Can you share any information that demonstrates the impact that this project has had on your business?
Our client has experienced a significant reduction in the time needed for door inspections and the subsequent paperwork required for each reporting authority. Doors are inspected annually, so the real returns will come next year when doors are reinspected, and the technician won’t need to enter door specifications and information a second time.
How was project management arranged and how effective was it?
We paired our project manager with YSBM Group's project manager to ensure seamless communications and fast responses. This has proven an effective model for us to deliver quality products to our clients.
What did you find most impressive about this company?
They possess both an innate ability to understand complicated requirements and a willingness to ask additional questions whenever needed.
Are there any areas for improvement?
As with all projects, there is always room for improvement. We approach each project as a team effort and get better with every successful launch. Both of our teams work together, striving to improve communication, project definition, and requirements gathering.
The custom solution has already dramatically reduced inspection and processing times, with high future performance returns expected for the next period. Integrating seamlessly into internal operations, YSBM was proactive in clarifying and comprehending complex requirements.