WorkingMouse

BACKGROUND

Please describe your company and your position there.

I was the CEO and product owner of a high touch / low cost wellness solution based in Sydney, Australia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WorkingMouse, and what were your goals?

We wanted to develop an app with web access as well to provide an intuitive platform for end consumers to build mental agility and resilience via content that is automatically curated to them.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had an existing relationship with Working Mouse.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We held numerous scope meetings to identify ways in how we can address specific customer feedback points and barriers that we had identified. The app had to be made easier to use, simpler onboarding, upgraded visuals that are more on palate with our brand and deliver behavioural insights to clients via a series of dashboards to achieve an MVP.

Working Mouse designed a script of wireframes so we could experience the journey through a user's eyes and steer design decisions as needed. That was later followed with a prototype so we could see the new design and colour palate. Once the final design, costs and scope was agreed the project was delivered using an agile scrum process through Jira.

How many resources from the vendor's team worked with you, and what were their positions?

Working Mouse's CGO was our main relationship contact and support person. From there, the team included: a squad lead, two designers, an app developer and a customer service officer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The product is only now being rolled out to market so it is too early to comment on outcomes. However, we took our existing clients and pilot program stakeholders through both the prototype and the new app once it was released to production and the feedback was very positive. Clients loved the simplicity and function of the new app, in particular the new dashboards. Previously we had to manually provide clients engagement data, where as now clients could access a whole host of engagement and user input data insights themselves instantly and in real time, and with the ability to export their own reports.

Describe their project management style, including communication tools and timeliness.

The CGO was my primary contact person and his knowledge and patience was relied heavily on as our team were not of a technological background. He was often the translation bridge between some of the development team members and our company, particularly when design decisions needed to be made and further explanation or guidance was needed in order to make those decisions.

What did you find most impressive or unique about this company?

Throughout this project, I felt like an important member of the WorkingMouse development team. The end product that was produced, whilst it was not everything we initially scoped, for the amount of money and time invested the end product was a great outcome and a vast improvement on the previous app version. It also addressed the prioritised customer feedback points which were the main objective.

Are there any areas for improvement or something they could have done differently?

At times it was a bit challenging to maintain full clarity across all components of the project. Communications via the Squad Lead could be improved as on several occasions we were not properly informed in advance of changes or a deadline that needed to be adjusted. From a verbal perspective, listening to the customer's feedback and not speaking over them would better enable the squad lead to understand the challenge being faced at the time.

BACKGROUND

Please describe your company and your position there.

Solution Architect at large government agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WorkingMouse, and what were your goals?

We have a large number of legacy MS Access databases, some used for critical operations and reporting. We wanted to replace one of the major databases using Working Mouse development team

SOLUTION

How did you select this vendor and what were the deciding factors?

Working Mouse is an expert in operating Codebots development software. We were keen on trialling this rapid application development technology for this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

On-site discovery regarding business problem, pain points, requirements gathering. Examine a number of interlinked legacy databases and associated workflows and reports. Examine scope and develop schedule. Develop agile delivery plan including backlog, sprints etc. Obtain data models. Deploy on client infrastructure, testing, data migration.

How many people from the vendor's team worked with you, and what were their positions?

Met regularly with approximately 8 members of the team including lead, devs, analysts, and testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Database replacement was executed successfuly using Codebots technology. Further engagement was conducted to further develop solution and enhancements.

Describe their project management style, including communication tools and timeliness.

Very professional agile team. Worked very well to sprints and retrospectives. Regular online meetings with team particularly around milestones. More regular contact with client SMEs.

What did you find most impressive or unique about this company?

Very knowledgeable regarding contemporary software development practices and team very proficient in agile ways of working. They were very proficient with custom development with Codebots technology.

Are there any areas for improvement or something they could have done differently?

Very friendly and customer orientated. Cannot fault.