What evidence can you share that demonstrates the impact of the engagement?
The app is free and supplementary to our products. It wasn’t working when they started, but they fixed it. They also solved the many problems that came along when Android devices updated, such as the security on the Bluetooth stack which came from Android 6 updating to Android 7. This pretty much broke our app on all mobile devices. They warned us beforehand when changes were coming and said that they were willing to look into it and go beyond the normal maintenance contract, which has been very helpful.
Overall, YND has taken full responsibility for the app and our metrics are now much better. Whenever something’s not working, I don’t have to explain it to them; they’ll actually apologize for not noticing it on their own. They’ve done a really good job.
How did YND perform from a project management standpoint?
They manage their own sprints and software lifecycle, but they include me in the whole process, keeping me up-to-date on things. Project management, planning, and internal structuring are all done by YND.
All project management is done in Germany, and it’s all very accurate and well planned ahead. There’s a bit of a communication gap between the office in Berlin and the office in Poland, which handles the development, but it doesn’t affect us. Deadlines aren’t always completed as planned, but they’re always transparent and deliver great quality. I know ahead of time if they aren’t going to make it thanks to their quick feedback.
Phone calls are their preferred way of communication, but since I like email, they’ve adjusted to my preferences.
What did you find most impressive about them?
They do everything from project management to hardware development, which makes them completely reliable. Out of the many mobile development companies I’ve worked with, they are certainly the most experienced developers. There’s so much internal knowledge at their disposal. Their staff includes specialists and architects, and their senior staff is as sharp as they come.
Are there any areas they could improve?
The communication issue can be slightly frustrating when things get lost in the forwarding process. We now have a communication triangle where I can contact the developers in Poland directly just to make sure this doesn’t happen. It would be nicer to get everything physically from one person that keeps you updated all the time, though.
Furthermore, if it was my company, I’d try to advertise myself a bit more. I know they’re great, but none of my fellow CTOs here in Munich have heard of them. They’re actually surprised when I tell them they’re really good and that they have big clients.
Do you have any advice for potential customers?
My advice is to trust them. I came to them with burnt fingers from the last agency, so I tried to micromanage, control them way too much, and be restrictive on what they can and should do. YND knows their stuff, probably better than anyone does when it comes to mobile development.