The Workshore

Please describe your company and your position there.

I am an independent Creative Director with over 16 plus years agency experience working on global brands.

For what projects/services did your company hire The Workshore, and what were your goals?

The Workshore was hired to assist in web development for an existing client project that needed to be continued. The scope of the project included fixing initial development that had turned problematic from an initial internal developer, web optimization on mobile platforms, clean CSS and stylesheets, ensure all wp and third party configurations as well as site optimization for google standards.

How did you select The Workshore and what were the deciding factors?

The Workshore was chosen by their clear outline of objectives, upfront communications and cost efficiencies.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The site was built on wordpress while working with Avada and Fusion technologies. Weekly calls were orchestrated to ensure expectations were met along with best practice conversations for UX. The first stage of the project was developed within a testing site and inVision for collaborative feedback.

How many people from the vendor's team worked with you, and what were their positions?

The Workshore team included the following members: James/Founder, Geetika/Quality Assurance Analyst, and Prashant/Sr. Frontend Developer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project moved forward efficiently and the client was very pleased with the final outcome.

Describe their project management style, including communication tools and timelines.

The Workshore communicated via emails, conference calls and inVision. No issues or concerns were raised despite the difference in time zones.

What did you find most impressive or unique about this company?

Excellent communication and execution skills. Very knowledgeable in web development, UX design, and best practices.

Are there any areas for improvement or something they could have done differently?

Not at all and I look forward to working with them in the future.

Introduce your business and what you do there.

I’m the CTO of a boutique design and development agency.

What challenge were you trying to address with The Workshore?

We needed to outsource development.

What was the scope of their involvement?

Currently, they’re working on a custom web app. We produced designs and The Workshore is doing the front-and backend development, as well as the database architecture. They work in Laravel for the backend and Vue.js for the frontend.

What is the team composition?

I worked directly with a project manager.

How did you come to work with The Workshore?

I’ve known their owner for 10 years now. I was referred to them by another colleague.

How much have you invested with them?

We’ve spent over $25,000 over all of our projects together.

What is the status of this engagement?

We started working together eight years ago. Our collaboration is still ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

On a scale of 1–10, their quality is about a 6–7. I don’t see them as the top agency out there but they’re not the bottom either. They’re good.

How did The Workshore perform from a project management standpoint?

There could be better communication in their code reviews. Otherwise, the communication is generally good. We communicate via email and Zoom.

What did you find most impressive about them?

They have a lot of really great talent. They have a plethora of engineers that can work on multiple types of software, which is good.

Are there any areas they could improve?

They could understand the role of the client and what they’re looking for. They could also be more transparent, depending on the client’s needs.

Do you have any advice for potential customers?

My advice is to communicate extremely well and delineate all requirements prior to starting.

Please describe your company and your position there.

We are a large fur and leather retail store. We have 20+ locations throughout the Southeast and an eCommerce store. I am the director of marketing. I oversee all advertising for each location, as well as the development of our online presence.

For what projects/services did your company hire The Workshore Technologies Pvt Ltd.?

We have been working with TheWorkshore for several years now. They are our dedicated offshore team which provides readily troubleshooting and supports for our online store.

Around March 2019, we decided to shift our eCommerce store from Magento to Shopify. For this big move, we asked TheWorkshore to take care of all the necessary things. This included:

- Store and data migration

- Store setup on Shopify

- Website designing for the new store

- Troubleshooting and maintenance during and just post-launch of the new store

What were your goals for this project?

With regards to the migration to Shopify, above all, we wanted the store move to be completely smooth. Before we asked TheWorkshore to to execute the project, we agreed upon the following goals to be achieved: - Setting up the new store in the shortest time possible before our sale season would start - Enhance the overall customer experience by improving the user interface

How did you select this vendor?

Initially, we got in touch with TheWorkshore through a referral. Ever since then, my team and I have continuously seen our offshore team producing quality work. When the migration project was finalized, we knew that we had to involve TheWorkshore for this milestone as well.

Describe the project in detail.

The idea was to work together and TheWorkshore made that easy. We set up an initial meeting to discuss our needs and the timeline. We are a seasonal business, so we needed our site launched and ready to go with no errors no later than September. We sent our visions and requests to TheWorkshore and they created a mock design for our site.

After very little changes, they were ready to get started. Their job was to handle all migration from our previous site, the full development of the new site, install all extensions, connect third-party suppliers, such as our gateway applications, and do continuous testing to ensure everything was working.

We provided the basic information, descriptions, and credentials for TheWorkshore to implement. They also found issues within our previous site and made suggestions to improve them on the new one.

What was the team composition?

For the store migration project particularly, we were given a full fledged team that were experts in their respective fields.

This includes:

1 Magento and Shopify developer, 1 UX (front end) developer, 1 UI /UX website designer, 1 Quality analyst and 1 Product manager.

Can you share any outcomes from the project that demonstrate progress or success?

Since the launch of the new store, we have seen a steady rise in sales. Additionally, several of our customers have told us about how they find it much easier to browse and purchase on the online store. The Workshore has definitely helped us achieve our goals!

How effective was the workflow between your team and theirs?

Clear and effective communication is always on top of TheWorkshore’s list as an offshore team. This is certainly one of the reasons why we love them. During the execution of the project, whether it was updates or questions, we always got quick replies from them. The team was also quite flexible in its timings for certain discussions.

What did you find most impressive about this company?

Though it will be hard for me to sum up the awesomeness about TheWorkshore in one word or so, we would say that overall, the offshore team is extremely passionate about what it does. We just love how everything they do is with the intent of helping our store grow. We also added last minute changes and requests on numerous occasions, and they handled each one easily. Definitely recommend these guys for achieving more growth for the online store!

Are there any areas for improvement?

TheWorkshore has always been there with us in the journey for our store. We have seen them grow in terms of skill sets and management. So, all we would like to say is “Way to go, TheWorkshore!”

Please describe your company and your position there.

We are a nationwide discount medical organization for cash-paying chiropractic patients who have limited or no insurance to cover the cost of healthcare. Patients join our program and are guaranteed to save a minimum of 25% off each visit with any participating provider. Founded in 1993, we've successfully created a more affordable continuum of care for millions of chiropractic patients. As an Operations Manager, it is my responsibility to strategize methods to initiate or maintain connectivity between patients and providers. We do this through social media, direct advertising, products and promotions that increase the chiropractor's visibility to consumers.

For what projects/services did your company hire The Workshore Technologies Pvt Ltd. ?

We hired The Workshore to captain a social media project called ChiroBlaze. The project required in-depth consultation, custom-written web development and mobile apps.

What were your goals for this project?

The goal for ChiroBlaze was to create a website and apps that would ease social media management for chiropractic staff members who were either too busy or untrained in creating effective social media marketing. We aimed to provide a professionally-designed library of customizable chiropractic-themed content, automated scheduling for pre-planned monthly marketing, and simultaneous one-click sharing across multiple social platforms. In addition, we required back-end web support for our in-house designers to connect, review and publish content internally.

How did you select this vendor?

We were initially referred to The Workshore through a local web developer that outsourced a few of our smaller projects we had going to their offshore team. It was our first experience using a team outside the U.S., but we were so impressed with their work ethic, availability and intellect, we chose to employ dedicated team members from the Workshore team to work with us full-time for the ChiroBlaze project.

Describe the project and the services they provided in detail.

The Workshore successfully created an advanced and superior social media management system for Chiropractors. They also provided additional talent when our team was lacking man-power and resources for creative designers and article contributions.

They go beyond limited directives by taking initiative and looking for ways to improve the product. They tighten logistical planning, improve the user experience and provide professional consulting solutions.

What was the team composition?

The Workshore team assigned to ChiroBlaze was always captained by a dedicated project manager, 2-5 developers and 2-3 creatives.

The size of the team generally depended on what projects we put on the table. With each new request, they were able to support our visions at every level by interchanging more or less people to the project as needed.

Can you share any information that demonstrates the impact that this project has had on your business?

We received positive feedback during both beta testing and live implementation of ChiroBlaze from existing Provider participants. The Workshore implemented Jivo Chat into the website so that consumers were able to connect to us immediately through chat, conference, or email with any user-experience feedback, so that even when there was an issue, it was handled so quickly and efficiently by both of our teams that it was still considered a positive encounter because the response time was immediate.

How was project management arranged and how effective was it?

Coordinating international communications was arranged through web-based project management software, Trello, and messaging software, Slack – which can both be installed on desktop and mobile, so we were able to stay in touch constantly. As needed, the teams could also connect through direct email, phone consultations and Google Hangout meetings. We did not experience a single issue with timezone differences or language barriers.

What did you find most impressive about this company?

The most impressive aspect of The Workshore is their workforce itself. The people that make up their team are top-notch, educated, highly-skilled workers that are dedicated to their professions and the tasks at hand. They're also simply kind, respectful and thoughtful with their words, as well as their work. This is the easiest, most productive team I've ever had the pleasure to work with.

Are there any areas for improvement?

From start to finish, I cannot think of a single area for improvement for their team. Every setback we faced was rooted internally and they were able to lead, guide and direct us toward a finished product.

Please describe your company and your position there.

Hatfield Taylor Co. is a web development and digital marketing agency.

For what projects/services did your company hire The Workshore Technologies Pvt Ltd.?

One of our clients needed a website that complemented their e-commerce store. We wanted an offshore team which could take our client’s requirements and convert them into a stunning, fully functional website. Additionally, we wanted a team that could provide prompt and quality support to our client at all times after the launch of the website.

What were your goals for this project?

For this project, a website had to be designed and developed from scratch. This meant that The Workshore Technologies Pvt Ltd. had to carry out the entire process from requirements to planning and developing, to testing and delivering. The Workshore Technologies Pvt Ltd. team also made sure to make their approach flexible so that changes could be easily accommodated.

Since the launch of the website, The Workshore Technologies Pvt Ltd. handles any troubleshooting related to design and or functionality in a timely and accurate manner. Throughout the team’s involvement with the project and tasks, clear communication was a major goal, which TheWorkshore achieved very well.

How did you select this vendor?

We have worked with The Workshore Technologies Pvt Ltd. for several years before this project. When this project came to us, we chose The Workshore Technologies Pvt Ltd. to execute it knowing that they would deliver the best work as always.

Describe the project and the services they provided in detail.

The project needed a robust e-commerce platform, testing, product upload, and support after launch.

What was the team composition?

The CEO of The Workshore Technologies Pvt Ltd. is directly in contact with us at all times. The CEO works closely with a team that consists of: UI developer, designer, and software engineer.

Can you share any information that demonstrates the impact that this project has had on your business?

The Workshore Technologies Pvt Ltd. has delivered many projects for our various clients, and with each one of them, quality is consistent. With this project, The Workshore Technologies Pvt Ltd. team executed the design and development tasks in an organized fashion and regularly communicated with us so that we could update our client. In addition, they have been taking good care of the change requests sent by the client over time. All in all, our client continues to be highly satisfied and therefore we are as well.

How was project management arranged and how effective was it?

We have regular virtual meetings with the CEO where we discuss project updates. In addition, email communication is also smooth. Prior to every discussion, it is made sure that internally, the team is on the same page for the updates. Communication is as simple as a phone call to a person actually handling the project.

What did you find most impressive about this company?

Having worked with The Workshore Technologies Pvt Ltd. for a decade now, I can confidently say that The Workshore Technologies Pvt Ltd. is one offshore team that knows what it takes to deliver quality. Time and again, my company has seen their team put not only the required efforts but also go the extra mile to make sure our clients get the best. The communication is almost seamless from their end and therefore we never had an issue with the updates to our clients.

We are extremely happy to have a team who cares deeply about their work and we plan on working with The Workshore Technologies Pvt Ltd. in the future as well. I have so much confidence in them that I allow them to manage the projects directly with the clients. The clients always build a great relationship with them. Awesome group of people with many skill sets.

Are there any areas for improvement?

Initially, there were a few communication gaps, but that’s been many years. We're now cruising along well and I can't think of any major issues to point out. They are more like team members and we all work together at this point.

Please describe your company and your position there.

Real Estate Broker (Owner)

For what projects/services did your company hire The Workshore, and what were your goals?

We have had an ongoing relationship with the Workshore for years. They have updated, improved, and maintained our website. They are our go-to team when we need anything related to our website on the front or back end.

How did you select The Workshore and what were the deciding factors?

We were referred to the Workshore through a friend.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Improving and maintaining our website. When issues arise, they are the problem solvers. When we want to make any changes they are always available. They are experts.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with 3 different team member but they always CC the other members so we are on the same page.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have had countless compliments on our website design (even from other high end web designers). Our clients are always impressed and it puts our real estate company ahead of the game.

Describe their project management style, including communication tools and timelines.

Great communication, emails back within a few hours no matter the time.

What did you find most impressive or unique about this company?

Easy to work with and quick response time.

Are there any areas for improvement or something they could have done differently?

No, they are exactly what we need when we need it.

Please describe your company and your position there.

I own and manage two design business - graphic design and interior design.

For what projects/services did your company hire The Workshore Technologies Pvt Ltd. ?

Website updates and new site design for two websites.

What were your goals for this project?

The goals were to develop a wordpress site that was easily editable for the interior design site and update the existing graphic site so that it was responsive.

How did you select this vendor?

Personal referral.

Describe the project and the services they provided in detail.

They developed and configured both websites.

What was the team composition?

Team leader and developers.

Can you share any information that demonstrates the impact that this project has had on your business?

Have two sites that are portfolio sites for my businesses.

How was project management arranged and how effective was it?

Project management was good. Great communication and updates. Prompt service.

What did you find most impressive about this company?

The level of personal attention was impressive.

Are there any areas for improvement?

No.

Please describe your company and your position there.

CertifID is the most secure way to send and receive wiring information. I'm head of product and operations.

For what projects/services did your company hire The Workshore Technologies Pvt Ltd. ?

I've utilized The Workshore for a number of different projects and they always do a fantastic job. They have helped develop our marketing website, create our blog, execute one-off landing pages, and support any other development needs that come up.

What were your goals for this project?

The main project they supported was for our marketing website. The goal was to create a site that was fast, seo friendly, and easy to navigate. They did a great job!

How did you select this vendor?

I was given their name through a trusted reference.

Describe the project and the services they provided in detail.

They built us a custom website on WordPress.

What was the team composition?

They provided a designer, two developers, and handled all QA and revisions.

Can you share any information that demonstrates the impact that this project has had on your business?

Our site has had a 5x increase in traffic, and page-view duration has increased too.

How was project management arranged and how effective was it?

James did an excellent job keeping his team on track to meet all the deadlines that were set at the beginning of the project.

What did you find most impressive about this company?

Communication and responsiveness were really great!

Are there any areas for improvement?

Like any team, there will always be room for improvement. I'd like to see their team give more tutorials on how to manage any custom code or templates that they create once they hand them off, so our internal team can better manage maintenance.