What evidence can you share that demonstrates the impact of the engagement?
I ran an online campaign for this video that received a good number of views. The English version on YouTube had almost 10,000 views, while the Arabic version had about 3,000. I ran a campaign on Facebook as well, but I’m unsure how many views we got there. People from inside and outside the company I work with have provided feedback stating that they loved the end product. They said it was professionally done.
How did XPLAI perform from a project management standpoint?
They were excellent. The account manager was very cooperative, supportive, and understanding. Whenever I had something to talk about, she would come and speak with me in a nice and professional manner. She was always available. We communicated via Skype quite often. She is a great asset of XPLAI.
What did you find most impressive about them?
They communicated well and their client servicing was amazing. They provided great follow-up and quality of work. If I asked for things I knew would take time, they did it instantly and provided me with changes. They paid attention to detail and had great design skills. Everything was awesome. I rarely find people with this level of professionalism, quality, cooperation, and communication. I’m a straightforward person, and I mean it when I say that there are very few agencies I’ve dealt with who could provide such amazing work. It was great working with them.
Are there any areas they could improve?
I wish they could speak Arabic so that I could do more work with them in my language. They were surprisingly good at it, though. I have no suggestions for improvement, to be honest.