Software Quality Improvement

XBOSoft is a leading Software QA & Testing Services Company helping clients achieve improved software quality, better sales, more satisfied customers, and a happier QA & Testing Team. Since 2007, we've been 100% focused on Software QA & Testing. We have a long-term track record of success serving clients globally, from Fortune 500 to small and mid-size companies.

We offer professional QA consulting and support a full-suite of testing services, with expertise in Automation, Mobile, Performance and Agile. •We are an American firm with an international presence.

 
$1,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2007
Show all +
Reston, VA
headquarters
  • 11720 Sunrise Valley Dr
    Reston, VA 20191
    United States

Portfolio

Key clients: 

Blackline - Financial Accounting

Mobile Medsoft - Healthcare

Akva - Norwegian Fishery Mgmt

Whil - Personal Health Mgmt

YouSeeU - Online Education

Veterans United - Mortgage Lender

 

Reviews

Sort by

QA Testing for Mobile Game Developer

"Their work is very good and their attention to detail is excellent."

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2018 - Ongoing
Project summary: 

XBOSoft provided QA testing for mobile games in China using multiple mobile networks and internet service providers to benchmark in-app network performance.

The Reviewer
 
51-200 Employees
 
Toronto, Ontario
Colin McCune
Director of Engineering, Sago Mini
 
Verified
The Review
Feedback summary: 

Communicating clearly from the start, XBOSoft’s team inspires confidence throughout the project. Their ability to adapt to ever-evolving specifications and still produce implementable, on-time deliverables is a hallmark of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm the director of engineering for Sago Mini. We make mobile games for kids. The games are available on iOS, Google Play, Kindle, and various other platforms. I run our all of our software development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with XBOSoft? 

We needed to hire an external resource to do quality assurance testing, specifically in China.

SOLUTION

What was the scope of their involvement?

We have a lot of customers in China. XBOSoft provides a team on the ground to help us do in-country testing on China’s networks, devices, and internet connections. They've worked with us three times at this point, and we will continue to use them when needed.

What is the team composition?

We work with a project manager, a project lead, and two of QA specialists.

How did you come to work with XBOSoft? 

I don't remember exactly how we got introduced, but someone referred them to us. 

What is the status of this engagement? 

We first worked together around the end of 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work is very good and their attention to detail is excellent. They send us results and we review their work. We validated their work ourselves for the first couple of projects.

How did XBOSoft perform from a project management standpoint? 

They’re super flexible, which I appreciate. One of the projects was exploratory. We changed requirements and had to pivot a few different times. XBOSoft was happy to adjust as we went along. 

What did you find most impressive about them? 

XBOSoft is easy to chat with and quite clear. They're partially based out of the US and their testers are in China. Communication is surprisingly great. Their English is quite good in both writing and speaking. There's multiple languages used in China but they make it so easy. 

Are there any areas they could improve? 

I don't have a good answer right now. There's always something to improve, but I’m happy they get done what we need done. 

Do you have any advice for potential customers? 

Explain in detail what you're trying to do in order to set them up for success. Whenever you're doing remote work, you need to be extra clear with your communication.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They deliver when they say they will.
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    We get what we need, and their work is good.
  • 5.0 NPS
    Willing to refer

QA Management for Software Product Dev Company

“They're very proactive and always follow through on tasks.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2018 - Ongoing
Project summary: 

Augmenting internal resources, XBOSoft has been providing QA services and proprietary software testing.

The Reviewer
 
51-200 Employees
 
Woodland Hills, California
President, REAL Software Systems
 
Verified
The Review
Feedback summary: 

The in-house team is happy with the quality of XBOSoft’s work and the customer service they've received. XBOSoft’s ability to meet all goals and adhere to the timeline made them a reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the president at REAL Software Systems. We're a software development company that markets software products to the intellectual property space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with XBOSoft?

We needed additional resources to help us with QA.

SOLUTION

What was the scope of their involvement?

XBOSoft is an adjunct to our in-house team, so they help us test our proprietary software technologies.

What is the team composition?

They assigned about 2–4 software testing engineers to us.

How did you come to work with XBOSoft?

They were referred to us.

What is the status of this engagement?

We started working with them in June 2018 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been tracking the success through our user experience department, and XBOSoft has been doing very well. We'd give them a high rating in terms of the closed tests.

How did XBOSoft perform from a project management standpoint?

They manage their time and tasks very well.

What did you find most impressive about them?

They're very proactive and always follow through on tasks.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Having a plan ahead of time is the best thing you can do. That will help you use their time more efficiently.

5.0
Overall Score We're happy with the outcome.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've met all the deadlines and objectives.
  • 5.0 Cost
    Value / within estimates
    Their prices are fair.
  • 5.0 Quality
    Service & deliverables
    Both the quality of their services and their team are excellent.
  • 5.0 NPS
    Willing to refer

QA Testing for Software Company

"Our employees are always either requesting to work with them or requesting to have more of their resources."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2008 - Ongoing
Project summary: 

XBOSoft provides staff resources for QA testing and some project scoping services for financial systems. 

The Reviewer
 
1001-10,000 Employees
 
Woodland Hills, California
Zachary French
Software Engineer, BlackLine
 
Verified
The Review
Feedback summary: 

XBOSoft has provided thorough, high-quality QA support for many years. They're realistic about timelines and go out of their way to achieve goals when possible. Their familiarity with the company's products and expertise continue to add a lot of value to the business. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a software engineer at BlackLine.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with XBOSoft?

We needed additional support with QA testing, as well as help with other tasks like ironing out project requirements for our software. 

SOLUTION

What was the scope of their involvement?

XBOSoft has acted as an extension of our own team for many years, providing mostly QA testing and other types of support for our financial systems. 

How did you come to work with XBOSoft?

I'm not sure how we found them, since we've been working with them for so long. We've continued the relationship based on how familiar they are with our platforms, so they've become indispensable over the years.

What is the status of this engagement?

We've been working with them since 2008.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

XBOSoft tests everything we work on, paying close attention to details and KPIs. They've developed a wealth of knowledge and familiarity with our systems over the last decade, making them invaluable partners. Our employees are always either requesting to work with them or requesting to have more of their resources. 

How did XBOSoft perform from a project management standpoint?

They provide regular status updates and progress reports that include percentages of test cases executed, bugs found, and whether or not bugs found were pre-existing. They also hold kickoff meetings with teams before going into a project to understand any changes made and where progression should be focused. 

When it comes to meeting timelines, they put in the extra time to achieve our goals but provide pushback when our requests aren't realistic. 

What did you find most impressive about them?

Their attention to detail sets them apart. 

Are there any areas they could improve?

No. I just wish I had more of them.

Do you have any advice for potential customers?

Make them feel like they're part of the team, allowing them to contribute input and feedback. By giving them additional freedom, they'll provide more than what's asked of them. 

4.5
Overall Score They do their best to meet timelines, but our time zones present minor challenges.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They meet deadlines and push back if requests are unrealistic.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've recommended them before.

Application Testing for E-Learning Company

"XBOSoft has some of the most detailed and careful test execution and reporting I’ve ever seen."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2017 - Ongoing
Project summary: 

XBOSoft runs manual and automated tests, mainly on the app’s web frontend. They measure certain functionalities and how well the app integrates with various APIs, providing detailed reports afterward.

The Reviewer
 
11-50 Employees
 
Loveland, Colorado
Richard Robinson
DevOps Director, Bongo
 
Verified
The Review
Feedback summary: 

Unlike many other firms, XBOSoft has an incredibly low bounce back rate and proactively defines and runs tests with minimal oversight. The team is reliable and communicative, making them a trustworthy partner. They work hard, and their capabilities have expanded during the partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the DevOps and QA director for Bongo, a company that provides software for experiential learning video technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with XBOSoft?

We needed a partner to assist with the manual and automated testing for our app as well as its integrations with various learning management systems.

SOLUTION

What was the scope of their involvement?

Most of XBOSOft’s work is web-based, since we’re a software-as-a-service (SaaS) hosted in Amazon. The bulk of their focus has been on the app’s web frontend, such as how users interact with it or how administrators configure, set up, and support our app. XBOSoft defines and executes test cases, going through the functionality and verifying that it’s working correctly. They check for regressions, review APIs that our customers may use, and build automated tests.

What is the team composition?

They have an engineer that works on site with us and three engineers in their back office.

How did you come to work with XBOSoft?

I worked with them at a different company. The engineering team there had nothing but good reviews about them, so we hired them.

How much have you invested with them?

We’ve spent around $400,000.

What is the status of this engagement?

We partnered in October 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We monitor their coverage and definition of tests, tracking them at each release as we continue to expand coverage. They increase significantly each time, and the bounce back rate is incredibly low. XBOSoft has found about 900 defects (mainly from the in-house team), and we’ve only had to go back to clarify two of them. The team is extremely detailed and provides more than enough information to understand the issues they’ve flagged.

How did XBOSoft perform from a project management standpoint?

They’re predictable and reliable, providing daily reports on what they’ve covered and what issues they’ve found. Almost every test report includes screenshots and video that show exactly what they tested for and what was covered. They find a balance between resolving all the issues and making sure that we release on time.

What did you find most impressive about them?

XBOSoft has some of the most detailed and careful test execution and reporting I’ve ever seen. They appropriately assess what needs to be covered, even if we haven’t provided them with much direction. We just have to give them general guidance, and they come back with great ways to define and execute tests. It frees up a lot of our time and makes the partnership much more efficient.

Are there any areas they could improve?

Since starting the partnership, they’ve improved a lot in their expertise with video, audio, and different network conditions. It was a learning curve, but they’ve gotten better at it.

Do you have any advice for future clients of theirs?

Train them on your app and domain so they understand how users would interact with your application. Once they understand the environment, they’ll know what tests should be run and even create some that you wouldn’t have thought of. To get the most out of them, you need to give them as much information as possible, including your timeline and release schedule.

5.0
Overall Score They’re transparent and great at communicating.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've met all of our deliverables and expectations.
  • 4.5 Cost
    Value / within estimates
    The cost is good. There's not much room for improvement.
  • 4.5 Quality
    Service & deliverables
    They do high-quality work, but it could be better.
  • 5.0 NPS
    Willing to refer
    I've already recommended them and will continue to do so.

Quality Testing for Telecommunications Company

“When our requirements change, they’re willing to shift and adapt to what we need.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2010 - Ongoing
Project summary: 

Starting with manual tests and scenario development, XBOSoft provides an array of quality assurance testing including automated performance and exploration tests.

The Reviewer
 
1001-10,000 Employees
 
Ontario, Canada
Software Developer, Telecommunications Company
 
Verified
The Review
Feedback summary: 

XBOSoft’s efforts consistently ensure minimal errors. Flexible and responsive, they provide high-quality services while accommodating client needs and schedules.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the lead software developer at a telecommunications company. We began as a startup and were acquired.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with XBOSoft?

As a small startup, we struggled to meet quality standards and needed to improve our quality assurance.  

SOLUTION

What was the scope of their involvement?

Initially, XBOSoft provided manual testing services. We would provide testing scenarios and they would execute them. Over time we expanded their portfolio to include more manual tests, to have them develop and test scenarios on their own, and to manage performance and exploration tests. Now we’ve developed two automation mechanisms for which they manage testing.

What is the team composition?

I interface with a project manager. The size of the team has varied over the years as the size of our contract has changed. At the peak, we had six people working for us. Currently, it’s about one.

How did you come to work with XBOSoft?

We researched different options. One of the company founders found XBOSoft through his network. We contacted them and eventually decided they were the most suitable option for us.

How much have you invested with them?

We’ve spent between $700,000–800,000.

What is the status of this engagement?

We started working with them in April 2010 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The best evidence of our success is that we have a minimal number of errors. Especially in recent years, when we release a feature, the number of errors is very small. That’s evidence that the QA is working well and that we’re also improving our performance.

How did XBOSoft perform from a project management standpoint?

Our project manager ensures that we never see problems with what they’re managing internally. When we have deadlines and need more complex scenarios or different types of tests, we work together to determine an appropriate schedule. They’re always flexible and accommodating. I know they’ve worked evenings and weekends to get things done on short timeframes.

What did you find most impressive about them?

The quality of their work is very high. They’re flexible and agile in trying to fulfill our needs. When our requirements change, they’re willing to shift and adapt to what we need. They’re competent and friendly.

Are there any areas they could improve?

There have been a number of staffing changes on our projects. With the testers, they were always able to pass along the knowledge and continue without us noticing any degradation in the quality of their service. If the project manager changed, we would have to reestablish communication patterns. Sometimes it was difficult to cope. I can’t blame them for that though. It’s the nature of the labor market.

Do you have any advice for potential customers?

Establish trust. Then you can see how much you can delegate to them and rely on their expertise.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Their prices are higher, which was sometimes an issue especially after our acquisition. You can’t decide on cost alone, though. You have to consider the price-to-performance ratio.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Testing & Implementation for Integrated Care Software Co.

“They’re technically skilled and great at software development.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Apr. 2016 - Mar. 2018
Project summary: 

XBOSoft provided testing and implementation services for long-term care software. They enabled end users to record tests and implemented automated testing, too. They also identified best practices.

The Reviewer
 
501-1000 Employees
 
Bloomington, Minnesota
Director of PMO, MatrixCare
 
Verified
The Review
Feedback summary: 

XBOSoft provided customized solutions, adopting workflows and collaborations that best met the project goals. The team did high-quality work and adapted to changing requests. They covered around 80% of the 3,000 test cases and willingly shared their knowledge with the internal team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of PMO at MatrixCare, a company that produces software for the long-term care industry. Our software is primarily used by nurses, nurse’s assistants, and some doctors to take care of older people and those in skilled nursing facilities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with XBOSoft?

We needed a partner who could test and implement best practices and a variety of technology.

SOLUTION

What was the scope of their involvement?

Our software is a Java program that’s hosted in the cloud, so XBOSoft created a Selenium framework that allows users to record and test the frontend of the website piece. The framework also integrates with the backend to enable web services and workflow testing. XBOSoft helped develop best practices and taught us how to choose and write the correct tools for managing test cases. They showed us how to filter them in order to know which ones to run during regression time and how to implement the plug-in to make the test cases automated.

What is the team composition?

We worked with fifteen people, with five of them working in our office.

How did you come to work with XBOSoft?

My boss met them at a conference.

How much have you invested with them?

We spent over $1 million a year.

What is the status of this engagement?

The partnership lasted from April 2016–March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our past case management was essentially a spreadsheet loaded into a shared point. After hiring XBOSoft, we now use Zephyr, which plugs directly into Jira and is much more advanced. Our entire regression suite has around 3,000 test cases, and they covered about 80% of them. Their framework allows our non-technical QA testers to easily input and record their test cases.

How did XBOSoft perform from a project management standpoint?

At the beginning of the engagement, they had a project manager who guided the transition from manual to automated testing and who taught us how the framework functioned. That later changed to various scrum teams, but the close guidance at the beginning was greatly appreciated.

What did you find most impressive about them?

They’re technically skilled and great at software development. If a tool doesn’t fit your organization’s need, they can rewrite it or add modules. They also held numerous sessions to impart their software dev knowledge to our QA team.

Are there any areas they could improve?

They could’ve communicated more.

Do you have any advice for future clients of theirs?

Listen and learn from them because they’re the experts. Don’t try to force them to follow your model; rather, incorporate their suggestions into your workflow.

5.0
Overall Score Our partnership was been great.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always delivered.
  • 4.0 Cost
    Value / within estimates
    There are less expensive options, but XBOSoft has better quality.
  • 4.5 Quality
    Service & deliverables
    Their framework was impressive and paved the way for our current success. However, they could’ve provided more training.
  • 5.0 NPS
    Willing to refer
    I'd recommend them whole-heartily.

QA Testing for Pharmacy Software Company

"XBOSoft is able to see things from a different perspective and ask smart questions."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2009 - Ongoing
Project summary: 

XBOSoft provides QA services for a pharmacy software company, leading the automated regression testing before the software is shipped to customers.

The Reviewer
 
11-50 Employees
 
Dallas, Texas
Duke Yetter
CEO, Mobile MedSoft
 
Verified
The Review
Feedback summary: 

Internal feedback has been overwhelmingly positive. XBOSoft identifies bugs quickly and without any time-zone delays, demonstrating a vested interest in long-term success. The team’s professionalism and quality deliverables make them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm the CEO of Mobile MedSoft. We develop, install, and support software for the long-term care and the retail pharmacy industries, as well as electronic health record systems for nursing homes and assisted living centers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with XBOSoft?

We were doing QA testing in-house but it was hit-or-miss. The main complaint that I had from customers was that we were delivering buggy products. We needed an external resource to oversee our developers and make sure that things were being done correctly. 

SOLUTION

What was the scope of their involvement? 

XBOSoft does automated regression testing on our software before we deliver to our customers. We flew our head of engineering and our head of sales and support to Beijing to meet their testers. We educated them on our software and gave them full access to our software and our code.

They run a more stringent QA process than our in-house testers. They focus on every detail, even down to spellcheck. They make sure that our programmers don't make any mistakes. 

What is the team composition?

There’s at least a half a dozen, if not as many as 10, testers working on our software.

How did you come to work with XBOSoft? 

I met Philip (CEO, XBOSoft) on a business trip to Beijing. We started chatting and became good friends. I knew they’d be able to help our engineers because we didn't have the capability with regard to regression software testing. 

What is the status of this engagement? 

We started working together in November 2009, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The bottom line is that XBOSoft is successful. They tell us something isn’t working right, so our developers can fix it. We've never done any real statistical analysis because we don't have time. We develop what our customers require, and they need it now. 

How did XBOSoft perform from a project management standpoint? 

The XBOSoft team is excellent. They point us in the right direction and keep us on track. We have an on-time system for them to log any bugs they find. Our team works on the bug and then they retest to make sure it’s fixed.

What did you find most impressive about them? 

Their professionalism stands out as the most impressive aspect. XBOSoft is able to see things from a different perspective and ask smart questions. 

Are there any areas they could improve? 

No, I can’t think of anything they need to improve. 

Do you have any advice for potential customers? 

Make sure to give them the access that they need upfront. That allows them to do their job the right way. If you're going to hire QA testers, do it right and stay out of their way.

5.0
Overall Score They’re an excellent partner.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re expedient at using the time zone difference to work while we’re sleeping.
  • 5.0 Cost
    Value / within estimates
    I can have six sets of eyes on our software for the cost of one US-based tester.
  • 5.0 Quality
    Service & deliverables
    As the developers, the quality is ultimately dependent on us.
  • 5.0 NPS
    Willing to refer