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Software based on human relations

4.5
5 reviews

yameo B.V. helps businesses globally to utilise branded, secure, integrated and customised innovative software communication solutions like Real-Time Video Conversation, Mobile Apps and Web Apps.

- You want to improve your client relations, communication and service channels.
- You desire an innovative one platform communication system.
- You need to extend your software team capacity
- You wish to decrease costs and maximise outcome.
- You require someone who takes care of your old software, by extending its lifespan and decreasing ownership costs.

At yameo B.V. we are IT experts who are dedicated to building great software inspired by human relations.

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$50,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2005
Show all +
Utrecht, Netherlands
headquarters
other locations

Portfolio

Key clients: 

Raiffeisen Bank, Bosch und Siemens Hausgeräte, World Vision International, Vidyo, DEKRA, National Health Insurance Authority, Gino BV, IAK Verzekeringen BV

Reviews

4.5
5 reviews
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Web & Android Video Streaming App for Home Appliance Firm

"They were helpful, motivated, and excited."

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4.5

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
Mar. 2017 - Feb. 2018
Project summary: 

Yameo built MVP versions of Android and web apps that allowed users to stream cooking videos. The apps were built using Java and integrated with a streaming plugin. 

The Reviewer
 
10,000+ Employees
 
Munich, Germany
Innovation Manager, BSH Hausgeräte GmbH
 
Verified
The Review
Feedback summary: 

The MVP successfully realized the initial vision, performed exactly as expected, and helped secure funding for a full beta version. By operating efficiently and proactively addressing problems, Yameo met every deadline. The team established a smooth and supportive workflow for everyone. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an innovation manager at BSH, a household appliance company. We have different global brands, like Bosch and Gaggenau, as well as local brands all over the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yameo?

We were building a mobile video streaming app that brought people together to cook. Our innovation process has phases. One of the last phases involves building a minimum viable product (MVP) and testing it on the market.

This pilot phase ensures that the business model and mechanics work and that our concept doesn't run into any technical roadblocks. To execute this phase, I needed help from a development company.
 

SOLUTION

What was the scope of their involvement?

They developed our Android and web app using the microservice architecture on the backend. They used Java technologies and connected the app to a video plugin, Vidyo. Since we developed this concept, we already had wireframes and user stories. We created an issue in our systems for each functionality.

We met with Yameo, in the beginning, to talk about our general concept, our goals, the purpose of the pilot phase, and our overall thoughts. That helped get everything going. 

What is the team composition?

I had two or three main points of contact: a project lead, a development lead, and the head of the company. I didn't often contact their developers directly. It was helpful to have single points of contact.

How did you come to work with Yameo?

We listed 10 potential providers, then examined their portfolios and skills. Our main requirement was that the company had experience with multi-platform and video streaming apps. Some other criteria were their experience with MVPs, their collaboration with innovative companies in the early phases of a prototype, and their ability to work with initially unclear requirements. 

We needed a partner that could resolve issues with us during the process. They also needed experience in agile methodology and online payment integration. We talked with three or four of the companies that met these criteria, and Yameo was the most open and communicative. Our project team could imagine working with them.

How much have you invested with them?

We have spent $200,000.

What is the status of this engagement?

We worked together from March 2017 until February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project moved out of the innovation department and became a real product. We received funding for the next phase, which involved putting a real beta version on the market. 

That's a measure of success, and is mainly due to the MVP that Yameo developed. The MVP did everything it was supposed to do. The prototype worked and delivered the user testing results we wanted. 

We kept most of our development deadlines, which is hard in innovation. Their proactive work made that possible. 

How did Yameo perform from a project management standpoint?

Jira was our main tool for issues and requirements management. We had regular Skype conferences, but used email for confirmation of budgets and other official business. 

After creating the first version of the app with some functionalities, we immediately put it to the test by asking a professional chef to use it. The requirements changed somewhat. That put a lot of stress on the project managers, who had to evaluate the current effort in relation to the altered requirements.

However, Yameo was quite easygoing. If any issues arose, or if they had budget or timeline problems, they always communicated them. We solved a lot of issues through professional communication.

Before we started implementing a new functionality or element, we had a workshop. I usually went to their place, where we sat together and talked. They created a supportive, communicative atmosphere.

What did you find most impressive about them?

They were helpful, motivated, and excited. When we had issues with our user interface designer and the wireframes for the screens weren't ready in time, they didn’t stop working. They informed us very professionally about the risk to our deadlines, and we talked out a solution. We recognized this strength when we first talked to them. It was fun working with them, and we’re still in contact about a lot of things.

Do you have any advice for potential customers?

If you stay in constant contact with them, the process will work well. They’re communicative and enjoy talking about the content and functionality. Have a teleconference at least once a week to make sure that you and Yameo share a common goal.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Video Communication Software Dev for Automation Solutions Firm

“[T]hey always deliver on what they promise, and it is always for good money.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2012 - Ongoing
Project summary: 

Yameo developed video communication software, building a solution rolled out in four countries. The encrypted program has functionalities such as geolocation, document sharing, and back office integration.

The Reviewer
 
10,000+ Employees
 
Stuttgart, Germany
Reginald Vogelzang
Innovation Manager, DEKRA
 
Verified
The Review
Feedback summary: 

The video software has handled over 10,000 claims thus far and meets the required need well. Further development work built further iterations with additional functionalities and was made easier by the effective deployment of Scrum methodologies and their innovative ideas and approach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the innovation manager of DEKRA.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yameo?

We were searching for a solution and a new idea of what loss adjusting in the future should look like. We had the idea of remote loss adjusting via video.

SOLUTION

What was the scope of their involvement?

We told them that we wanted to have a video component for our i2i solution, but not a video in itself since video is a commodity. We normally have a one-time encounter with the customer who has a claim, and as we work for banking and insurance companies, we had a few demands.

It had to be a secured and encrypted possibility program. We also wanted it to be easy to use with non-complicated software downloads and password settings because we are never sure if clients want to download software, especially for a one-time encounter. We wanted people to receive an SMS or email that they could click on. We also wanted to be able to customize the solution so that we could have really specific functionalities such as GeoPosition, two-way document sharing, as well as integration to our back office and those types of things. After choosing a high-quality video module, we built the entire thing and they built in all the functionalities.

Back in 2012, it was specifically built in an architecture that suited the Dutch market for a certain budget, and in order to make it available globally with different demands and needs, we are now working on trying to rebuild the program in another architectural way that makes it suitable for different purposes in different countries.

What is the team composition?

In the beginning, we had contact with Jacek Salek [Director, Yameo], who discussed everything with us. He would take care of all the requirement management, discussion, and other things. We were also in close contact with their team in Poland. I have been to Poland several times to see the progress they made, testing, and for discussions.

How did you come to work with Yameo?

Our IT manager had done some projects with Yameo with his former company. When he came to our company, he suggested them as a company that could do it quickly and for a reasonable price. Initially, we had done small projects and were quite happy with them. Everything worked, it wasn’t that expensive, they were able to handle things quickly, and they could come by anytime as their office was based in the same place as us at the time. It was convenient and easy.

We didn’t want to work with the big traditional IT companies that have long waiting times. Yameo came and listened to us and made the proposition. It was more based on trust and wanting to do something nice together rather than a formal company interaction.

How much have you invested in them?

We have spent around 1 million euros ($1,223,000 USD).

What is the status of this engagement?

We began working with them in 2012 on this project, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They now do the contact for i2i in DEKRA France, Hungary, Germany, Belgium, and there is interest from a lot of other DEKRA countries. Over 10,000 claims are being handled now via this video tool. They have also made a white label version of i2i which is also successful in other fields in Germany for banking and insurance companies and has been quite a success.

How did Yameo perform from a project management standpoint?

At that time, it was kind of in a Scrum methodology. Once they produced something, we were able to see it and test it and roll it out further. For example, we started with the basic version, and then decided to add other functionalities, and went from there. We were in contact on a weekly basis, primarily through live meetings, email, phone. We used Skype most of the time with their team in Poland.

What did you find most impressive about them?

For me, what makes them unique is that they are not your typical software company. They work with a really motivated and dedicated team. It is easy to make appointments, and they really understand the business needs. They’re able to translate business ideas into software solutions in a not-so-typical IT way. We work with IT companies a lot, and many of those big IT and software companies promise everything and it ends up being a disaster in the end. I have never had that experience with Yameo as they always deliver on what they promise, and it is always for good money.

Are there any areas they could improve?

As we’re based in different countries, occasionally there were times that there were misunderstandings due to language, but those were minor things. It would make life easier if they had a team of developers in the Netherlands.

Do you have any advice for potential customers?

Think beyond what you want as a software solution because they have a lot of experience in other fields such as healthcare, insurance and business ideas. Tell them the entire story of what you want so that they can think it through. The solution you have in mind might not always be the perfect solution in the end. They have a lot of innovative thinkers within their team. Let them think with you about how it could be improved because then you will really get the best value for money.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always kept to their deadlines. If there were times things were not ready, most of the time it was not their fault.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I was always very satisfied.
  • 5.0 NPS
    Willing to refer

Outsourced Software Dev for Youth Healthcare Technology Firm

“I was impressed with their open and honest attitude towards collaboration.”

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4.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - Ongoing
Project summary: 

Yameo works on outsourced software development for a healthcare tech firm, further developing their online platform. Assimilated into the in-house team, their Java developers work widely across the project.

The Reviewer
 
51-200 Employees
 
Netherlands
Business Development Manager, Youth Healthcare Technology Firm
 
Verified
The Review
Feedback summary: 

The ongoing project grew in scope over its course as their developers proved their technical knowledge and skill. After some initial communication issues that were quickly resolved, the team was able to rapidly onboard and begin their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We provide of support and services surrounding youth healthcare in our country. On that basis, we are continuing the development of our Software-as-a-Service platform. It supports the entire screening process of children between the 0–18 age range. I’m the business development manager of the company, responsible for strategy and service delivery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yameo?

We invited them to join us in the further development of our platform. Normally, we use our own team, but had a couple of major tenders coming our way. There was a resource shortage that served as the initial trigger to get in touch with Yameo. After visiting their team and coming to know them better, we decided to keep them on in a structural form.

SOLUTION

What was the scope of their involvement?

With our initial overflow engagement, we segregated certain parts of new development, on which Yameo worked with a select group of our own people. Over time, they became assimilated as a structural team, allowing us to further our work over a broader field.

What is the team composition?

Structurally, we have four senior Java developers from their team. Aside from them, in the startup phase, they also supported us in terms of communication, planning and so on, aligning those with our company.

How did you come to work with Yameo?

I was familiar with the previous sister of Yameo, Nearshoring Partners. I knew their founder, and had done business with him for years, on behalf of other companies. I am a repeat customer, in this respect.

What is the status of this engagement?

We started working with Yameo in October 2017. We’re halfway through the scope.

RESULTS & FEEDBACK

How did Yameo perform from a project management standpoint?

As a European company, we initially went through a catch-up, getting our requirements translated to English at a level that Yameo could understand enough. They were patient with us during this phase.

We found them to be quick. With the new members we’ve had come in, there was usually a four-to-six-month period that they needed to really study the environment and get up to speed. Yameo had this down in three to four months. They need very short periods for onboarding. 

We use Slack for communication, along with GitHub.

What did you find most impressive about them?

I was impressed with their open and honest attitude towards collaboration. We have developers who have been working with the Java stack for over 20 years. They were impressed with the amount of knowledge that the Yameo people exhibited in the discussions leading up to the actual order.

Are there any areas they could improve?

Judging by the current project, I would say no. Based on previous experiences, I would say yes, but I’ve seen the progress made by Yameo over time. They have a Deming Cycle going and have definitely grown over the years.

We had some static in the startup communication, which made things unclear. People on our end thought that they had explained things enough, given that we’d never outsourced to Yameo before. The concept of outsourcing and the language were new, and we underestimated the impact these would have on our processes. We had been warned by Yameo about this, and I had previous experiences with them, but we still misjudged the situation. Yameo helped us through this, but there was a cost in the start.

Do you have any advice for future clients of theirs?

Be frank.

4.0
Overall Score We’ve had some language issues initially. It wasn’t on Yameo’s end, but it should be mentioned.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There is room for improvement, mainly on our side.
  • 5.0 Cost
    Value / within estimates
    They are at the same cost level as our own company.
  • 5.0 Quality
    Service & deliverables
    We’ve not gotten any comments from end-customers about the deliverables we’ve released.
  • 5.0 NPS
    Willing to refer

Software Development for Health Market Firm

“The way we’ve worked with Yameo has made everything possible.”

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4.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$1,000,000 - $9,999,999
 
2011 - Ongoing
Project summary: 

Yameo developed custom software programs that facilitate the process of making appointments, generating reports, and updating files.

The Reviewer
 
51-200 Employees
 
Gouda, Netherlands
Jeroen van Luijk
Director, Meditel
 
Verified
The Review
Feedback summary: 

Having streamlined a once-manual process, Yameo’s efforts have decreased in-office waiting times and increased referrals via web. They worked closely with staff and kept the end user in mind throughout all stages of development. Their flexibility contributed heavily to the project’s success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a company in Holland called Meditel. We provide preventative medical resources to people taking in life insurance or for employers who want their employees to maintain good health.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yameo?

We needed someone to help with software development.

SOLUTION

What was the scope of their involvement?

Yameo developed the software programs that make appointments, generate reports, and keep files updated. The software was custom-built. The big challenge was to understand the purpose. They had to really understand the business processes that go on with our company in order to develop the proper solutions. The end solution had to be as manageable and flexible as possible.

The programs they used kept the versions properly managed and allowed us to roll back changes. We used a new server for testing purposes. The technical demands on them were pretty simple. We had to rescue our database with PHP programs around it. They used it and it went very well.

What is the team composition?

We had a small but stable team for many years. There were two people and a supervisor involved. It was really good for the continuity of all of our processes. They worked from Poland on our databases in Holland.

How did you come to work with Yameo?

We used to have our own internal software development department. We started looking for people who could take our company’s function in a more fundamental way when we became independent. We knew Yameo’s director from the past because we’d stumbled upon something he’d established in Poland.

How much have you invested with them?

We spend €200,000 per year ($244,942 USD).

What is the status of this engagement?

We started working together in 2011 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve gotten rid of the back office where we used to make reports. We’ve shortened the appointment times for doctors and nurses in the field simply by implementing good software. We went from 15% of clients making appointments through the Internet to nearly all of them coming to us through this method.

Yameo collaborated closely with our team to develop all the programs. There are few companies that have the ability to create a system that makes the appointment easy for the client and creates reports at the same time.

How did Yameo perform from a project management standpoint?

We have a brilliant developer who has done more than an excellent job. However, we also have had a few where more discussion was needed in order to obtain the right solution. Anyone can develop programs that do one specific thing. The brilliant developers create modules you can use for several processes and under varying circumstances.

They’ve helped us a lot by thinking about what the doctors would be putting into and taking away from the computer. Yameo’s director is a bit reluctant to provide suggestions or impose their views. The better developers are more inclined to start a discussion and come back with relevant suggestions.

We communicate and share screens on a weekly basis via Skype. It’s worked quite well. We’ve met in-person 3–4 times throughout the years. We use Mantis as our ticketing system. Our project management isn’t very complex because of the complications that come with other systems. We could be very flexible if needed.

What did you find most impressive about them?

I’ve always been happy with the flexibility. We don’t have sprints or releases that take up certain amounts of time. The way we’ve worked with Yameo has made everything possible. They have some very good people there.

Are there any areas they could improve?

There’s always a slight problem with language in the beginning. They are often reluctant to offer feedback in initial discussions. We tend to be quite blunt, and they’re definitely not. You have to get used to each other.

There could be a bit more effort to speak without being afraid that we’re going to terminate the assignment. It’s crucial because they have good feedback. Something isn’t true just because the client says so. It takes time to develop this kind of relationship.

Do you have any advice for potential customers?

Make contact with the project coordinator to make sure there’s sufficient knowledge spread throughout the team. It makes it hard to continue with a project if only two people know what’s going on and one of them leaves. We’ve had discussions with them. It’s worth giving attention to. Insist on having management support from their side.

4.0
Overall Score It’s not negative. It’s good.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We don’t have very strict projects. We increase the timeline if it’s too tight.
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    We’re quite likely to recommend them.

.NET Development for Mobile Learning Platform

"Yameo is meeting or exceeding my expectations in every way possible."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2017 - Ongoing
Project summary: 

Yameo provides .NET and mobile development to rebuild a software platform on a cloud architecture. The team is re-engineering key components for new features and is upgrading the code.

The Reviewer
 
1-10 Employees
 
Minneapolis, Minnesota
Neal Tillotson
CEO, Filmbook®
 
Verified
The Review
Feedback summary: 

The team established the architecture on a tight schedule, providing clean code. Yameo offers options for management and resources that fit the needs of the project. They have great technical ability, strategic vision, and communication.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the co-founder and CEO of Filmbook®, an innovative mobile learning platform that synchronizes film, text, pictures, and questions to make learning more engaging and more effective.

The Filmbook platform was developed by my previous startup company and had been in production from 2013 to 2016. I conceptualized the platform and oversaw all product teams at that company, including software engineering, curriculum development, creative design and film production. I acquired the Filmbook intellectual property in June 2017 and launched Filmbook, LLC, to bring what had been a proprietary platform to a broader marketplace. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Yameo?

I hired Yameo for .NET and mobile development services. I wanted them to take an existing software platform that had been dormant for over a year and rebuild it in a new cloud architecture. We wanted to prepare the product for a re-launch.

What were your goals for this project?

My goals were to reassemble existing assets into a viable first release of the product in the general marketplace. As a self-funded startup, I had a limited budget to work with. I needed to use that budget to get to a revenue-generating first release. From there, I hope to fund further development.

SOLUTION

How did you select this vendor?

They were recommended to me by another vendor that I had first contacted based on their Clutch reviews. They didn't have the .NET development resources to do what I needed, so they connected me with Yameo.

Describe the project in detail.

There are four steps in the project. The first was to establish an Azure cloud architecture with a SQL Server backend that supported multiple .NET administrative websites along with a collection of .NET cloud services that the Filmbook mobile apps consume. Secondly, we worked to re-engineer key components of the .NET apps to support new product design features.

The third phase is a code base clean-up to make it more maintainable. Finally, we will regenerate the Filmbook iOS app, making significant UI changes to support new product design features.

What was the team composition?

Yameo provides a .NET senior developer and an iOS senior mobile developer. I manage both developers directly. 

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

Yameo is meeting or exceeding my expectations in every way possible. The entire cloud architecture has been established in the time frame I had estimated, and now we are able to move on the next phase of product development on schedule. 

Being handed a large existing code base to sort through can be a daunting challenge for even the best developers. Although the original version of Filmbook was stable and well-designed, due to extremely aggressive deadlines in the original production schedule we had incurred a significant technical deficit. Yameo understood this at the beginning of the project, and they were willing to assume responsibility for working through all that complexity to get the desired result.

How effective was the project management?

I have been serving as the day-to-day project manager. In future work, I expect that I will use Yameo's project management resources. Yameo recognized my situation and didn't place a project management premium on my invoices. They offered me exactly what I needed—reserved development resources on a straight time basis.

Even though I wasn't being charged for project management, it was clear to me that the management at Yameo was keeping close tabs on my project. As a specific example, when the manager assigned to my project went on vacation, another stepped in and was completely up-to-date on my situation.  

What did you find most impressive about this company?

The most impressive thing about Yameo is their remarkable combination of technical ability, strategic vision, and effective communication.

I've been in custom software development for 25 years, the first ten of those years as a full-stack developer. In the last 15 years, I hired and managed over thirty developers, who collectively produced over 10 million lines of code. This experience has given me a balanced perspective.

I believe that Yameo is a great company for some very specific reasons. Firstly, they hire great people. Every interaction I've had with Yameo staff has been clear, efficient and courteous. Every development task was done to the highest standards. They also work to empower their developers. My senior .NET developer was not only superb technically, but he was completely adept at client communications and strategic evaluation of priorities. On several occasions, he redirected me by expressing his valid concerns. He was right, and I appreciated that.

As a company, they over-deliver. For example, I assigned the .NET developer several tasks of documenting different parts of the system for future developers. Having asked for similar sorts of documents from many developers through the years, I was expecting to have to re-write it for clarity and completeness. Despite English being his second language, he delivered clear and comprehensive documentation that required no editing.

Finally, they understand the components of effective communication. At the start of the engagement, I was worried about using foreign developers because of potential communication difficulties. I was delighted to find out that everyone I worked with at Yameo was fluent in written and spoken English. Most importantly, their communications protocols in the Jira tickets was really precise and effective. This allowed me to respond to them efficiently despite the seven-hour time difference.                 

What tips or recommendations do you have?

Yameo is great. My only recommendation is that you should hire them.

5.0
Overall Score It would be hard to run a software operation better than Yameo. From my perspective, they've got it all figured out.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They have been consistently available and on-time.
  • 5.0 Cost
    Value / within estimates
    Excellent. Their rates are very reasonable. More importantly, they use their time efficiently.
  • 5.0 Quality
    Service & deliverables
    Everything works exactly as I've requested. The highest coding standards are being followed.
  • 5.0 NPS
    Willing to refer
    I already have referred Yameo to a close associate.