What evidence can you share that demonstrates the impact of the engagement?
We get a lot of comments from people, and if you’re trying to engage younger generations in a presentation or exhibit then you definitely want to be able to use something like AR.
We very much wanted it to be able to help draw in younger generations that wouldn’t be as interested in static exhibits like older people or interactive exhibits for kids, and the app has absolutely done this. People are amazed at the features of the app, how it has people jumping out of the wall to talk to them when they use it. Additionally, the older generations love the app as well. Once you show them how to use the tablets and the app, they just go nuts; they love it. I was not expecting that, but they will often go farther than younger generations in watching all our content.
How did WORKSHOP 3D, LLC perform from a project management standpoint?
I’ve had no issues working with them at all. They’ve had to wait for me on things, not the other way around. I’m happy because I think they’ve made some other connections in our area because of what we did. There are no museums around us that have anything like this.
What did you find most impressive about them?
I didn’t have a great idea when they started, but they were very helpful with that. They helped innovate and brainstorm what this could look like for us. Because they were a startup, they were willing to think outside-the-box for us. It was very much a creative process, and they were with me every step of the way.
They’re focused on being able to listen to you and helping you figure out what’s going to advance your project. Their creativity and ability to innovate are very much strengths. Their technical ability is great, but you still need to listen to a customer and innovate. They go a lot further.
Are there any areas they could improve?
I don’t know right now. When we first started, they were just starting up, so the only minor frustrations we might have had was that we were trying to figure a lot out together. I’ve seen their progress and it’s been great; they’re evolving.
Do you have any advice for potential customers?
Be prepared to engage in a creative process with them. Don’t expect to turn this over to someone and say “do this.” You’ll get a lot more out of them if you commit to engaging in the creative process.