Your Retail Coach

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a retail e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Your Retail Coach?

We needed consultation and branding services for our e-commerce website development because we wanted to scale our business.

SOLUTION

What was the scope of their involvement?

For the past four years, we’ve done about three consulting projects with Your Retail Coach. Typically, every year when we’re trying to grow and are facing new challenges, we involve them.

Your Retail Coach has been an acting consultant to us for all the systems and processes of our brand. They helped us build the organizational structure, systems, and processes for all of our departments. They’ve done a few training programs when we hired new people, and they’ve also taken reviews after our projects are completed to make sure what we’ve implemented together is on the right track.

We did all of the communication and brand positioning projects with them to set up the foundation for our brand. We built a team by finding the right talent and having an organizational structure.

Your Retail Coach helped us make sure we find the right partners and that they’re sticking to the system. We did a lot of work with our branding and brand positioning by making sure we have the right team and the correct partners to build the website and manage our customer service. They’ve also helped us with the UI/UX for our customers, the CRM, and we’ve also involved them with warehousing.

Your Retail Coach is the team who gave us suggestions and helped us make decisions. The project we did more recently with them was to develop certain standards for our brand. Currently, we make a lot of suggestions jointly. They’ve known our company and brand from inception, so it makes it a lot easier to have their perspective, which helps us make a collaborative decision.

When it comes to e-commerce, they helped with our inventory management and backend coding. They’ve also advised us of which marketplaces to partner with and helped us understand the business model of each marketplace, pricing, margins, upfront costs, customer experience, and our CRM. 

The partnership is all part and parcel of how to digitally be more efficient in e-commerce and the kind of platforms we need to use to build out a website. They showed us what was trending and what the future of e-commerce is.

How did you come to work with Your Retail Coach?

When e-commerce wasn’t something mature, they had huge experience in offline retail. That experience and knowledge was very positive. I could easily see those experiences were being communicated and applied to the e-commerce business. E-commerce is relatively new but they have experience with it. We chose them because of their integrity, competency, and experience.

How much have you invested with them?

We’ve invested $30,000.

What is the status of this engagement?

We started working together in August 2018, and we continue to use their services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We crossed $1 million revenue this year. We’re a growing e-commerce retail brand in India. Once we’ve finished a project with them, we have a review mechanism with them 3–6 months after the project ends. If there are small changes needed, they’ve responded and made alterations at that time.

When they’re developing something, they are with you when the project goes live. Once we’ve done a project with them, we typically are in touch with each other for 1–2 months to make sure whatever is implemented has gone correctly. Our experience has been good.

How did Your Retail Coach perform from a project management standpoint?

They’re very efficient and flexible with time management and deliver what they commit to. I really respect the founder for the commitment he has to time. They’re very particular about time and that helps make things more professional. We’ve implemented Asana and we communicate mostly through virtual calls.

What did you find most impressive about them?

They’re a team with great integrity. They have a very honest approach to the reality of the business. When something isn’t good for us, they’re very honest and I have immense trust in them.

Are there any areas they could improve?

No, my experience has been quite good. I’ve always found value in what they deliver.

Do you have any advice for potential customers?

If you want successful projects, you need to trust them and build that trust. If anyone is at the start of their journey, it helps to start working with Your Retail Coach because they get to know the nuances of the business, and it helps you connect and do more projects with them. The best time to have Your Retail Coach with you is when you’re starting.

BACKGROUND

Please describe your company and your position there.

I am a Director at Abhi Impact Logistics, we provide services in supply chain and logistics domain.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Your Retail Coach?

We hired Your Retail Coach for designing of SOPs for warehouse operations.

SOLUTION

How did you select this firm and what were the deciding factors?

Their work competency, credibility and value they could bring on table at an economical cost.

Describe the project in detail and walk through their service package.

Identifying the right SOPs for warehouse operations - right from Receipt, Storage, Picking, Packing, Documentation, Dispatches considering various elements involved in warehousing operations. Model of operations could be Pack in Pack out, Box in Piece out, Piece in Box out. Their team gave a exhaustive report and analysis and designed SOPS for our warehousing team

How many resources from the vendor's team worked with you, and what were their positions?

team of 3 - Senior Associates, manager and partners.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We have been able to standardise our operating procedures at all locations thereby giving us more confidence in scaling our operations.

How effective was the workflow between your team and theirs?

It was quite efficient, considering our timelines were easily identified and they provided good clarity.

What did you find most impressive or unique about this company?

Their knew their job well, their deliverables along with timelines and value proposition is worth recommending.

Are there any areas for improvement or something they could have done differently?

They could certainly grow in size to gain more bandwidth to handle more projects.