What evidence can you share that demonstrates the impact of the engagement?
I didn’t know anything about software at the beginning; I would describe things by drawing them on a piece of paper, and I didn’t use wireframes or project management software either. It was very frustrating for them when I would try to convey feature sets and what I wanted to do, but they taught me how to do everything. They didn’t charge me extra either. Instead, they helped me grow from scribbles on pieces of paper to a confident and organized development plan in a short time. Considering where we were two years ago and where we are now, I really think they helped me learn how to run a software company, in addition to providing engineering and architecture services.
How did Xivic perform from a project management standpoint?
When issues come up that I haven’t thought of yet, whether they be security or industry trends, they always have their eyes open. They’re very proactive in communicating about opportunities like blockchain or other sites that are similar to ours.
We use AC and Monday.com for project management, and I couldn’t be a bigger fan of Monday. We use Monday to house all of our feature set ideas, and then the things we move forward with go through AC.
What did you find most impressive about them?
We have an amazing dedicated team in Romania. There are not only enough hands available, but there are senior people assigned to our team. If something happens to one person we still have continuity. The depth of their talent pool is certainly deep. The very best thing about them is Bahman, the CEO. He’s an amazing visionary, but he’s also realistic; he always considers all options, as well as our suggestions. He’s never let me down.
The reliability factor is highly important. Because we’re outsourcing, I can’t walk to my engineering team down the hall and see what they’re doing, so it’s nice to work with a third-party I can trust.
Are there any areas they could improve?
We have improved in a lot of the areas where we needed to improve. Everything used to go through our LA-based project manager first, but some things got lost. We recently decided to talk straight to the team once a week. That only happened about four months ago, but it’s already made a huge difference. Whenever we’ve seen an opportunity to improve things, we’ve done it together.
Sometimes, little things could be fixed with a more design-focused final review before deployment, but that’s a very small thing.