What evidence can you share that demonstrates the impact of the engagement?
We incorporated the company in January got our first official paying client in February. The web app is live and supporting dental offices with running their business. We’ve gotten feedback from clients that it’s much more user-friendly than anything they've used in the past. Our first client was the largest free clinic in California. They do a lot of events where doctors show up in the morning and have to learn the system and then run a full day of patients. They’re able to learn our program in five minutes.
The web app is working seamlessly. It eliminates the need for offices to print out X-rays or take a physical file to a second location, which is a huge waste of time. Since our platform is cloud-based, they're now able to log in to the site and access all information from any location. All records are in a shared database for that specific office. It also greatly reduces work for the receptionist who previously had to call each patient to remind them they’re due for a cleaning.
How did Zensoft.io perform from a project management standpoint?
Their communication is good, and they all speak English quite well. We use Jira and Slack for anything that the full team needs eyes on. The project manager and I use WhatsApp for any immediate questions during the day. I use regular texting with their people in California. We have official check-in calls twice a week. They’re very responsive, to the point where I actually have to tell them not to answer until their workday. Sometimes I have a quick question and they'll answer me at 2 o'clock in the morning their time.
Zensoft.io’s on-time performance is hugely important for us. We'll have clients make requests that are mission-critical. It’s important that we’re able to trust their team when they say they'll be done in one week. They're the ones doing the work, but we're accountable for it to our clients.
What did you find most impressive about them?
Zensoft.io is so responsive and personable. They do great work, but the true value is when they share their great ideas with us. They've seen a lot of different approaches and have established best practices that work really well. They could just develop exactly what I describe, but the ideas they bring to the table have become big hits with our users.
It’s really impressive because we weren't expecting them to be so hands-on. We’d heard that outsourced development is more about cranking out a product. We talk to the Zensoft.io team every day. Even now that the main design phase is over, our favorite designers are still available if we need any new screens.
Are there any areas they could improve?
In the beginning, we were trying to do a mobile app alongside the web app. It took longer than it should have to realize that it was more effort than it's worth to do the two in parallel. Also, the first month after launching was a bit rocky. I think that's pretty normal, and Zensoft.io address any issues right away. Overall, it's been pretty good.
Do you have any advice for potential customers?
They have many more resources and a variety of human capital available than we realized. Zensoft.io can play a part in marketing and SEO for your website, for example. You should request a list of everything they offer, which will help you determine what makes sense for your company.