X2 Mobile

BACKGROUND

Please describe your company and position.

I am the Project Director of Center for the Collaborative Classroom

Describe what your company does in a single sentence.

We are an educational publisher of  early childhood and elementary level literacy curriculum and digital tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• Improve functionality of mobile apps for teachers
• Develop web-based apps for teachers

SOLUTION

How did you find X2 Mobile?

Existing relationship

Why did you select X2 Mobile over others?

• Good value for cost
• Previous experience

How many teammates from X2 Mobile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The X2  Mobile team has provided continuous development of a mobile app, Card Deck, for teachers to help students learn to read. This has involved:

• Adding new features
• Fixing bugs
• Ensuring accessibility
• Expanding the app to accommodate new content

They also help us provide technical support to our customers and they have built a web-app version of Card Deck, which has similar functionality to the mobile app. They took advantage of the new format to suggest and deliver new features that make it more useful to teachers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On-time delivery of product and feature releases
• Positive feedback from users on features of product
• Increased adoption of the app as new features are rolled out

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• X2s project manamgent has been terrific.  
• They track their work.
• They are transparent about progress.
• They are very responsive to questions, support issues, and feedback.
• They manage the work in a way that aligns with our business needs.

What was your primary form of communication with X2 Mobile?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• I appreciate X2 Mobile's interest and ability to really understand the content and context of users. 
• They are always eager to see the products in action to help them improve the apps.  
• They ask good questions.
• They were very helpful in helping us translate a complex teaching sequence into a user-friend experience for teachers.

Are there any areas for improvement or something X2 Mobile could have done differently?

None! X2 is always willing to work with us and be flexible as our priorities change. 

BACKGROUND

Please describe your company and position.

I am the VP of Product of an education company

Describe what your company does in a single sentence.

As a company dedicated to education, We create more time for learning, improves access to digital resources, and simplifies rostering and account provisioning while providing usage analytic data to key stakeholders.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• Build a new product to take to market.
• Maintain mobile app

SOLUTION

How did you find X2 Mobile?

• Unknown to me

Why did you select X2 Mobile over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from X2 Mobile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our platform will be a place to collect evidence based on various frameworks that clients can use to demonstrate compliance. Users will upload evidence of compliance (text, attachments) and interact with reviewers on specific criteria. Both clients and reviewers will assess compliance based on predetermined rubrics that measure each criteria.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliver an MVP in 12 months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

X2 Mobile is very responsive. They delivered every key metric on time and were very responsive and professional with scope changes.

What was your primary form of communication with X2 Mobile?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

X2 Mobile has been working with us for many years. I began working with them in December 2022. What impresses me most is how easily their product manager, Diana, fits in with our team. We consider her one of our own. She is competent, an excellent communicator, and is able to take our ideas to fruiting while meeting our budget and timeline.

Are there any areas for improvement or something X2 Mobile could have done differently?

We had some issues with our CEO not liking the UI/UX design. I think both X2 Mobile and us could have collaborated sooner with key stakeholders on the design approval. Instead, we were left scrambling toward the end of the project.

BACKGROUND

Please describe your company and position.

I am the Digital Video Manager of Ubongo

Describe what your company does in a single sentence.

Ubongo is Africa's leading producer of kids' edutainment: we create fun, localised and multi-platform educational content that helps kids learn, and leverage their learning to change their lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• To provide Mobile App Development professional services
• To build a children's app where kids can learn, watch, read and play with all Ubongo content.
• Build a testable prototype and a final production version of the app

SOLUTION

How did you find X2 Mobile?

Edtech event in London

Why did you select X2 Mobile over others?

• Great culture fit
• Company values aligned
• Great team

How many teammates from X2 Mobile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired X2 Mobile to provide Mobile App Development professional services to build a children's mobile app that will allow children to stream videos, read books, play games, and listen to music. Their scope of work included: 

• providing a proof of concept or testable prototype (should include the User Interface, a functioning menu, and simple video, audio, and text playback)
• providing the production version (version 1) of the app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Constant communication from the team and weekly check-ins/meetings after each sprint. The team quickly achieved tasks and effectively communicated each step they took or any challenges they faced.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project manager was amazing and so great to work with. She has excellent communication skills and always gives timely responses. She was always available whenever our team needed something and would promptly provide feedback. Items were always delivered on time, and they responded to all our needs in a timely manner. The project management was so great and made the whole experience so smooth.

What was your primary form of communication with X2 Mobile?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team is so great and really takes time to listen and provide to our needs. They have excellent communication skills and we worked really well together.

Are there any areas for improvement or something X2 Mobile could have done differently?

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BACKGROUND

Please describe your company and position.

I am the CEO and Founder of CMC Development GmbH

Describe what your company does in a single sentence.

Our ideea is to promote and expand practicing of water sports like kitesurefing, windsurfing worldwide thru one mobile application.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• design and programm our app
• help with marketing

SOLUTION

How did you find X2 Mobile?

• Clutch Site

Why did you select X2 Mobile over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from X2 Mobile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team developed the app from scratch; we just provided a list of features and some frameworks. They were able to grasp our focus and even suggest the priority of certain features. The backend was also handled by the X2 Mobile Team, which took charge of administering our considerably large database. We released three versions together, starting with the MVP, which had limited functions and lacked Points of Interest (POIs).

During the V2 phase, they uploaded our database and tested the search functionality and data display features. With the latest update, the team implemented improvements and introduced new features, such as user accounts, to enhance the app's functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We tested the features and functionality in a small group of users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We significantly changed the initial approach a couple of times, which of course led to some delays in the timeline. However, we are happy though that the team was open, listened to our demands, and was able to implement our requests.

What was your primary form of communication with X2 Mobile?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team is young and very dynamic, working hard to understand the mechanisms and the problems we are trying to solve. I would appreciate more input regarding strategies to increase user awareness.

Are there any areas for improvement or something X2 Mobile could have done differently?

It was not part of our agreement, but I wish I could receive some tips on app store marketing and optimization, for example, creating app landing pages for iOS.

BACKGROUND

Please describe your company and position.

I am the Director of Scripor Alphabet Ltd

Describe what your company does in a single sentence.

My company is implementing globally the tactile color alphabet, known as the Scripor alphabet; the word “color” – regardless of language, dialect, culture, or geographic location – has been reduced to a unique, simple, and universal symbol, allowing the visually impaired to effectively read, write, identify, recognize, and differentiate colors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• create the mobile app
• spreding the color code, globally

SOLUTION

How did you find X2 Mobile?

Referral

Why did you select X2 Mobile over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from X2 Mobile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Scripor Alphabet Mobile App is an innovative application designed specifically for the visually impaired to learn and master the Scripor Alphabet, a unique tactile writing system that represents colors. The app's primary goal is to provide an accessible and engaging platform for the blind and visually impaired community to learn about colors and express themselves through this revolutionary alphabet. Scope of the Scripor 

• Alphabet Mobile App: 
  • Scripor Alphabet Education: The app will introduce users to the Scripor Alphabet, providing comprehensive lessons on how to read and write each character representing different colors. The lessons will include both text-based and audio instructions to accommodate users with varying preferences and needs. 
  • Tactile Learning Experience: The core feature of the app is to provide a tactile learning experience for visually impaired users. It will leverage the haptic capabilities of mobile devices to create dynamic and interactive tactile representations of colors using the Scripor Alphabet characters. 
  • Color Exploration: The app will offer various interactive tools for users to explore colors. Users can select a color from the color spectrum, and the app will generate the corresponding tactile representation using the Scripor Alphabet, allowing them to feel and understand the color through touch. 
  • Color Combinations and Blending (future): The app will provide features for users to explore color combinations and blending techniques. They can learn how to create new colors by combining existing ones and understand the concept of color mixing. 
  • Community and Sharing (future): The app may include a community platform where users can share their artwork, exchange ideas, and provide support to each other. This social aspect can create a sense of belonging and encourage collaborative learning. 
  • Accessibility Features: The app will be designed with a focus on accessibility, ensuring compatibility with screen readers and VoiceOver on iOS devices. It will comply with accessibility standards, making it user-friendly for individuals with visual impairments. 
• Summary of Key Deliverables: 
  • A mobile application is compatible with both Android and iOS platforms. 
  • Comprehensive lessons on the Scripor Alphabet for visually impaired users. 
  • Tactile learning experience through haptic representations of colors. 
  • Interactive tools for color exploration and understanding color combinations. 
  • An artistic canvas for users to create and share artwork using the Scripor Alphabet. 
  • A potential community platform for users to connect and engage. 
  • Accessibility features for screen readers and VoiceOver compatibility. 
  • User-friendly interface and intuitive navigation optimized for visually impaired users. 
  • The Scripor Alphabet Mobile App aims to revolutionize the way visually impaired individuals perceive and engage with colors. 

By offering an accessible and interactive platform, it empowers users to express their creativity and fosters a community of learners sharing their unique experiences with this tactile alphabet of colors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the Scripor Alphabet Mobile App project that demonstrate progress or success can be assessed through various key performance indicators and user engagement metrics. These outcomes can be used to evaluate the effectiveness of the app in achieving its goals and meeting the needs of its target audience. Some of the measurable outcomes include: 

• User Engagement: Tracking the number of active users, their frequency of use, and the average time spent on the app per session. Increased user engagement indicates that the app is compelling and valuable to its audience. 
• Completion Rate of Lessons: Monitoring the percentage of users who complete the Scripor Alphabet lessons. A higher completion rate signifies that users find the content engaging and useful for their learning. 
• Exercise Performance: Analyzing user performance in practice exercises and quizzes. Improvements in exercise scores over time indicate that users are effectively learning and applying the concepts. 
• Artwork Creations: Assessing the quantity and quality of artwork created using the Scripor Alphabet characters. Increased user-generated content indicates that the app fosters creativity and artistic expression. 
• Color Exploration and Combinations: Measuring the frequency of users exploring colors and trying out different combinations. A high number of color explorations suggests that users are actively using the app's features to enhance their understanding of colors. 
• Community Engagement: If a community platform is included, monitor user participation, interactions, and feedback. Positive engagement within the community demonstrates that users find value in connecting with others and sharing their experiences. 
• Accessibility Compliance: Evaluating the app's compatibility with screen readers and adherence to accessibility standards. Ensuring that the app is accessible to visually impaired users is crucial for the project's success. 
• User Feedback and Ratings: Collecting and analyzing user reviews, ratings, and feedback on app stores or through surveys. Positive feedback and high ratings indicate user satisfaction and overall success. 
• Retention Rate: Calculating the percentage of users who continue using the app over an extended period. High retention rates show that users find value in the app and are likely to recommend it to others. 
• Market Reach: Assessing the number of downloads and installations of the app. A wide market reach indicates that the app has effectively reached its target audience. 
• Media and Press Coverage: Monitoring media and press coverage of the app. Positive reviews and articles in reputable sources can demonstrate the project's impact and success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management demonstrated a positive approach, characterized by prompt and responsive actions to address our needs effectively. The team prioritized effective and timely communication, which played a crucial role in ensuring the project's smooth progress and ultimately led to successful delivery. Their ability to promptly address concerns and maintain clear lines of communication greatly contributed to the project's overall success.

What was your primary form of communication with X2 Mobile?

Virtual Meeting

What did you find most impressive or unique about this company?

• Cutting-Edge Technology
• Strong Client Relationships
• Award-Winning Projects
• Social Impact
• Diversity and Inclusion

Are there any areas for improvement or something X2 Mobile could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the CEO of Verity IQ

Describe what your company does in a single sentence.

Verity IQ offers software solutions to Higher-Education institutions for CRM and student lifecycle management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• Build native iOS and Android apps for our CRM features
• Facilitate great user experience when accessing our CRM features
• Establish a long-term partnership to assist with future projects

SOLUTION

How did you find X2 Mobile?

Online Search

Why did you select X2 Mobile over others?

• Great culture fit
• Other

What was the size of X2 Mobile’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our software solution relies heavily on web real time communication for voice, SMS/MMS, WhatsApp, chat, email, and video. For this reason, we needed native mobile apps to reach local device capability for telephony to receive and make phone calls, as well as ease communication via all the other CRM contact paths. The CRM features are complex and mission critical with real-time workflow events built in, and thus notification banners were a must-have!

Additionally, the activity calendars with built-in workflow automation required increased usability to encompass the complexity behind this feature. Overall, we needed great focus on the user experience to match our web application, even though the screen space on a mobile device is much more limited, compared to the desktop.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Scope, Cost, Quality

Describe their project management. Did they deliver items on time? How did they respond to your needs?

So far, the project timelines were carefully measured, communicated, and the deliverables were ultimately met as we expected. We appreciate the open communication along the way and the willingness to accommodate our priorities.

What was your primary form of communication with X2 Mobile?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are most impressed with their ability to deliver a high-quality product on time.

Are there any areas for improvement or something X2 Mobile could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Cluj-Napoca Municipality is the local authority of the second biggest city in Romania. The reviewer is the Chief Service of Citizen Information Centre of the Municipality and a part of the internal innovation team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire X2 Mobile, and what were your goals?

The city’s objective is to increase the use of the public bus system connecting such areas and the city for daily commutes. A key issue identified by the city is the lack of reliability and predictability of the current system connecting the commuting zones and city. Despite a fixed timetable, buses often have changes to their schedule due to traffic or other incidents.

SOLUTION

How did you select this vendor and what were the deciding factors?

The technical solution takes a simple and innovative approach to offer real-time data to the Cluj Public Transport users. The bus position is accessed via an API that provides the GPS locations of the bus every five seconds. Based on the bus position the application predicts the amount of time it will require to get to the next station and shows its exact location on the map.

The user has real-time information on arrival time and expected delays per station The solution provides a great user experience for both iOS and Android users via native applications. Transport Cluj is very minimalistic with the objective of being a 3sec app. The user should enter and find the information needed in less than 3 sec.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• The identified need for the citizens reffers to a live support application
• For moments of high dependency (i.e in Gherogheni you have 1 bus every hour)
• When the stakes are high due to delays or disruptions (i.e you a doctor appointment)
• When waiting for the bus that is not coming
• Making decisions on the go due to delays or when in a rush
• To plan ahead in case of any changes in the schedule Major benefits the app offers
• Helps when making fast decisions on the go
• Reduce stress and anxiety by making it easy to find information or replan the journey

How many resources from the vendor's team worked with you, and what were their positions?

While a team was allocated to this project, also the leadership was availabe upon request for any type of need we had in the implementation.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• During the 5 days demo, more than 90% of the people interviewed managed to answer all the questions from the scenarios used without getting any help.
• On a scale from 1-5 how difficult was it to complete the task? - 97% of the people rated it as very easy to use, and 3% rated it as easy
• On a scale from 1-5, what is the overall level of satisfaction? - 98% of the people rated it as 5/5, 2% rated it as 4/5 • 100% of the people interviewed stated they would use the app when published.
• What is the most valuable feature? More than 90% of people mentioned the real-time tracking of the bus on the route.
• The Metropolitan area would benefit most from the app due to the lower frequency of the buses. Losing a bus means so much more there
• The most common suggestion in terms of new features to add was a search functionality for the stations.
• The most important next step is to incorporate the entire CTP bus fleet.

Describe their project management style, including communication tools and timeliness.

We had recurrent meetings and a complete periodic overview at all stages of the project

What did you find most impressive or unique about this company?

Their openness to trust us as partners and the agility to allocate all the resources identified as needed in the proper timing.

Are there any areas for improvement or something they could have done differently?

No. We have been particularly impressed by the client-centered approach that the team members had.

BACKGROUND

Please describe your company and your position there.

I am the Founder and CEO of The Box - Barbell Club, a gym located in Cluj-Napoca, Romania.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire X2 Mobile, and what were your goals?

We have two locations in Cluj-Napoca, and we needed an app for our members to access our content (like workout of the day, trainer bio/info, and so on…), to book an appointment with one of our coaches, to book a class. Our goal was to have a friendly and easy-to-use platform for our community.

SOLUTION

How did you select this vendor and what were the deciding factors?

First, I was looking for people easy to talk to. But on the other hand, I was eager to find great skills, nice previous projects and good cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of discovery meetings to discuss our goals and objectives. We provided the wireframes, they gave us feedback, and then we came up with a great design. After that, they started the development. Every two weeks we had a demo meeting.

How many resources from the vendor's team worked with you, and what were their positions?

Most of the time we worked with the project manager, but every two weeks we interacted with all team members (developers, QAs, …)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our members were very happy with our app, we received only great feedback.

Describe their project management style, including communication tools and timeliness.

The project manager was easy to communicate with, he provided updates regularly. Because we are based in the same city, we had lots of face-to-face meetings. Everything was delivered on time.

What did you find most impressive or unique about this company?

In X2Mobile team I recognised teamwork skills. They listened to my concerns, have strong organizational skills, and we communicated a lot.

Are there any areas for improvement or something they could have done differently?

Nobody’s perfect, and regardless how critical we are when it comes to strengths and weaknesses, I haven’t doubted their abilities to get the job done.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a full-service software development company, focused on building mobile and web products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire X2 Mobile?

We requested X2 Mobile's help in augmenting one of our project teams. The project was focused on developing new features for an existing mobile application.

What were your goals for this project?

The main goal was the development of new features for an existing mobile application.

SOLUTION

How did you select X2 Mobile?

Based on a recommendation.

Describe the project in detail.

The scope of the project was the development of new features for an existing android application. X2 Mobile worked closely with our internal team and created all the requirements together with the client's Product Owner.

What was the team composition?

From X2 Mobile there were 2 persons involved in the project, an Android Developer and a Project Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All the proposed features were implemented and released into production successfully without major issues.

How effective was the workflow between your team and theirs?

The project manager that we were assigned was easy to communicate with and provided us frequent updates. And the Android Developer was very skilled and independent. We used Slack for all communication. Overall, I was impressed by their involvement and proactivity in having a successful product release.

What did you find most impressive about this company?

I was very pleased by the knowledge that X2 Mobile had about mobile app development, user experience and optimization. We appreciated that they were very proactive and open to going the extra mile to make sure things are done as expected.

We have worked with other agencies, but this was a particularly collaborative and positive experience. I will certainly engage with X2 Mobile again for any mobile app needs that we have in the future.

Are there any areas for improvement?

Nothing worth mentioning.