XAM

BACKGROUND

Introduce your business and what you do there.

I founded 60 Seconds, which is developing an app that helps people practice communication skills. The solution uses remote updates to supplement face-to-face interaction.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Xam?

Although we had vendors for beta and live versions, we decided to switch to a local firm in Australia. We wanted to interface developers in-person in a collaborative process that incorporated customer feedback.

SOLUTION

What was the scope of their involvement?

They built an Android app using Xamarin architecture. Development focused on tri-region capabilities across North America, Europe, and the Asia-Pacific Region. We navigated around Amazon Web Services (AWS) to ensure the app interacted with the backend server seamlessly. Those are some of the biggest challenges they've addressed.

What is the team composition?

The team included the product manager, chief developer, a backend developer, an app designer.

How did you come to work with Xam?

We searched for vendors and chose Xam because the app already used Xamarin. Their past work and references also impressed us.

How much have you invested with them?

We’ve spent between $300,000–$500,000 AUD ($230,463–$384,105 USD).

What is the status of this engagement?

Work started in September 2014 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Deliveries have been functional and reflect customer preferences; they’ve also earned positive feedback. The app’s new functionalities have increased our growth potential.

How did Xam perform from a project management standpoint?

They’re accessible via email and phone. We meet in-person every two weeks.

What did you find most impressive about them?

Xam’s extensive resources have made the engagement convenient and efficient. Their skillset – from customer service to UX – has covered every aspect of the scope. The team is flexible and engaged.

Are there any areas they could improve?

Honestly, I’ve been a demanding customer with high expectations. Their flexible, calm, and sensible disposition makes it easy to partner with them.

Do you have any advice for potential customers?

Development requires painstakingly methodological processes; there are no shortcuts. Xam works through these hurdles and executes them well.