What was the scope of their involvement?
X2 Mobile built our app from scratch a couple years ago. They’ve made improvements to it since then. We reviewed out-of-the-box solutions, but they didn’t fit our specific needs. We honestly weren’t sure what the best solution would be, so X2 guided us into something that made sense on an iPad. We knew we were going to only use iPads, so they developed the app using Xcode. More recently, they’ve also developed a couple of stand-alone apps for us in Swift, which is leaner and quicker to code. The Xcode app took several months to develop, whereas the Swift apps each only took a month to go from conception to a working version.
X2 Mobile also assisted us in finding barcode scanners that met our requirements, altering them to suit our purpose. They built us a custom Arduino interface for the scales and cameras we use. In short, they’ve been able to modify devices in the warehouse, enabling us to more efficiently use them within our proprietary software.
When the relationship began, we were only working with George [Purusniuc, co-founder]. Over time, we’ve worked with three different developers who have been really good as well. One developer gets assigned to us at a time, and the one we have now is quick and able to critically analyze issues.
How did you come to work with X2 Mobile?
I found their profile on one of the freelance sites. I was looking for a firm who was willing to learn details about what we do. George at X2 took the time to ask smart questions about our business and our processes.
How much have you invested with X2 Mobile?
Over the course of our relationship, we’ve invested over $200,000. Last year, we paid around $60,000–$80,000 for their services.
What is the status of this engagement?
We started working together in April 2013. They continue to support the app with updates and improvements. After the first six months, we realized that we wanted a long-term relationship with X2, so now we essentially look at them like a salaried employee.