Worldteam Technology Services

BACKGROUND

Please describe your company and your position there.

I am the head of the R&D and Products department of a large transaction processor and gaming system.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arcade Dev House?

When we embarked on this project we realised that the technology and skillset was outside the primary core business of what we do. We engaged with Arcade Dev House to help with the online architecture, skill up the team on new technologies and help us push the product BAU.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Arcade Dev House because they were more interested in solving the requirement rather than entertaining their own skillsets. They worked in well with our team as a result.

Describe the project in detail and walk through the stages of the project.

Firstly we identified the data than needed to be transported and worked with Arcade to develop a safe solution to deliver data with layers of redundancy so as not to impede the current products offered off the identical data sets.

Once we had the internal mechanics worked out and operating we used the Arcade Dev House resources and their cloud computing contacts to engage in data transportations, aggregation and delivery.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a team of engineers a product manager and executive technical directors to achieve the result we were after.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Moving the data to the cloud and aggregating and filtering the results to ensure secure delivery of the data was a key moment in the project. Enabling all the end points and watching the data flow through to the consumable lake for the customer was key to the project success.

How effective was the workflow between your team and theirs?

The workflow between the two teams was very positive. There are multiple channels managed from their PM back and forth from both teams that allow the team members to progress their tasks while minimizing roadblocks.

What did you find most impressive or unique about this company?

The Arcade Dev House are a refreshing new take on collaborative R&D. They took time to understand not only the requirement but our business so they knew all the internal language and terminology speeding up the process considerably and making it a pleasure to work with as they acted as an extension of our team.

Are there any areas for improvement or something they could have done differently?

No area for improvement.

BACKGROUND

Please describe your company and your position there.

SAP business analyst

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arcade Dev House, and what were your goals?

Product costing app - bespoke app for Agrana to calculate sales price of finished products

SOLUTION

How did you select Arcade Dev House and what were the deciding factors?

The company won a tender because they offered a solution at competitive price that would include all necessary requirements in terms of frontend & backend

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Several workshops / Creating BRD / Creating SRS / Iterative app development with functional & UAT testing after each stage / Go-live and hyper care. For now we have a service agreement with Arcade.

How many people from the Arcade Dev House team worked with you, and what were their positions?

Vincent - BA, Sam & Jackie - managers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app has been successfully working and going through some transformations (add-ons and performance improvement through archiving/ re-programming) in the last 5 years. This was and remains a vital tool for our commercial team

Describe their project management style, including communication tools and timeliness.

effective

What did you find most impressive or unique about this company?

Their competency, attention to details, and soft skills of business analysts were impressive.

Are there any areas for improvement or something they could have done differently?

In some cases , when I lodge a ticket, I don't get any response for days/ weeks. It would be great, if you can provide a regular feedback on what the status of incident is without me sending a remainder.

BACKGROUND

Please describe your company and your position there.

Global Racking and Storage Manufacturer, National Marketing Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arcade Dev House, and what were your goals?

Web Application Development and AWS/Managed Services

SOLUTION

How did you select Arcade Dev House and what were the deciding factors?

The company put in the effort pre-sales to understand and deliver concepts and solutions with our management team, giving us confidence in delivery, timeframes and cost.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project involved delivering a platform that would act as a single source of truth for our country offices, consolidating access to information on our products, files and integrated with our country websites to capture and assign contact form leads which we could distribute to our distributors/franchises automatically.

How many people from the Arcade Dev House team worked with you, and what were their positions?

Product Owner, Product Manager, UI Designer, Back-End/Front-End Developers and Testers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A successful outcome that gained company wide adoption (globally) and integrated seamlessly with our marketing initiatives for lead generation.

Describe their project management style, including communication tools and timeliness.

Focused Agile development and very quick to make changes on the go.

What did you find most impressive or unique about this company?

Their communication, delivery to deadlines, and responsiveness stood out in the workflow.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Pet Insurance, General Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arcade Dev House?

Web Development and Web Maintenance

SOLUTION

How did you select this vendor and what were the deciding factors?

Arcade was recommended to us by another supplier

Describe the project in detail and walk through the stages of the project.

Development of a new pet insurance site, integration with Petsure to our quote tool and the maintenance thereof.

How many resources from the vendor's team worked with you, and what were their positions?

2, CEO and Project Manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, it was successfully launched and successfully used every day.

How effective was the workflow between your team and theirs?

Very effective

What did you find most impressive or unique about this company?

They have delivered what we asked for.

Are there any areas for improvement or something they could have done differently?

They could have been more well versed in the SEO requirements of the site.