What evidence can you share that demonstrates the impact of the engagement?
We’re pleased with the collaboration. The site is brand-new, so I don’t have a lot of metrics yet, but our extensive testing has returned praise for the site’s functionalities and its ease of use. It's a very good option for people who want their information out there, indexed in search engines.
The site is very customizable; the loan origination and concierge pages can be fully branded to the client’s color scheme, style, logo, and images. Everyone seems to be pleased with that. Zapbuild has provided our clients with a site they can rely on, with the speed and reliability that requires.
How did Zapbuild perform from a project management standpoint?
They’ve been available for conference calls with people in our business, to make sure the site works according to the requirements and specifications, and to make other recommendations.
We’ve used Google Docs for tracking development and testing, with Upwork to share documents. Much of our communication has been via Skype calls, screen sharing, or email. They’ve been responsive overall.
What did you find most impressive about them?
They’re based in India, and sometimes there is a language barrier with this, but it’s never been a hurdle. They’re fully conversant in English, compared to other groups we’ve worked with, which helps them stand out.
We’ve frustrated them on occasion by missing some requirements, and they’ve been willing to rework things. They’re very flexible, adaptable, friendly people, and they’re also affordable. We’ve invested quite a bit in their services, but we could’ve invested quite a bit more in other providers.
Are there any areas they could improve?
Zapbuild’s testing has been good, but we’ve also used an outside firm that has allowed us to identify a few elements that needed more attention. From our point of view, it was wise to use an independent tester. It validated the quality of Zapbuild’s work while also revealing some usability issues we needed to address.
Do you have any advice for future clients of theirs?
Spend a lot of time with the requirements and choose a team with both subject-matter expertise and technical skills. It’s also helpful to find a team conversant in competitor products. The more conversancy there is in terms of what other products are used commonly in the industry, the better the product will be in the marketplace. It’s also important to be realistic with timeframes and keep an eye on scope creep.