ECCCSA19 Best-3 Small Contact Centres in Europe
World Performance Group is a Canadian owned company with has 2 divisions in Eastern Europe, based in Romania and Bulgaria. We specialize in programs less than 100 seats and have a mature management team in place that have experience working from companies such as LEGO, GM/Opal and Motorola. They bring a 'hands-on" personal approach to supporting our customers. We provide the same "best practices" as much larger, more expensive contact centre in an affordable price range with the value our customers need.
In 2018 ECCCSA - European Customer Service and Contact Centre Awards, selected us as one of the Best-3 Small Contact Centre in Europe. For 2019, we are a Triple Nominees for Best Small & NEW Contact Centres and Best Partnership with Formula 1, winning the Bronze Award for Best NEW Contact Centre.
Our WPG Racing Solutions division provides Fan Engagement to Formula 1 worldwide in over 100 countries, multiple languages 365 days a year. Formula 1 is one of the best know and respected brands in the world, and we are proud to be their long-term partner. WPG-RS specializes in support for Sports and Esports.
Our WPG Solution Division is a boutique sized contact centre that specializes in multilingual programs from 3 - 75 agents. We provide Inbound and Outbound eCommerce and “out-sourced” Telemarketing Services. We offer a unique set of language skills that set us apart from other Contact Centres allowing our customers to focus directly on multi-language market opportunities. WPG proposes omni-channel contact center solutions in business-to-business and business-to-consumer services which allow clients to achieve success in their market goals.
Worldwide support for F1 using 6 language in 100 countries. From day 1, WPG has functioned as a Formula1 Team, ensuring high levels of customer satisfaction and brand protection.
WPG Team is handling Inbound calls, chats and e-mail tickets using strict SLAs & powerful CRM. Due to the success of the partnership, F1 decided to extend the current agreement until 2022.
WPG Racing Solutions is the worldwide partner for Formula 1, in 100+ countries, multiple languages, 365 days a year. In 2018 we were selected by ECCCSA as on of the 3-Best Small Contact Centres in Europe
In 2018, ECCCSA selected us as one of the 3-Best Small Contact Centres in Europe