What evidence can you share that demonstrates the impact of the engagement?
It’s a bit tricky to measure their impact directly because what they’ve done is help us get our product out into the world. Obviously, the majority of what we do on our team is operational, like running social media, writing, and doing research, but at the end of the day, none of that would be possible without what ZeMind has done in building our app.
What I can say is that we’ve been releasing updates to the app almost every single month since we released it, and all of those have made the product better and address any issues almost immediately. In that respect, we have been incredibly satisfied with the work that they have done and continue to do.
How did ZeMind Studios perform from a project management standpoint?
Their project management is almost perfect. We keep an open spreadsheet between the two teams so that everybody is always on the same page about what work is required, what the costs will be, and what deadlines we are currently working towards.
They’ve never had a problem meeting any of those requirements, and if we’ve ever been unclear about something, both of our teams do a great job of reaching out and clarifying what needs to be done, which we have really appreciated.
What did you find most impressive about them?
One thing that stood out was their artistic work, which took us a little bit by surprise. They have a really good team of artists over there and are able to turn a lot of big ideas around very quickly. That was really impressive to us and definitely benefited the engagement hugely overall.
Are there any areas they could improve?
It’s tough to say because, with the resources that we have been able to give them, I don’t think there’s anything they really could have done better. They have provided services well over the scope of what we originally asked of them.