Workiy

BACKGROUND

Please describe your company and position.

I am the Finance Manager of UA Local 170

Describe what your company does in a single sentence.

We are a trade union representing workers in the piping industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Workiy to accomplish?

• Troubleshoot, fix and maintain our custom APP
• Troubleshoot and maintain our website

SOLUTION

How did you find Workiy?

Online Search

Why did you select Workiy over others?

High ratings

How many teammates from Workiy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had an APP which had several accessibility issues. This was a 3rd party APP with very little in the way of proper documentation. Workiy had to essentially figure it out from scratch and troubleshoot the issues and then fix the problems so that the APP was functional

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The APP is functional and working properly. There is now proper documentation for reference purposes and they are able to quickly troubleshoot any new issues that may come up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. Prompt response and service. They were always willing to assist even in evenings and on weekends. Very responsive.

What was your primary form of communication with Workiy?

Virtual Meeting

What did you find most impressive or unique about this company?

They quickly deploy resources to our issues and resolve them in due course. I have found them extremely patient given the challenging circumstances they encountered with our project (lack of proper documentation). Very quick to respond and very quick to try to resolve our issues.

Are there any areas for improvement or something Workiy could have done differently?

No -- extremely pleased with their service.

BACKGROUND

Introduce your business and what you do there.

We’re a healthcare organization within British Columbia with close to 20,000 employees that organizes and looks after health facilities such as hospitals and walk-in clinics. I’m a project manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Workiy?

We needed a new website. Our old one was built in 2008; it was outdated and hosted in-house, so we made a drastic change and moved everything to the cloud.

SOLUTION

What was the scope of their involvement?

Workiy identified a solid hosting solution and consulted and executed on the entire website design. The site itself is built in Drupal and hosted on AWS Pantheon. Workiy handled the design process through Zeplin, which allowed us to review wireframes. They also brought in a business analyst to do stakeholder engagement and analysis and help transition us to an operation standpoint.

One of the key functionalities is web forms within the website that allow public members and our employees to submit information about their health through web forms. Another feature is a map of all the facilities within our region: hospitals, walk-in clinics, pharmacies, and food facilities. It’s run by a Google Map’s integration.

What is the team composition?

We worked with a business analyst, a technical project manager, 6–8 software developers, QA and testing personnel and deployment managers. My main point of contact was Ravi (Director).

How did you come to work with Workiy?

We went through a procurement process through a partner agency to evaluate a number of proposals. Workiy and one another vendor were selected for interviews, but the quality of Workiy’s UI/UX and customers service helped them win.

How much have you invested with them?

We’ve spent around $200,000.

What is the status of this engagement?

We worked together from December 2020–December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their responsiveness was really good, and they absorbed additional scope. They ended up running a separate sprint parallel to what we initially had planned and then deliver both asks.

Additionally, a number of different issues came up around launch and they fixed them all in the proper timeframe.

How did Workiy perform from a project management standpoint?

They’re very transparent and use Teamwork. Throughout the project there were around seven change requests and Workiy handled them well.

We communicated over email, Zoom, and Microsoft teams.

What did you find most impressive about them?

Ravi and the whole Workiy team goes above and beyond to ensure that the customer gets what they need. When we made our scope expansion request, they absorbed about $5,000 of cost since we didn’t have the funding but truly required the feature.

Are there any areas they could improve?

Given the timing, I can’t say anything. They found the best hosting available at the time, and AWS happened to put out a better solution in the year that followed our engagement. They certainly would have recommended that solution if it had been available when we were in development.

Do you have any advice for potential customers?

Be clear in the scope. Putting more detail in scope means fewer surprises along the way. This is the case for any vendor, and not just Workiy.