Yameo

BACKGROUND

Please describe your company and position.

I am the Director of Engineering of an insurance company 

Describe what your company does in a single sentence.

Insurance 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yameo to accomplish?

• People Sourcing
• Platform Maintenance

SOLUTION

How did you find Yameo?

• Online Search
• Other

Why did you select Yameo over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Yameo has been instrumental in delivering a comprehensive range of software development services for our organization. Their contributions span several critical areas:

Provision of Expertise:

Developers: Yameo supplies experienced developers who are integral to the development and maintenance of our applications. Their responsibilities include creating new functionalities, optimizing existing code, and integrating external systems.
Analysts: Yameo's analysts support us by analyzing business requirements, creating technical specifications, and ensuring that solutions meet end-user expectations.
Testers: The testers provided by Yameo conduct thorough functional, regression, and performance testing, ensuring the high quality of the delivered solutions.
Application Maintenance:

Yameo is responsible for maintaining one of our key applications. This includes system monitoring, ongoing technical support, incident management, and the implementation of fixes and updates.
Key Deliverables:

Stability and Performance: With Yameo's support, our application operates reliably and efficiently, leading to high user satisfaction.
Timeliness: Projects managed by Yameo are delivered according to the agreed schedule, allowing us to plan our business activities effectively.
High Quality: The solutions provided meet the highest quality standards, thanks to meticulous testing and the professionalism of the Yameo team.
Yameo's commitment to excellence and their proactive approach have been invaluable to our success. Their team consistently demonstrates a high level of expertise and dedication, making them a trusted and reliable partner in our software development endeavors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with Yameo yielded several measurable outcomes that demonstrate significant progress and success:

Improved Application Stability: The application maintained by Yameo experienced a 30% reduction in downtime, ensuring more reliable performance for end-users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yameo's project management has been exemplary throughout our collaboration. They consistently delivered items on time, adhering to all agreed-upon schedules and milestones.

What was your primary form of communication with Yameo?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Response Time and flexibility. 

Are there any areas for improvement or something Yameo could have done differently?

no need from My perspective

BACKGROUND

Please describe your company and position.

I am the Director of Nuadu Asia Pte. Ltd.

Describe what your company does in a single sentence.

Nuadu is an innovative educational technology company that provides digital tools and platforms to enhance learning and assessment for students and educators worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yameo to accomplish?

• To complement our own IT team with full competencies for the maintenance and development of the platform
• To actively participate in the platform's development;
• To provide third-line support for the platform

SOLUTION

How did you find Yameo?

Referral

Why did you select Yameo over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Yameo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work Summary

1. Complementing Our IT Team
Objective: Enhance our IT team with additional expertise.
Responsibilities: Maintain and troubleshoot the platform, support development, create documentation, and provide training.
Deliverables: Monthly maintenance reports, updated system documentation, training materials.

2. Active Participation in Platform Development
Objective: Engage in continuous platform enhancement.
Responsibilities: Develop new features, conduct testing, integrate user feedback, propose innovations.
Deliverables: Bi-weekly development reports, documentation of new features, user feedback analysis.

3. Providing Third-Line Support
Objective: Offer expert-level technical support.
Responsibilities: Resolve advanced support tickets, perform root cause analysis, develop support documentation, collaborate with other support teams.
Deliverables: Timely ticket resolution, root cause analysis reports, updated knowledge base.

This cooperation ensures efficient platform maintenance, proactive development, and effective support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Improved system performance - confidential 
2. Enhanced development cycle -15% increase in new feature releases 
3. Efficient support resolution - 25% reduction in average resolution time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly effective, consistently delivering items on time. They were responsive to our needs, promptly addressing issues and incorporating feedback to ensure the project's success.

What was your primary form of communication with Yameo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of this company is their seamless integration with our IT team, coupled with their proactive approach to platform development and exceptional responsiveness to our needs.

Are there any areas for improvement or something Yameo could have done differently?

We are satisfied with the current cooperation and see no need for any changes.

BACKGROUND

Please describe your company and position.

I am the Founder & Chairman of HFields Limited

Describe what your company does in a single sentence.

We provide advisory and assurance services for the petroleum downstream industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yameo to accomplish?

We engaged the service provider to develop a software solution to address the credit and product supply risks inherent in Ghana’s petroleum downstream sector. The status quo is such that financiers lack visibility and control over the status of petroleum products they finance, while the Government lacks holistic and real-time visibility of the petroleum product supply situation in the country. 
This dampens funding confidence in the sector and constraints Government’s planning and supply assurance management. The solution developed, christened StockTrack, provides a holistic visibility and accountability in Ghana’s primary petroleum product supply chain thereby facilitating the securitisation of petroleum product stocks for optimising funding of the sector while promoting Government’s planning and policy management.

SOLUTION

How did you find Yameo?

Referral

Why did you select Yameo over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Yameo were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The development team was involved in a comprehensive range of services, including analysis, UX/UI design, development, deployment, and SLA service. Their expertise was evident throughout each phase of the project, ensuring a seamless progression from concept to deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our solution following the development by Yameo, has been welcomed by the Ministry of Energy in Ghana and is undergoing processes for full adoption by the regulator, National Petroleum Authority. Please find a copy of the Ministry’s letter attached.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team dynamic was outstanding. Their responsiveness and willingness to address any concerns or changes quickly made the collaboration smooth and efficient. Communication was clear and prompt, and their proactive approach in providing updates and seeking feedback greatly contributed to the project's success. Overall, I am extremely satisfied with their professionalism and dedication.

What was your primary form of communication with Yameo?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Awesome client services and responsiveness 
2. Technical depth 
3. We were impressed by their meticulousness to understand our business prior to understanding our designed solution. This enabled them to effectively advise on design modifications that have turned out better for us.

Are there any areas for improvement or something Yameo could have done differently?

We are very happy with the service received and have nothing more to demand.

BACKGROUND

Please describe your company and position.

I am the CEO of Deutsche Schaden-Service GmbH

Describe what your company does in a single sentence.

We are a claims service provider for the insurance industry on the german market, which estimates damage amounts and furthermore repair damages.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yameo to accomplish?
Provide and make progress on a tool to perform video calls to examine damages

SOLUTION

How did you find Yameo?

Referral

Why did you select Yameo over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned
• Positive experience in the past with other projects

Describe the scope of work in detail. Please include a summary of key deliverables.

We were/are provoided with a already well fitting application, which was was supplemented and expanded to meet our special requirements. We were also involved in developing further functionalities such as gaining measurements by a videocall. Also, our request to send an after call message to a client which leads to our google reviews was implemented for our very own usecase. We are in constant exchange with the team to develop the product even further.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Claims can be handled more quickly and efficiently with less manual processing. Functionalities were integrated so that we could save time and money on other solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yameo overall delivered in time. In case of delays, they were openly communicated and we found a common solution. We were always offered solutions and even provided with tools and functionalities Yameo developed themselves and which were of great use for our daily work with the application.

What was your primary form of communication with Yameo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Yameo has a great sense of understanding our needs and requirements, so that the developments always fit what we really need and want. Yameo makes possible what we as company would like to have. They always have a solution for our very specific requirements.

Are there any areas for improvement or something Yameo could have done differently?

Nothing to mention here.

BACKGROUND

Please describe your company and position.

I am the FTL Freight Manager of Visline

Describe what your company does in a single sentence.

Our comapny is specialzed in providing tailored-made solutions to the transport and logistics needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yameo to accomplish?

• Integration between the systems
• Developing new features

SOLUTION

How did you find Yameo?

Referral

Why did you select Yameo over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Yameo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vision is a platform that connects our employees with drivers and clients creating an effective flow of communication between all actors. It required Yameo to create web interfaces for employees, depending on their role in the organisation, web interface for the clients, and mobile app for the drivers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An increase in the volume of jobs processed with a more effecitve communication with both our customers and drivers. Another measurable outcome was the positive feedback received from the quarterly survey, indicating that customers greatly appreciated our new app.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They communicated any delays well in advance, allowing us to be adequately prepared. However, such occurrences were infrequent, as the majority of the jobs were completed on time and without any hindrances. Yameo demonstrated great flexibility and promptness in meeting our needs. They remained focused on satisfying our requirements.

What was your primary form of communication with Yameo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their reliability and professional approach were commendable.

Are there any areas for improvement or something Yameo could have done differently?

There are none.

BACKGROUND

Please describe your company and your position there.

We are one of the largest insurance companies in Poland. Represented by around 2,800 employees. We provide protection for more than 3 million individual customers as well as small, medium, and major corporations. I am currently a Software Development Director at ERGO Hestia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Yameo, and what were your goals?

We had previously gone with another company to do remote video inspections and claims handling; however, they did not meet the expected results especially when it comes to web-based solution. We were introduced to Yameo as they had a video solution for claims and remote inspections and did a testing period. After this period, we decided to go with their solution and do some customization to maximize our use cases.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were introduced to Yameo and after testing their video solution we decided to go with them. The reasons were their solution was technically better than what we were using, Yameo was flexible to our needs, and we could do some customization to maximize the effectiveness of our remote inspections & claims use cases.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Yameo delivered their video platform, which was branded for Ergo Hestia’s needs. The solution runs on WebRTC meaning our experts, as well as customers, did not need to download or install any software prior to using the solution. This was a big benefit!

We tested their video solution features and were satisfied with the capabilities. Before agreeing to any contract, we asked if we could do some customization, which was not a problem, and so we have a solution which covers all aspects of our use cases. The solution runs on Vonage communication API’s and includes branded SMS and E-mail messages for our customers.

How many people from the vendor's team worked with you, and what were their positions?

We worked with their video team which I believe consisted of a PM, 5 or 6 of their developers and a QA/Tester. We also had an in-depth training/workshop with their PM and developers regarding our customization requirements.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since we started using the video solution we have seen a growth in the number of claims handled remotely. Compared to the previous solution we experienced around 50% increase in video claims and inspections handled. Also, our customers and agents are much more adjusted to using the video solution from Yameo.

Describe their project management style, including communication tools and timeliness.

We worked closely in the initial phase via E-mail and in-person meetings. It is easy to contact Yameo and we had some constructive discussions with their CEO before choosing to test their solution. During the workshop, we had good in-depth discussions with their team, who showed excellent knowledge of our customization demands and how it relates to our industry.

What did you find most impressive or unique about this company?

I really liked that they made me feel well taken care of as a customer. We had some demands and they met and exceeded them. Compared to our previous vendor this was a substantial change.

Are there any areas for improvement or something they could have done differently?

I could not say right now, I guess I would have liked to have known of their solution earlier.

BACKGROUND

Introduce your business and what you do there.

Since it was founded in 1925, the DEKRA promise has been to ensure the safety of human interaction with technology and the environment. Since then, the Deutscher Kraftfahrzeug-Überwachungs-Verein e.V. has become one of the world's leading expert organization. DEKRA SE is a wholly-owned subsidiary of DEKRA e.V. and manages the Group’s operating business. DEKRA generated revenues totaling more than €3.4 billion (approximately $3.8 billion USD) in 2019. The company currently employs 44,000 people in over 60 countries on all six continents.

On the road, at work, and at home – DEKRA’s skilled experts create increased safety across all the key areas of life. The company has a clear and ambitious vision of the future. The vision for the company’s 100th birthday in 2025 is to see DEKRA as the global partner for a safe world.

Our broad service portfolio with qualified and independent expert services range from vehicle inspection and expert appraisals to claims services, industrial and building inspections, safety consultancy, testing and certification of products and systems, as well as training courses and temporary work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yameo?

We previously worked with Yameo on projects related to insurance claims. Given that, we wanted to upgrade all our claims and inspection solutions with them. Our goal was to cover more use cases in more industries and to grow our platform and DEKRA on a global scale. 

SOLUTION

What was the scope of their involvement?

Yameo has recommended upgrading our platform with a newer and more robust engine that’s also more flexible and scalable. This is particularly important for us, especially when the COVID-19 pandemic has hit the whole world. We’ve also had to scale up our remote business settings.

What is the team composition?

We work closely with their CEO, while their business managers have worked on scaling up our solutions over the years. They conduct regular meetings with us to discuss our progress and brainstorm new possibilities and strategies.

How did you come to work with Yameo?

I wasn’t part of the process of hiring Yameo. However, we chose them because of their professional background and history. They also had reasonable pricing and a proven track record with customers. We also looked into other vendors, but Yameo seemed to be the best choice in the market, so we hired them.

What is the status of this engagement?

We started working together in January 2012, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Yameo effectively supports our needs and ideas. If we come up with ideas for innovative solutions, they help us translate them into opportunities — they do this quite fast. Overall, the support that we receive from them in this rapidly changing market is outstanding. The feedback of our internal and external stakeholders proves that.

How did Yameo perform from a project management standpoint?

To communicate, we normally use emails, phone calls, and video calls. It’s easy to get in touch with Yameo; they reply quickly. They also always deliver on time. Overall, their communication skills are good and their resources are friendly. 

What did you find most impressive about them?

I highly appreciate their support for our ideas and innovative solutions. This helps us translate our needs into a software solution. They’re a truly reliable software partner. 

Are there any areas they could improve?

No, there aren’t any. We’re truly happy with them. 

Do you have any advice for potential customers?

Get in touch with Yameo — they’re always open for a discussion. Start the conversation and see if they can support you and your business. 

BACKGROUND

Please describe your company and your position there.

I am the Product owner in a company that produces live webcasts and virtual conferences for our customers on a global scale.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Yameo, and what were your goals?

We were looking for some help on the development of a solution for video breakout sessions using Vonage within our virtual conferences platform so that our customers could start video breakout sessions with their guests to get some direct interaction options.

SOLUTION

How did you select this vendor and what were the deciding factors?

Yameo was actually recommended to us by the account manager from Vonage in Germany. We followed the recomendation and after the first meetings with the management from Yameo and their developers it was clear to us that we would chose them for this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Delivery of complete frontend solution for Video conferencing based on the Vonage API alligned with an agreed OpenAPI contract. The solution should provide funcionalities like: camera switching, microphone switching, layout control, hang up, mute/unmute microphone & camera, screen share, chat, user list, mute individual/all users, kick. The solution shoud be build with RWD and should support both mobile (Safari for iOS and Chrome for Android) and Desktop browsers (Safari, Chrome, Firefox, Edge on both Widnows 10 and Mac OS) in their newest versions. Whole solution should be written in Angular and Bootstrap 4.

How many people from the vendor's team worked with you, and what were their positions?

We have worked directly with the CEO, the COO and 2 developers who also particpated actively in some of the meetings that we had.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All the components were delivered at the times that were agreed. The functionality of most features was working right away and only in some cases we reported bugs that were confirmed by the developers and then fixed in a reasonable timeframe.

Describe their project management style, including communication tools and timeliness.

All the promised deliveries like quotes and working software were always delivered on time accompanied by the necessary communication that helped us to understand the current status and the next steps. The project management style was competent, supportive and very friendly at all times.

What did you find most impressive or unique about this company?

We felt well taken care of as a customer of Yameo. After the initial meetings the relationship between the involved parties became very easy and we always received timely feedback and offers with a reasonable pricing. I would say that their customer service was really outstanding.

Are there any areas for improvement or something they could have done differently?

I think that the quality assurance for the delivered software could be improved furthermore. Some bugs that we have reported could have been spotted by the quality assurance team prior to the delivery.

BACKGROUND

Introduce your business and what you do there.

I work for an international firm based in Washington DC. There, I handle software and product development in various parts of the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yameo?

We hired them to improve the apps we use to track beneficiary data and problems. Specifically, they helped us create a system that tracks the delivery of services to our beneficiaries.

SOLUTION

What was the scope of their involvement?

They were our software development partners. After collaborating and defining the scope, they provided technical insight and coding services to complete the project according to our specifications. Their team helped us understand their means and mechanisms for platform implementation as well as offered QA services for us.  

What is the team composition?

The team size changed based on the present assignment, but we worked with about 5–10 people. We have a project manager, QA engineers, and DevOps representatives. 

How did you come to work with Yameo?

I started here after they started their partnership. 

What is the status of this engagement?

We started with them around February 2016, and they continue to assist us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re responsive, which we appreciate because we often need their support after their code has been delivered. Additionally, they’re knowledgeable in the field and always seem to be ahead of the curve with the latest tools and trends. The code is almost always very high quality. When it falls short of our expectations, they’re proactive in addressing any issues that are present.   

How did Yameo perform from a project management standpoint?

They have fantastic project managers who are always in touch with detail project updates. We’ve run into a bit of scope creep, but they offer flexibility and quality products that have helped us get around that. We communicate through web tools like Slack, Skype, and Jira. Sometimes, we have face-to-face meetings when discussing large projects.

What did you find most impressive about them?

Their services are both high-quality and affordable. We’ve engaged other companies with the same scope of work and received much more expensive quotes. 

Are there any areas they could improve?

I can’t think of anything off the top of my head.  

Do you have any advice for potential customers?

Be detailed and communicative early on in the engagement with your needs. That will help you ensure that you can get what you want out of the process.