through suggestions for internal improvements. With responsive communication and a driven work ethic, they’re able to meet each objective on time and within the budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an executive director at Virtualway SRL. We’re developing a digital tool that aims to accurately diagnose learning disabilities. Ultimately, our goal is to provide an efficient and agile evaluation system that recognizes cognitive disorders, but we’re still working on other rehabilitation and learning solutions. Our company has two main departments. The first handles project management and administrative needs and the other is a clinical team working on the actual product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zeppelin Labs?

When we first started we didn’t have much funding, so we applied to a program for support. They awarded us the necessary resources, and we started looking for a development partner to help us built out our product.

SOLUTION

What was the scope of their involvement?

Zeppelin Labs is working on an iOS and Android app that evaluates all cognitive disorders on a dynamic and accessible platform. This generation of children find paper tests to be boring, so we designed the interface to resemble a game–something kids are familiar with. The system offers two-hours’ worth of tests, but professionals can choose which tests to administer based on their patient. The doctors can access test results immediately, which is a unique benefit to digitizing this process. Processing times for traditional paper tests could take days.

What is the team composition?

We interact primarily with three representatives, but I think there are two more in the background.

How did you come to work with Zeppelin Labs?

Our funding agency recommended their services and another company we’d already been working with was familiar with their portfolio. We liked that they were a new company and could dedicate a lot of resources to our project. Ultimately, we chose to work with them because we felt that they were capable, they offered a reasonable price and promised to complete the project before our deadline.

How much have you invested with them?

Currently, we’ve spent about $80,000, but we expect that number to grow to $100,000 by the end of the engagement.

What is the status of this engagement?

We started working with them in late 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

So far, they’ve done an excellent job—I’d give them an A-plus. Aside from high-quality development they’ve added value to our company. We’re now able to use specific tools to organize our information more effectively. They consistently propose alternative suggestions to improve our functionalities. We know about the market, but Zeppelin Labs has the technical insight to make our designs and features more attractive.

How did Zeppelin Labs perform from a project management standpoint?

They communicate constantly and clearly, remaining available at all times of the day. They’ve met each of our deadlines, and if they’re ever late, it’s because of changes or delays on our end.

What did you find most impressive about them?

They’re not just a professional partner, but a part of our internal team. Their contributions are highly valuable. Without them, we wouldn’t have been able to bring our idea to life.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Labeling Management Platform Dev for Retailer

"I was impressed by their availability and willingness to help."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. - Apr. 2017
Project summary: 

Zeppelin Labs developed software that printed labels and pulled information from a warehouse management system. The software ran on a browser and was accessible from a variety of devices. 

The Reviewer
 
201-500 Employees
 
Montevideo, Uruguay
Michael Rozenblum
Logistics Manager, Motociclo
 
Verified
The Review
Feedback summary: 

The software worked dependably, streamlined many complex processes, and formed a solid foundation for future expansions. Zeppelin Labs demonstrated knowledge, expertise, and dedication to the project. The team worked long and unusual hours to deliver the product on time. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Motociclo is one of Uruguay’s biggest retailers, with more than 30 shops all over the country and over 80 years of experience. At the time, my role was logistics manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zeppelin Labs?

We needed a custom software solution to optimize special use cases that our main WMS (warehouse management service) couldn’t perform. We needed a user-friendly program for everyday operations and users from all backgrounds. Our provider had long development cycles and took too long to meet our needs. Daily operations were sometimes delayed because our tools took too long to operate.

What were your goals for this project?

Our requirement was printing multiple label types and sizes from every device on our network, including PCs, tablets, and handheld devices. A user-friendly design that all personnel could operate was important, and importing spreadsheets from Excel was a requirement.

The system needed to run on all the printers distributed in our shops and warehouses, to be accessible from browsers, and to pull information from our WMS. We expected this system to speed up our in- and outbound package processing. 

SOLUTION

How did you select this vendor?

We used personal references and contacted Zeppelin Labs after a referral. We also considered our current provider, but time was key. Myself, the head of our IT department, and our supplies purchasing manager made the decision.

Can you go into detail about the services they provided and the scope of the project?

We invited them to our warehouse to explain our problems, and they made an initial proposal. After one or two iterations, they presented a final proposal for the software solution. They delivered the first version with basic functionalities after two weeks, after which we started giving constant feedback. This continued until the program was finished to our satisfaction.

Then they came to our office, did capacitation for our personnel, and gave us user manuals for future reference. They provided requirements definitions, software development, deployment on our servers, and technical support.

What was the team composition?

Zeppelin Labs assembled the team. We were only in contact with their lead software developer and salesperson.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The product met our expectations and overcame the problem. Our users were happy, since the product transformed a tedious task into a simple, two-step procedure. Months after the software was in production, we saw the potential to expand its use without any further development.

How was project management arranged and how effective was it?

Mail and phone communications were effective and constant. Since they provided an outside view of our process, collaboration was key to succes.

What did you find most impressive about this company?

I was impressed by their availability and willingness to help. We operate six days a week and 24 hours a day, so we had issues on weekends. They had no problem working outside regular work hours.

Are there any areas where they can improve?

Their price estimates were a slight issue. A specific feature deviated from the standard, took more time, and added costs.

5.0
Overall Score The overall experience was great. We're happy with the product.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    There were no significant delays.
  • 4.0 Cost
    Value / within estimates
    We had a minor difference, but it worked out.
  • 5.0 Quality
    Service & deliverables
    We're satisfied with the product and would contact them again.
  • 5.0 NPS
    Willing to refer
    I've already referred them to another company.