What evidence can you share that demonstrates the impact of the engagement?
In our first year, we had close to 100% uptime. We went from 100,000 captchas served in that time to almost 10 million. More than 20 million people have interacted with our captchas since we started and we’ve run more than 100,000 campaigns on the platform Zarego created, with more than 100 brands. We currently have almost 100 million impressions every month.
All of this was built on the foundation Zarego provided. The architecture is still on AWS and we’re working with the servers we procured back then.
We had a nonverbal service level agreement with them stating that they would intervene whenever we had a bug or a small crash. We didn’t have any problems in the first years, but if something happened, they had different response times depending on the level of importance. Since we didn’t have an in-house CTO, we needed them to give us solutions fast. Their team always responded very, very quickly. They knew that if we wanted to run a campaign for a client, we couldn’t take a week to solve a problem, so they were always available for us.
How did Zarego perform from a project management standpoint?
Zarego did an excellent job. We were very happy with them and we still meet with their team every now and then. We started working with them in 2013 and we’re still looking for new projects to do with them five years later, which speaks for itself.
We didn’t use any project management platforms, only Google Drive, email, and phone calls.
What did you find most impressive about them?
They were sincere and straightforward when providing solutions, but they also listened to our opinions. They know where their strengths supplement a client’s lack of skills. When I explained to them how something on the platform should be developed, they’d kindly tell me what the best way to do it would be based on their experience.
Since I’m not a technical person, I didn’t get involved in the details of the development but rather let them do what they did best. Furthermore, I’ve always appreciated that they were sincere with time estimates and provided precise timelines. They didn’t promise to complete a task in one month if they knew it could take three.
Are there any areas they could improve?
I don’t have any specific criticisms. I believe the company needs to grow and offer their services to more people, but it’s their decision whether to expand or continue being a boutique software development company. I know that they’re skilled in what they do and they’ve worked with a lot of clients.
Do you have any advice for future clients of theirs?
Clients should just talk to them; they’ll see that Zarego has great skills for transforming an idea into a product. Their team will work on as if they were part of the company, not just a service provider. Go ahead and start working with them as soon as possible!