WP Pals

BACKGROUND

Introduce your business and what you do there.

I’m the founder & CEO of Truesage, a stress reduction, mental and emotional health, and wellness company for businesses that want to offer specialized help for their employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WP Pals?

I have had a number of websites over the years, but I have been focusing on growing Truesage’s site because of our strategic partnerships with large companies all around the world. Having a top-notch website became very important to me, especially during the pandemic, because most of our work was being done online.

I needed a company that could build and maintain a simple, easy-to-use website for me.

SOLUTION

What was the scope of their involvement?

WP Pals has built a custom WordPress website for us from scratch. The site allows us to reach employers and help their employees with specialized services that fit their unique needs and features all of the assessments, scoring, reports, and individualized training programs that our company offers.

As my company has grown during the pandemic, WP Pals has had to adjust and grow the site by adding more courses, books, features, webinars, and even an accompanying mobile app. The most difficult part has been to choreograph and execute my ongoing evolutions; every couple of months, WP Pals has helped implement more and more features into the site to keep up with our customers’ needs.

WP Pals is also responsible for maintaining the site.

What is the team composition?

We’ve worked with a number of project managers. Designers, creators, and coders from WP Pals.

How did you come to work with WP Pals?

WP Pals was recommended to me by one of the members of my team.

How much have you invested with them?

We’ve spent somewhere between $10,000–$49,000 so far.

What is the status of this engagement?

We started working together in June 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen increases in our site traffic, click-through rate, and conversion rates.

How did WP Pals perform from a project management standpoint?

WP Pals has performed incredibly well in terms of project management. I've worked with a lot of development companies, and so far, they're the best I've ever worked with. 

We typically communicate through email and phone calls.

What did you find most impressive about them?

WP Pals is very responsive and can work at a fast pace, which we oftentimes need to do. 

Are there any areas they could improve?

No, I have no complaints. If we have a problem or an issue, we always seem to be able to resolve it really quickly.

Do you have any advice for potential customers?

Stay in communication with them, and you won’t have any issues.

BACKGROUND

Please describe your company and your position there.

We are a City of Milwaukee Business Improvement District (BID). I am the BID Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WP Pals, and what were your goals?

For website redevelopment Goals upgrade to higher quality, cleaner, more professional website

SOLUTION

How did you select this vendor and what were the deciding factors?

Based off Google and Facebook search specifically looking for companies that specialize in word press sites. Factors were videos, reviews, and work samples in existing portfolio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Keeping the branding, keeping to timeline, staying within budget, on going maintenance

How many people from the vendor's team worked with you, and what were their positions?

4 Jeff was my original website coordinator Hamza is the Team Manager Gerald replaced Jeff when he left as my web coordinator and then Arthur replaced Gerald when he become ill.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

General feedback is that this website is a much better representation and layout of our work and what we do.

Describe their project management style, including communication tools and timeliness.

Overall was good. I am glad that through the changes in staffing that happened in the company just like everyone else in the world during covid 19, Hamza stayed on board ans constantly communicating and everyone was professional.

What did you find most impressive or unique about this company?

What they’re able to do with Wordpress( their expertise)

Are there any areas for improvement or something they could have done differently?

Lots of emails I prefer to show what it is that I need. It is hard to convert changes you want over email, and it’s time consuming to type.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a podcast; I also have a blog and a website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WP Pals?

I had some issues with my website that I needed to fix, as well as some aspects I needed to change.

SOLUTION

What was the scope of their involvement?

They’ve done multiple tasks on my site. For example, I had a page I needed to replace because, when I took it down, a line went through it and I didn’t know how to get rid of it. After replacing that page, they connected my email to the WordPress site. They also exchanged some photos, made the photos look consistent on my blog, and fixed the tab on my home page.

My contact form had disappeared off my contact page, and, for some reason, my blog posts stopped showing up after a certain point. He got those all back on my site.

What is the team composition?

As far as I know, there was only one person.

How did you come to work with WP Pals?

I’d been struggling to find someone that knew WordPress, and one resource who didn’t end up working out reached out to their network for recommendations and found WP Pals.

How much have you invested with them?

I spent $700.

What is the status of this engagement?

We worked together from April–May 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They did very well, accomplishing everything that I asked for. We were very happy with him.

How did WP Pals perform from a project management standpoint?

They were very responsive. If I contacted them on Thursday, then the item would be fixed on Monday. They were very fast. We mostly communicated over phone, text, and email.

What did you find most impressive about them?

They were very quick. I’d worked with one person before, but he was slow to respond. He didn’t ask my opinion on things either. WP Pals was very responsive, however.

Are there any areas they could improve?

Our communication was a bit hard to understand at times.

Do you have any advice for potential customers?

Have a list of everything that you want done and send that list to your resource so they’re aware. They got back to me with a price after I sent the list and it was very helpful in figuring out my budget.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a moving company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WP Pals?

We needed someone to develop and design our website.

SOLUTION

What was the scope of their involvement?

We requested WP Pals to provide us with a full web development service, where they implemented new features and functionalities to our platform.

Moreover, they helped us develop and manage the content on our website.

What is the team composition?

Our main point of reference was the one who managed our project.

How did you come to work with WP Pals?

WP Pals were a recommendation by mutual friends on Facebook.

How much have you invested with them?

We invested $2,500.

What is the status of this engagement?

We worked together from February–April 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

WP Pals was able to successfully adhere to our requirements, answer our concerns, and deliver a successful product.

How did WP Pals perform from a project management standpoint?

Their project management was highly-organized and they were really responsive in answering all of our questions and concerns.

We typically communicated through email.

What did you find most impressive about them?

We were impressed with their receptiveness to feedback and development velocity.

Are there any areas they could improve?

The project was very much straightforward so I don’t have any constructive feedback on their services.

Do you have any advice for potential customers?

I advise you to have a very good understanding of your project to get the most out of your engagement with WP Pals.

BACKGROUND

Please describe your company and your position there.

I am principal of a startup landscape architecture company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPPals?

I needed a total web site update. WPPals helped create a framework for the new site, with design, and integrated details I needed to meet my marketing goals.

SOLUTION

How did you select this vendor and what were the deciding factors?

On a local neighborhood group on Facebook, someone had recommended WPPals as a great company to work and also worked on small company web sites.

Describe the project in detail and walk through the stages of the project.

I filled out a brief questionnaire form WPPals and scheduled a meeting to review my web site goals - reviewing my previous web site as well as other sites that I thought were comparable. I liked that they asked what I did NOT want on my web site. From there they set a website design framework and I regularly met with my WPPals manager until we got it perfect! At the very end, a tutorial was given so I could make changes to the web site on my own.

How many resources from the vendor's team worked with you, and what were their positions?

2 team members worked with me, a project manager and a web developer for specific issues.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have had great response on my new web site once I launched it. It has been a great tool for my business.

How effective was the workflow between your team and theirs?

Workflow worked well. We established regular weekly meetings to review design progress.

What did you find most impressive or unique about this company?

They were always patient and willing to explain things that I didn't understand.

Are there any areas for improvement or something they could have done differently?

Once I had all the information needed for the development of the web site, the process was streamlined and quick. I think I was the hold up for the most part!

BACKGROUND

Introduce your business and what you do there.

I’m the broker-owner of JWang Properties, which is located in Houston, Texas. I’ve built my business model to be an independent brokership, but I also have a video production business that’s focused on real estate.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WPPals?

I needed someone to develop three landing pages for me.

SOLUTION

What was the scope of their involvement?

WPPals developed my website. They also created three landing pages for me: one for my real estate listings, one for my custom video production businesses, and one for my published works as a fiction author.

What is the team composition?

I’ve only talked to two people from WPPals.

How did you come to work with WPPals?

I looked around for web designers on Facebook, and a few had reached out to me with their proposals. One of the members of WPPals actually sent me an email, which is how I discovered they had a Houston number. I wanted to work with someone local so we started talking from there. 

How much have you invested with them?

I’ve spent $4,000.

What is the status of this engagement?

We started working together around the summer or fall of 2020, and it is ongoing. They continue to make modifications to my website every now and then.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everybody has been impressed with my website. It’s quite unique and perfectly reflects all that I do.

How did WPPals perform from a project management standpoint?

They’ve performed well. We communicate via email and text message.

What did you find most impressive about them?

Their price is very reasonable, and they’re really committed to customizing the site according to what I want. Instead of telling me what they can do, they listen to what I want to see.

Are there any areas they could improve?

There’s always room for improvement. Perhaps they can add more animations to the web design.

Do you have any advice for potential customers?

Know what you want and have a thorough conversation with their team.

BACKGROUND

Please describe your company and position.

I am the Owner of Media One Audio-Visual

Describe what your company does in a single sentence.

NO

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WP Pals to accomplish?

• Make an attractive website
• Attract customers

SOLUTION

How did you find WP Pals?

Online Search

Why did you select WP Pals over others?

• Pricing fit our budget
• Good value for cost

How many teammates from WP Pals were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

My website was very dated so I hired WP Pals to update it and make it look more modern. They did exactly this and I am pleased.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This question doesn"t make sense to me. I thought they did a good job. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always immediately responsive and would fix any issue raised by me. 

What was your primary form of communication with WP Pals?

Email or Messaging App

What did you find most impressive or unique about this company?

I thought they were very personable and professional. 

Are there any areas for improvement or something WP Pals could have done differently?

I think WP Pals did a very nice job and would highly recommend them. I gave them a plethora of examples, and they were able to find the look I was hoping for to represent my business.

BACKGROUND

Please describe your company and position.

I am the President of Lady's Coco Classic

Describe what your company does in a single sentence.

Non- Profit organization Lady's Coco Classic : Reel Women fishing for a cause"; AUTISM

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WP Pals to accomplish?

• design website
• made very friendly useful
• very attractive to capture the interest of the clients

SOLUTION

How did you find WP Pals?

Online Search

Why did you select WP Pals over others?

• Pricing fit our budget
• Company values aligned

How many teammates from WP Pals were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 Project started with my vision that was executed ,with all my goels clearly stated and achieved. A list of specific tasks and activities required to comlete the project in a timely maner. The project was a well- defined scope of work increases the likeihook of project success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Josh was very thorough at meeting deadlines. Satying within my budget and achieving my desired outcomes and ensuring satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I can't have asked for a better team to forfull all my visions on how I saw my wwbsite to take form and execute all my needs with this site on a timely maner.

What was your primary form of communication with WP Pals?

Email or Messaging App

What did you find most impressive or unique about this company?

How they love what they do and do what they love for the client. To make the experience of walking though this website so at ease that I was in great hands of a awesome team. All my needs of the site was meet and ease for me to use on a daily bases.

Are there any areas for improvement or something WP Pals could have done differently?

They were absoluted a great and friendly company to work with. Always are there when I need and have questions even a year later.I can't see any more that would have made my experience any better.

BACKGROUND

Please describe your company and position.

I am the President of Byproduct Connect LLC

Describe what your company does in a single sentence.

Consultancy and marketplace for industrial byproducts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WP Pals to accomplish?

• Fix hosting bugs

SOLUTION

How did you find WP Pals?

Referral

Why did you select WP Pals over others?

High ratings

How many teammates from WP Pals were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Domain/hosting issues due to the expiration of web development software can be frustrating, but they were able to get us back on track without any setbacks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks Aaron and WP-Pals for getting Byproduct Connect's website back up and running in a timely manner!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were incredibly attentive and helpful!

What was your primary form of communication with WP Pals?

Email or Messaging App

What did you find most impressive or unique about this company?

Timely accommodations. Be sure to reach out to them if you're looking for help in anything related to web development and maintenance.

Are there any areas for improvement or something WP Pals could have done differently?

Nope.

UPDATED REVIEW

This review was published on April 4, 2022.
Joshua Rappoport
Founder, Byproduct ConnectLogistics & Supply Chain

Englishtown, New Jersey

1-10 Employees

Jan 2022 - Apr 2022

Less than $10,000
Project summary
WPPals helped a byproduct materials marketplace company to finish their DreamHost website. They made adjustments to get the site up and running, did the design, and helped with other certifications.

Feedback summary
The client was satisfied with WPPals’ quality work. They successfully completed every requirement and met every need in a timely manner. The team stood out for their affordability, communication skills, flexibility, and ability to deliver. They used emails and Facebook Messenger to communicate.
BACKGROUND

Introduce your business and what you do there.

I’m the founder of Byproduct Connect. We’re a closed-loop marketplace for byproduct materials; we take materials from one manufacturing facility and find a market for them. We’re a small company with less than five employees. Right now, we’re feeling out our direction.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WPPals?

We wanted to get our website up and running. We already had the bones of the site, but there were a lot of frustrating issues with WordPress and the setup.

SOLUTION

What was the scope of their involvement?

WPPals helped us make the adjustments we needed and completed the DreamHost site. They also helped us with design and some of the other certificates we needed to ensure the website wasn’t encrypted or anything along those lines. The website was simple; it included services, about us, and contact pages. Its main purpose was to list our services and allow customers to reach out to us.

After they completed the initial services, there were some issues. WPPals stepped in and adjusted the code to help us out again.

What is the team composition?

We worked with Aaron (WordPress Consultant), the owner. He wasn’t performing the actual services, but he relayed what we wanted. We spoke to the team members once or twice.

How did you come to work with WPPals?

I made a post, and a friend shared it. A couple of different people replied to it. WPPals seemed like a good fit based on our initial reviews, so we gave them a shot.

How much have you invested with them?

We spent about $800.

What is the status of this engagement?

We started working with them in January 2022, and they completed the website work in April 2022. We haven’t ended the relationship, but we don’t need more work at the time. In the near future, we’ll look to get WPPals’ help to develop the site into an online marketplace.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We just needed to accomplish a couple of tasks, and they did what we listed out.

How did WPPals perform from a project management standpoint?

Communication was great. We couldn’t meet in person, but they were always very communicative and timely. They resolved any issue quickly and were accommodating and flexible.

We used email and Facebook Messenger to communicate. We started chatting through Facebook with the original point of contact.

What did you find most impressive about them?

After their affordability, their communication skills, flexibility, and ability to deliver were their best qualities. All in all, they met everything we needed.

Are there any areas they could improve?

No, I can’t think of anything off the top of my head.

Do you have any advice for potential customers?

It’s easier to message them than chat. They address things better when they’re written down.
Star Ratings
Overall rating: 5 - We were very satisfied.

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Executive Director of National Organization of State Associations for Children (NOSAC)

Describe what your company does in a single sentence.

We are a national membership organization that provides expertise and advocacy on children and youth services, policy and best practices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WP Pals to accomplish?

• Redesign our website

SOLUTION

How did you find WP Pals?

• Online Search

Why did you select WP Pals over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from WP Pals were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Phases of website redesign:

• transition from SquareSpace to WordPress
• weekly updates
• corrections and launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timely delivery of redesigned website, customer service, and communication throughout each phase of design/development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

WP Pals LLC was outstanding in their professional service delivery, and we are very pleased with our new website. They were timely and responsive.

What was your primary form of communication with WP Pals?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to quality, communicating details and answering questions, and their desire to work with us on a limited budget.

Are there any areas for improvement or something WP Pals could have done differently?

I have no deficits to report.