Yudiz Solutions

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a mobile application that provides social networking for professionals on LinkedIn.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yudiz Solutions?

I started a fixed-price contract with them to deliver my Android and iOS native app.

SOLUTION

What was the scope of their involvement?

I contracted their development team in India to design, build, and deploy my mobile application. They deployed the mobile app to stores and to the AWS platform, where my website was already hosted.

What was the team dynamic?

We worked with a developer.

How did you come to work with Yudiz Solutions?

I approached them based on their ratings on Clutch.

How much have you invested with them?

$10,000–$25,000.

What is the status of this engagement?

We worked with them from Dec. 2017 – Dec. 2018.

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business.

I went through social media marketing, network marketing, and seminars, and I acquired a lot of users within three months of going live. However, my application was later completely hacked. There was an intrusion in the database, and I immediately got in touch with AWS to understand what had happened.

After the audit done by a couple of consultants I contracted—along with the AWS consultants—it appeared that the application hadn’t been properly deployed to the servers. Their report noted that there’s an instance in AWS that should’ve been used to protect and back up the database. The Yudiz engineer who deployed the application didn’t deploy the database, so it wasn’t sitting in the instance of AWS. For this reason, I lost all my users and my application.

It had a huge impact on my business. I lost all the users I’d acquired over time. Yudiz deployed the application, but they didn’t close the port, so everyone could access the database through FTP. That was indicated by AWS, which sent me a couple of emails. Yudiz didn’t deploy the database into the Relational Database Service (RDS) instance of AWS. They kept the database on their servers, but without backup.

The application is completely buggy, and I’ve closed it on the app stores. All the effort I spent over 18 months in order to get this business started is gone. This was because of a simple mistake that could’ve been prevented if Yudiz had deployed the application jointly, in a secure RDS instance, and had closed the port. I’m very frustrated. I’ve lost my business.

I spoke to an agent of a privacy office, and I got in touch with all the users I could, which has been time-consuming for me. I shared the code with two auditors, and they told me it was buggy. It’s difficult to ask a company to jump in and work on the code from another developer. Every company I approached proposed starting from scratch, which may also be because they wanted a larger contract. I’ve already spent around £35,000 on this project, not only for Yudiz’s work, but for everything around it, from the website to marketing, the AWS infrastructure, and all the privacy office fees I had to pay.

How did Yudiz respond to any issues that arose?

I forwarded the emails I received from AWS to the CEO of Yudiz, and he told me it wasn’t their responsibility. I tried to communicate with them so they could repair my issue. It was difficult to make Yudiz understand what was happening, so they just pushed back, saying they weren’t responsible for third-party components.

I wasn’t asking them to take responsibility on that, but they made a mistake deploying the mobile app securely to AWS without considering the guidance and instructions given by AWS for deploying the app, specifically on making sure it isn’t made open to the public.

How was project management handled?

The fixed-price contract they signed with me included a project manager, but there wasn’t one assigned. There were only a couple of developers working offshore, and I wasn’t talking to them. The communication was very difficult, as everyone was working over Skype and the connectivity was quite poor. Because there was no project manager assigned, I had to manage the developers. I didn’t even see a project management plan.

We had a very difficult relationship, they didn’t deliver up to standards, and I was coming across multiple instances of requirements taking multiple iterations to complete. It took about a year to complete a mobile app that should’ve been done in six months.

I had communication issues with their team, and the developer wasn’t very competent. My database was hacked, and I didn’t even have access to the database, which was on their servers.

Is there anything that the vendor did well or that you would consider a strength?

No, I can’t think of anything.

Have they taken any steps to resolve the situation?

They told me I needed to pay them more money for them to resolve the situation. I wasn’t asking them to take on the responsibilities of AWS, but AWS isn’t responsible for databases that aren’t stored in an RDS instance.

When I approached them and asked whether they had any backups, they told me they didn’t, but that they could deploy the release they’d deployed one year ago. I told them to go ahead and do it but, when they did, there were no users anymore. It didn’t make sense to have a mobile application with zero users after 18 months, where I’d had 10,000 users before.

This company is based in India and I’m based in London, so it’s very difficult to start a legal process. I don’t want this to be repeated with other customers. It may not be a problem with Yudiz as a whole, but with one of their employees who did this incorrectly. I’m completely dissatisfied, and I don’t understand how their founder isn’t willing to come to a compromise. I’ve been completely penalized. I paid Yudiz for nothing.

What advice do you have for clients with similar needs to yours?

I wanted to share this information because it’s important for future clients to know that they should look at the deployment package before sending it to their hosting service. The solution went live, and we encountered several issues after that, which they tried to remediate. That was going on live, while I was acquiring users through marketing. The success of a mobile app is based on the volume of people we’re attracting.

If the client is looking to work in a fixed-price manner with an offshore team, they have to make sure there’s a collaboration platform available to exchange documents. Secondly, they should be aware of the fact that there’s a lot of handholding involved. When we’re not in direct touch with people, the communication has to be very clear, and there needs to be a real project manager involved, who’s able to monitor the activity and serve as the single point of contact for the client.

Another important aspect is to have an AWS consultant involved from day one, who can monitor what’s being done on the servers and ensure that the guidance given by AWS is respected when touching servers or changing instances.

Lastly, it’s important for clients to perform a quality check of the work before paying.

Company Responses

The vendor responded on May 31, 2019.

The first line of the review states: "The application quickly attracted users following the launch.” This clearly speaks that we did our job well. The application worked very well after the launch. And it needs to be noted that the problem came up in April 2019, which is nine months after the launch. As per the agreement, we have agreed to support the solution until November 2018, after which the contract ended. Thereafter, the client had to go for an annual maintenance contract, which was not taken.

It also needs to be noted that the AWS credentials have been shared with other third parties. Hence, holding us responsible for the issue is not justified as a complete handover was done smoothly during sign off, after which the client made the final payment.

The issues happened because someone hacked client's computer, as a result of which the hacker got full access to everything. All other allegations like no project manager or no project management are false as we have proof of using Basecamp and a dedicated project manager assigned. The iOS and Android app was launched within six months of time as promised, and we have proof of all such false allegations.

The fact is that the client was cutting costs at every corner and also compromised security by saving a few dollars. We recommended to include the required security in AWS. We have a very well-defined process of project execution and have deployed several other projects on AWS.

BACKGROUND

Please describe your company and your position there.

I am the CEO of PX Kids Interactive, Inc., a mobile gaming company. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Yudiz Solutions Pvt. Ltd.?

I hired Yudiz Solutions to build a mobile app based on a game that I had created. 

What were your goals for this project?

Our goal was to produce a Christian game, called Expulsar, that is both engaging and practical, and geared for kids and their families. 

SOLUTION

How did you select this vendor?

I researched a variety of different game designers and selected Yudiz Solutions because of their team approach and affordability. 

Describe the project and the services they provided in detail.

The team began the project by reviewing my game plan and listing out my specifications. They created a design based on this information and produced artwork and other elements as needed. They built the game from scratch, and it is now available for download. The team created a corresponding website as well. 

What was the team composition?

The team had three key people assigned to our account. There was a programmer, an artist, and a project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The game has reached users, mostly kids, in 21 different countries. I believe that, with time and financial support, this game can become a best seller. 

How was project management arranged and how effective was it?

In the beginning, we worked together to lay out a timeline and set various milestones. We also communicated regularly through Skype and Basecamp to make sure targets were being met, and we adjusted as needed. I found it very easy to collaborate with their team. 

What did you find most impressive about this company?

They were excellent. The game the team created fit my vision perfectly, and they stayed under budget. I was blown away by the talent of their developers. 

BACKGROUND

Introduce your business and what you do there.

I am the founder of a digital production studio. We develop websites, mobile applications, VR applications, and the like. I also serve as a developer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yudiz Solutions?

A client had engaged us to build an educational website, but a majority of the content was 3D stylized animations, which is not a part of our in-house skill set. We’re mostly a development studio. We don’t have the personnel to do 3D animations or modeling. We contracted with Yudiz Solutions because they have the team necessary for this project.

SOLUTION

What was the scope of their involvement?

The website is structured to include 35 educational units devoted to different subjects. Each unit has a collection of 30 questions, and each question is an animated film. Across 35 units, that equals 1,050 videos. We worked with an artist to build storyboards, and our client provided scripts. Yudiz Solutions wasn’t necessarily asked to be creative—only to assemble the 3D environments to reflect the storyboards as closely as possible. Yudiz Solutions used Unity to coordinate all 3D assets.

What is the team composition?

We’ve worked with two animators.

How did you come to work with Yudiz Solutions?

I've known a few members of their team from past projects at a different company. They are a game development studio, so their skill set includes Unity. Yudiz Solutions also offered a more competitive price than companies find based in Europe.

How much have you invested with them?

We’ve spent $40,000 so far.

What is the status of this engagement?

Our engagement began in March 2018 and is currently paused, but it is quite likely to resume.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Yudiz Solutions completed four of the 35 units. The client approved each unit after some minor tweaks. They successfully delivered those four units on time.

How did Yudiz Solutions perform from a project management standpoint?

We sourced the animators from their side but not necessarily a project manager. Our team handles much of those tasks. Still, Yudiz Solutions understands the project, and they are committed to it. In that sense, their project management is sufficient. We use Slack for day-to-day communication. There is a time zone difference between us in Poland and them in India, but they are nevertheless responsive and available.

What did you find most impressive about them?

I wouldn’t call them exceptional in any one area. They offer the ideal combination of good quality, good speed, and reasonable pricing, and that is why they are a worthwhile partner for us.

Are there any areas they could improve?

We pressed them to be more responsive at the start of our engagement, and they have since addressed that request and made the appropriate changes. Our feedback is always well-received and considered.

Do you have any advice for potential customers?

As with any partner, being communicative and offering regular feedback will always be helpful.

BACKGROUND

Introduce your business and what you do there.

I’m the director of ClearCommon Ltd. We’re building a mobile application that allows property owners to easily manage a homeowners association (HOA) through a central platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yudiz Solutions Pvt. Ltd.?

I brainstormed this app to address my frustrations with homeowners associations (HOAs) as a property owner myself. We wanted an app that centralizes transactions, allows members and administrators to set up virtual meetings in-app, and make HOAs a more convenient and transparent experience in general. We engaged Yudiz Solutions Pvt. Ltd. to build this solution as native apps for iOS and Android.

SOLUTION

What was the scope of their involvement?

Yudiz Solutions Pvt. Ltd. has handled the entire life cycle of the app development project. They created UI/UX designs, built wireframes, and developed the app in AppCode Swift for iOS and Android Studio for Android. Throughout the process, they’ve suggested better solutions to tackle the challenges we were facing. We often went with their ideas, but they always left the final decision up to us. For the payments system, for example, we planned on dealing with bank accounts directly at first. Yudiz Solutions Pvt. Ltd. advised against that approach and recommended us companies to work with instead. For the chat function, the team showed us chat systems that they had built in prior apps, and we chose the one we liked best. Instead of rebuilding it from scratch, they integrated a copy of that system into our app.

What is the team composition?

We coordinate with five people: an Android developer, an iOS developer, a designer, and two account managers. I believe that they have a larger team behind the scenes.

How did you come to work with Yudiz Solutions Pvt. Ltd.?

After brainstorming this app, I started searching for a developer that could bring it to life. One of my partners had developed an app that caught my eye, so I asked for his developer. He connected to Yudiz Solutions Pvt. Ltd. Their team impressed me with their professionalism and in-depth knowledge.

How much have you invested with them?

We’ve spent over $28,000 so far.

What is the status of this engagement?

We started working together in April 2018, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has yet to launch, but Yudiz Solutions Pvt. Ltd.’s progress has exceeded our expectations so far. Their work has made the collaboration effortless and pleasant.

How did Yudiz Solutions Pvt. Ltd. perform from a project management standpoint?

Working with Yudiz Solutions Pvt. Ltd. is like a breath of fresh air. The team demonstrates professionalism and excellent communication at every turn. We keep in touch with their team through Basecamp, and we’ve never felt the need for extra oversight. They know what they are doing, and they’ve dedicated themselves to this project like it’s their own idea.

What did you find most impressive about them?

They produce high-quality work at an incredible speed. Once we gave them our requirements and initial payment, they delivered top-notch wireframes within three or four days. After they received our approval and adjustments on those wireframes, the team supplied the designs just a few days later. It was astonishing.

Are there any areas they could improve?

No, we’re highly satisfied with their work.

Any advice for potential customers?

Yudiz Solutions Pvt. Ltd. is the best app development company you can find. The team outperforms their competition in quality, price, and speed. I cannot recommend them highly enough.

BACKGROUND

Introduce your business and what you do there.

I am the principal operator of a small branding, advertising, and marketing communications company. Our B2B clientele is mostly based in Australia, but some are overseas. All of them tend to have urgent needs for me to solve immediately. We mostly use contractors and don't have a full-time staff, which is becoming a trend in our industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yudiz Solutions Pvt. Ltd.?

I needed resources to handle my clients' web development needs and reached out to Yudiz Solutions out of sheer desperation. At the time, I'd been working with a local developer, but he got a senior position at a multinational company. He encouraged me to look for different agencies, so I found Yudiz Solutions.

SOLUTION

What was the scope of their involvement?

I primarily use Yudiz Solutions for web development, which constitutes about 95% of their work. Most projects are extremely time sensitive. I give them the designs, graphics, and wireframes and describe how a product should function. They understand the requirements, my clients' needs, and the limitations I'm facing.

At times, they’ve incorporated design and UX. They’ve even sped up websites by fixing other people's mistakes. They usually use WordPress, which is compatible with their workflow and fits their PHP protocol preferences. The technology they use includes custom JavaScript, Ajax, and standard stock HTML and CSS pages.

Recently, Yudiz Solutions built a complex e-commerce site for medical cannabis. Lacking a technical background, the client wanted an easy two-step approval process to give or deny users access to the website. Beforehand, users had to fill out a long form for the client to manually audit. Yudiz Solutions built an automated solution. As the basis of a brand, it had specific requirements for administration, approval, automation, and security. With the press of a button, it sends approved recipients an email with login credentials to welcome them to the system.

After prioritizing features with the client, they broke the job into two stages and finished within a short turnaround of three weeks. Rolling out critical features first optimized the developers' time to meet the deadlines. The full framework expanded the e-commerce site to over 60 pages, not including individual product pages. The launch is on the horizon, but the client wants to let the dust settle first. After plugging in the external automation, they will add features to expand the functionality.

What is the team composition? 

I mostly work with our primary account manager. Depending on availability, one of two team leads manages the 8–9 developers. Rather than a 24/7 operation, they're a team of fairly young adults with normal lives. 

How did you come to work with Yudiz Solutions Pvt. Ltd.?

The account manager I worked with sent me an outreach email, and it just so happened that I had a job to staff. I had looked on Upwork and asked around for recommendations, but kept hitting a wall in my search. They expressed their services in a genuine way that caught my eye. It didn't feel like a hard sell. I don't regret contacting them. 

How much have you invested with them?

We've spent around $30,000–$40,000 so far. 

What is the status of this engagement?

I started working with them at the beginning of July 2016. We've had an ongoing engagement for over two years. I have a new project for them almost on a weekly basis. They're a good supplier, so I rarely give them small projects anymore. Instead, I assign them significant ones.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Yudiz Solutions offers us significant value. I've had a linear increase in requests for digital work from new clients since they came along. When I look at their code, I can tell it's streamlined. They're up to date on the hardware requirements and configurations. My only real metric is client satisfaction, which they deliver every time. I haven't had angry phone calls, failed projects, upset account managers, or speed bumps since we started working together. 

Yudiz Solutions' communication and capabilities are their two strongest suits. They have a good sense of the limitations that we face. Knowing how to deal with difficult clients helps them communicate appropriately. We didn't experience any cultural differences that posed problems. They had a high level of recognition at the accounts level. Even the design reflects their clear perception of the desired UX. 

How did Yudiz Solutions Pvt. Ltd. perform from a project management standpoint?

About 90 percent of the time it's been brilliant. They adapt to my quirks and get the job done. The developers usually work 10 hours daily, but sometimes I'll have them work half a day. Communication is right on, which is generally the biggest problem with offshore agencies. Unlike teams who just nod and say yes, they take care to ensure they actually understand me. As my go-to touchstone, my account manager is the first person I speak to about any problem. They pull in other people as needed for conferences. 

The project managers stay organized and on top of the project. When I had an issue with one of the managers during the second half of the project, they found a replacement within 15 minutes. They flag any problems early on so I can cover for myself to the client or get the deadline extended. When a resource needs time off, they notify me in advance. Similarly, I tell them as soon as possible when I won't be available.

What did you find most impressive about them?

I really appreciate their capacity to put up with my stringent requirements. I'm sure I'm not the easiest person to work with, especially under pressure. Even when I feel on edge, they're always good at calming me down. Knowing they will deliver alleviates my stress, which is a significant positive factor. 

Yudiz Solutions handles both people and projects very well. They understand my need to leverage the value they bring to the table while dealing with client problems. The team knows the difference between compression and server-side issues. When they've done as much as they can, they give me recommendations on how to move forward. 

Are there any areas they could improve?

I'd like them to provide a broader set of design services, but I’m not sure that’s a valid request. I understand that their primary focus is app development, which I haven't used them for at all. Many of the products they build end up in the top 10 in the App Store.

Do you have any advice for potential customers?

Be upfront, straightforward, and tell them as much as you can. Yudiz Solutions has a robust in-house management team, so don't try to manage them from your end. Tell them what you need, and they'll do a great job.

BACKGROUND

Introduce your business and what you do there.

I’m the director of SmartPhone Biz Apps Solutions Ltd. We work in the AI space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yudiz Solutions?

We needed development assistance.

SOLUTION

What was the scope of their involvement?

We’re developing a virtual shopping assistant for the enterprise industry using NodeJS. With chatbot technology, the system supports users in many areas. For example, one feature facilitates HR or pay slip requests. Additional functions include a notification system and other AI capabilities.

Yudiz Solutions is also creating all of our marketing materials, including infographics, and a WordPress website. They built the platform’s backend using PHP.

What is the team composition?

I’m in contact with one representative, but there’s a background team of three or four additional resources.

How did you come to work with Yudiz Solutions?

I found them four years ago via a freelance portal when working on an app development project. At that time, I chose to work with them after reviewing their portfolio of past work. Based on that experience, I thought they’d be a good fit for this project as well.

How much have you invested with them?

We paid £8,000 (approximately $10,445 USD) for their services.

What is the status of this engagement?

We started this project in March 2018, and the work is ongoing. I estimate we’re about 80% of the way there.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We appreciate the quality of their work. It’s very well-received, which is why we continue to work with their team.

How did Yudiz Solutions perform from a project management standpoint?

Project management is one of their key strengths. With a dedicated team, they always deliver on time and within budget. I’m not sure what technology they use on their end, but we track and test the project internally and share the results with their team.

What did you find most impressive about them?

Because they communicate efficiently, we’ve never had to chase down a response. If a request is impossible, they let us know immediately. Overall, the team is knowledgeable, professional, and transparent.

Are there any areas they could improve?

I’d like for them to learn a bit more about new machine learning and AI technologies so I can give them more work in that area. They’ll have to add resources in the future.

Any advice for potential customers?

I highly recommend them. It’s been a long journey for both our of our companies, and I’m happy with the results of our partnership.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of one of the most popular parenting portals in Romania; we're also one of the biggest online parenting communities in Europe. My IT background allows me to engage with our partners on both a functional and technical level.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Yudiz Solutions?

We wanted to develop a mobile app for our members, current and prospective parents, and pregnant women. To avoid complexity and confusion, we built separate pregnancy and motherhood apps for both iOS and Android.

What were your goals for this project?

We wanted to create a user-friendly mobile app and integrate it with our online portal. It needed to give members and visitors a good native mobile experience. We needed our partner to deliver on time and within budget.

SOLUTION

How did you select this vendor?

After two failures with other companies, we decided to hire Yudiz Solutions. We found them on freelancer.com, where they had good reviews. We were happy with their offer, their company profile, and the projects and case studies they shared.

Describe the project in detail.

Once we selected Yudiz Solutions, we had a few meetings to get to know the team and describe our apps' functionality. I expected them to handle the project management because we wanted to spend more time developing the functional requirements. I shared my concern with Yudiz Solutions, and they quickly provided a project manager.

We wanted to deliver Android first, then focus on iOS. This was a great decision because we brought the Android version to market faster, learned from the launch, and avoided some mistakes in the iOS version. However, all the functionality changes and bugs were directly applied to the iOS version as well. The last part of the development was iterative.

What was the team composition?

We dealt with a project manager who had a strong technical background, a senior developer and architect, and a UX designer who built the wireframes. We mostly talked with two developers. We were fortunate enough to work with an experienced project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

You can find our apps on Google Play and in the Apple Store.

How effective was the workflow between your team and theirs?

I would rate the workflow 7 out of 10, but we were often the bottleneck because of our small technical team. Our server development is outsourced to a company in Vietnam, and our ISP is in Romania. Coordinating all these teams, especially during deployment to our production servers, was challenging, but Yudiz Solutions was always happy to help. 

We used an agile, parallel structure 70% of the time. In the beginning, Yudiz Solutions didn't have a well-defined methodology, but we followed a less formal version of the Scrum best practices.

What did you find most impressive about this company?

I was impressed by their expertise, their number of developers, and their good communication.

Are there any areas for improvement?

They could improve the maturity of their software development lifecycle. I suggest that they apply a consistent, standard methodology. I was fine with an extreme approach, but a structured process may be more comfortable for others. 

BACKGROUND

Introduce your business and what you do there.

I'm the president of BNB Butler, which establishes Airbnb locations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yudiz Solutions?

I was working with a designer to create a simple PDF house guide and manual to keep inside each Airbnb house. The problem with a printed piece is that we’d have to redo it each time it needed to be edited. The designer suggested we do a mobile application.

SOLUTION

What was the scope of their involvement?

Yudiz Solutions is developing an iOS app that will be installed on an iPad inside each property. The app features basic information about the house. It also includes an introduction, a city guide, and a house manual. There will videos within the app as well. One of the key requirements is that it needs to be usable over multiple locations. If multiple properties are occupied at the same time, the app must be able to be installed on an iPad in each location. Also, if a guest needed to access another property, they can do that with the app.

What is the team composition?

I work directly with two people, but most communication goes through our project manager.

How did you come to work with Yudiz Solutions?

My designer had worked with Yudiz in the past and recommended them for this project. I talked to them, and liked that they were able to answer all of my questions. The quote they sent back was very detailed, which wasn’t the case with other firms.

How much have you invested with them?

I spent $2,400.

What is the status of this engagement?

We started in July 2018 and work is pretty much completed. There's a few more steps that have to do before testing, but it’s pretty close to done.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It's too early to talk about results or impact. Everything looks good, so I'm satisfied.

How did Yudiz Solutions perform from a project management standpoint?

Their team is very good. The project lead always takes the time to answer my questions. They’re responsive, even with the time difference. They’re flexible, so we were able to work in the mornings and then get a reply back. It’s been pretty seamless. They use Basecamp and InVision, and we usually communicate through Skype.

What did you find most impressive about them?

I've dealt with a lot of programmers, and Yudiz Solutions is the best I've ever worked with. Their attention to detail and ability is impressive. With other firms, I was finding issues and pointing them out to the programmers. Yudiz Solutions knew what they were doing. They also do a good job of explaining that they’re doing X because of Y reason.

Are there any areas they could improve?

In a perfect world, they'd be in my same time zone.

Any advice for potential customers?

Do the research and check out other applications they've built. In my case, it was beneficial to work with a designer who was very familiar with their team.

BACKGROUND

Introduce your business and what you do there.

I’m the admin manager for an international SIM card retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yudiz Solutions?

We were trying to revamp our old website to make it faster.

SOLUTION

What was the scope of their involvement?

They worked in PHP and set the site up on HostGator. On the old site, payment could only be processed through PayPal, but Yudiz installed a new process. They’ve also created two native iOS and Android apps for us.

What is the team composition?

We worked with a group of people in India.

How did you come to work with Yudiz Solutions?

We’d approached several companies, but nobody knew how to fix our site. We were at a Gitex tech conference here in Dubai, looking for a vendor, when we saw Yudiz’s booth. We sent out our scope out to six companies and they were the only ones to come back to us with questions about what they didn’t understand. Everyone else sent their proposals back to us directly with a quotation, and that was it. This showed us that they were paying in attention and told us that they were the right company.

How much have you invested with them?

We spent $50,000.

What is the status of this engagement?

We worked together from January until July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’d get tons of complaints on our old website about payments not going through, but those have been minimized now that the site is more convenient. We went down from five complaints every day to one or two a week. The apps also make it easier for customers to reload their cards.

How did Yudiz Solutions perform from a project management standpoint?

If it's a rating, then it's going to be a nine out of 10. They let us know if there would be any unavoidable delays and, if we had any questions, they would answer them within an hour, if it was a workday. Since they’re in India, we communicated with email, Skype, GoToMeeting, and Basecamp. When they were working on designs, they would define all the milestones and expected tasks so that we would know what would be done, and at what time. 

What did you find most impressive about them?

They handled the project professionally and worked promptly.

Are there any areas they could improve?

We’re very satisfied, so I can’t think of anything.

Any advice for potential customers?

Some clients might be annoyed by their questions in the first part of the project if they’re looking for Yudiz to figure it all out. If you’re clear about what you want at the first stage and open with the details, then everything will go smoothly. Any unexpected delays or hiccups you have will be minimal at worst.

BACKGROUND

Introduce your business and what you do there.

I’m the technical lead for a mobile application development company. We deal predominantly with Windows, Android, and iOS apps.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yudiz Solutions?

One of our clients had a mobile app that digitizes the process for signing people into buildings. We hired Yudiz Solutions to make the solution more user-friendly from a business perspective. The software needed to have a range of functions that addressed customer needs, as well as health and safety.

SOLUTION

What was the scope of their involvement?

The native app stores users’ names, car registration, and who they're meeting in the building. Yudiz Solutions made these fields customizable to accommodate each company’s needs. They also built an import feature that transfers data from a secure digital card or Dropbox.

The project is complete and we are now looking at other things including automation apps, VR, and augmented reality. Those projects are currently in R& D. We take the clients’ ideas and pass them on to Yudiz Solutions. The team is also examining the possibilities for future backend development, Salesforce, and CRM systems projects.

What is the team composition?

So this was an application for one platform so we worked with three people project manager a designer and a developer.

How did you come to work with Yudiz Solutions?

We were working with another vendor but wanted to change to an agency that had more relevant experience at a slightly higher level. We put out an application and they completed it successfully. During the consideration process, we decided to challenge them with a small project that wasn’t time directive. The project was a low-pressure item in our business portfolio that would present challenges down the line. We wanted to examine their output and performance from a project management standpoint. The team built a UI, translated a series of instructions, and coded efficiently. The team had good English, technical, and problem-solving skills; they also understood the guidelines and could anticipate issues.

How much have you invested with them?

We’ve spent about $8,000.

What is the status of this engagement?

We started working together in 2017 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have metrics yet because we’re in the first stage—the build—and the second stage is the implementation. We hope to have metrics in six months based on the app’s usability and flexibility. Overall, the project doesn’t demand a significant amount of input from end-users, but it’s still very interesting.

How did Yudiz Solutions perform from a project management standpoint?

They handled technical challenges well, and using one piece of hardware, made the solution compatible with 400 different Android devices and tablets. We don’t use project management tools because we’ve developed our own tracking system that’s proven quite successful. While work the project is easy to manage, we do use video because the visuals let us diagnose problems more quickly than via written documentation.

What did you find most impressive about them?

There’s an underlying element of patience in the relationship where they understand that the project needs to be completed. The team understands our needs and is communicative at all levels. The team also comprehends project specifications and instructions in non-linear workflows. No matter the hardware, if something’s wrong, Yudiz Solutions fixes the problem without issue.

Are there any areas they could improve?

Not particularly because the project is still in early days. We are looking into onboarding an editor, which would allow us to edit aerial view shots of buildings. Where companies overpromise or fail to deliver on the technical aspects, Yudiz Solutions is capable and has high technical knowledge. That expertise makes me confident that hiring an editor makes sense.

Any advice for potential customers?

Give them a small project at the start to see how the team responds to questions. Be patient and give them time because projects with looser time constraints yield more insight into a company’s work and culture. The longer timeline also allows the team to work at a high level early on in the relationship. By rushing the time frame, the client may get disappointing results. Communication is also key.