How pleased are you with the results of the projects so far? I understand it just launched this weekend.
Correct. If you ask me right now, yes, I’m happy because throughout the project a lot of planning went on. This was instrumental, plus we also had many on our internal team who are also quite enrolled. I’m happy with Zensar, and I can say that I’m so happy that I would recommend Zensar to others. It’s one of the smoothest projects that I can think of that I’ve been responsible for delivering. There were times that I was dependent on the vendors and I always had some challenges, but this was really a smooth project. We aligned very well and worked very well with them. Never at any time did we look upon this as a Zensar or a Rosendine project. When an issue came up, we all jumped in as a team and targeted whatever we needed to resolve. We helped each other, and I would say I've been pretty happy with that so far.
When working with Zensar, is there anything you found to be special compared to other vendors you have worked with in the past?
The only reason the work was different from the other vendors that I worked with before was the flexibility. Zensar was very flexible. We will have times when, for example, we both shoulder flexibility. We had actually originally planned to have x numbers of hours for onsite resources and y numbers of hours for offshore resources. We will run into some challenges where their onsite resource would not be able to come onsite because they didn’t get their visa; their visa got rejected by the U.S. consulate for some reason. We had to work with them to solve that resource work from offshore, or we had to find some resource who was in the U.S. to substitute for the guy who was going to come.
Things like that, but there was some issue that we had to resolve and that actually protected our resources. They were willing to bring in some new expertise if required to solve some issues. They were flexible. They didn’t always nickel and dime everything. That work was the most important because when you are in the middle of a project, the last thing you want to do is negotiate on how to resolve this issue. So that was a little different than others as well. I have always seen that the vendors take that luxury and privileges inside the building, and they’re on the project. They take the luxury of doing a change request or a change order, and that makes your project become expensive, which leads management to lose confidence in them. We didn't have any challenges like that. What we budgeted for, we finished with $3,000 to $4,000 less than our actual target.
Looking back on the project, do you think there’s any area that Zensar could improve or that you would do differently?
I would say that they could have done better when their resources who could not come in in time or who could not come to the U.S. What I saw is that they didn’t plan that very well, maybe because they wanted our business. They probably didn’t share some information, which I think they should have, because their resource may not have been able to get a visa. It’s so much up in the air until that happens. They should not promise things sometimes. So if they had to substitute their resource onsites, they could not come from offshore. It would have been difficult for them to keep me or to keep my level of expectation. I would say they should be careful with that, because not everybody is going to be as flexible as we were.
The other thing I would recommend is that they are expensive sometimes because they don’t clearly understand the scope of the labor. Now, some vendors are smart enough to catch things right up, and then you call for bidding. They pretty much did their job, but I don’t think they were as close as the others were. The reason why Zensar was successful in getting our project was everybody came up with a number, but we just wanted to avoid this ambiguity of people understanding the scope a little differently, so we wanted to have one level or base.
We ran this one too, which contains customization or prompts reports, and then I gave that extract to them and asked them to bid. Since I was close and did a good job of bidding, then they found out the exact numbers of objects and things like that. Otherwise, I think Zensar was pretty vague when they came off with the first bid.