What were the results of the project?
The Ford one was probably the biggest one and, because of the times constraints, the most impressive one. It was literally within three months. It was millions of dollars' worth of contract, shipping a hundred pieces a day and getting a hundred pieces in. We were able to do that and reduce our staff by half. In that regard, it was a considerable labor savings, just because of the efficiency of the software.
Do you have any statistics or metrics on the project?
I would say that $60,000 we spent was made up probably within a half a year.
What differentiates WorkXpress from others?
For us, it's definitely their flexibility. WorkXpress is constantly innovating different parts of their product. I guess it's meeting the demand that's out there, whether it be hooking up with FedEx in shipping, or credit card processing, or whatever. They're constantly building different things into their product that make it versatile. Again, that's a big thing for us. We make changes to the product every day, and we release nightly.
Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?
Again, this is so long ago, and I know they've changed because I've been through a presentation of how they handle their projects now, and they're much better than they were.
Back in the day when we did it, the communications weren't great. There was a pseudo-timeline, and it wasn't laid out there, "You're going to pay $5,000 and you're going to have this by the 10th." It wasn't set up like that.
Now, they have weekly meetings, and they're a lot more open with the clients, establish goals, and so on. That was one thing they were weak at when we were going through it, but I think it's improved now.
What advice would you give a future client of theirs?
Just make sure you nail it down. It's probably that way with anybody in software. Make sure you've got your scope pretty well defined and hold them to it.