What evidence can you share that demonstrates the impact of the engagement?
When we launched the website and promoted it on all of our social media platforms, we saw an immediate boost in the level of engagement from our audience. Since then, we have seen very steady growth over time, which we are very happy with. They operate like a partner rather than a service provider, often going above and beyond to deliver solutions for any kind of problem we might have.
How did Wow Effect Communications perform from a project management standpoint?
The biggest compliment I can give them is on their responsiveness. Their whole team is incredibly quick to address matters, complaints, or issues of any kind. We have incredible peace of mind around all of our marketing efforts because we know that no matter what problem or question arises, it is going to be solved.
For the most part, we communicate by email, phone, and WhatsApp conversations. When there is any communication outside of email, however, there is always a follow-up email from them identifying exactly what we’ve discussed so that we are always on the same page.
What did you find most impressive about them?
Their level of responsiveness to us at all times made it clear that they were incredibly committed to our success. We haven’t been overwhelmed at any point throughout the project because they are always there for us. They have been totally on point no matter what challenge we were facing.
Are there any areas they could improve?
We would like to see a little bit of improvement in the output of their graphics for the content that they create for us. The graphics they do are good, but we think there could be a little bit of improvement if they were able to hire another designer to help with those.
Do you have any advice for potential customers?
My only advice is not to wait to get started. The best time to improve your image is always now.