Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
Whenever we look at the Google Analytics for a client, we notice that they’re getting more clicks because of the SEO. When creating a modern website, having robust SEO at the start is vital. We don’t just give them a website that’s programmed; there are so many other things behind it. My clients are always happy because they’re getting more traffic.
Many of my clients are startups with a small budget. They don’t really have much to go on, and that gives us a good advantage. We get to do all the branding and really give them a voice. When you compare our clients’ data over a year or 2 with their competitors, they’re gaining and gaining because we’re continually trying to work with them.
How did Zadro Web perform from a project management standpoint?
They’re really on top of the work, which makes me feel like I need to do better project management myself. They definitely respect deadlines and like to stick to them. Sometimes, I’ll be late with sending designs, and I get a reminder call from them because they don’t want to fall behind on the project.
What did you find most impressive about Zadro Web?
I appreciate their attention to detail. Sometimes, clients want something that won’t translate to the best user experience. However, Zadro Web will come back to me, or we’ll call the client together, and explain our concerns, instead of just doing whatever the client wants.
Last month, we had a client for whom we were doing a lot of backend strategy. The client wanted multiple items in a form that wasn’t possible. We could’ve just put in all the data and given them the form. However, once we started going through the UX and the UI, we realized that what they wanted didn’t make sense. It wasn’t working on the backend. Zadro Web really thinks about things like that; they don’t just finish the work to get paid. We called the client and explained to them that we needed to change some things to keep users from getting confused.
They’re not just here for a paycheck. They actually want to do a good job, and they care about their work. Even if I’m late giving them files, they never miss a deadline. That’s why I’ve stuck with them.
Are there any areas Zadro Web could improve?
It’d be great if we were in the same state so we could have in-person meetings. I think we overcame all the initial challenges in the beginning. Over time, we’ve learned how to run a good partnership with the 2-hour time difference, but I don’t have anything negative to say.