What evidence can you share that demonstrates the impact of the engagement?
Customers gave great feedback about the UI once it launched, describing it as modern, impressive, and simple. What’s more, the UX requires no documentation and is pretty straightforward. Once an end-user logs in and creates an account, the user journey is smooth and fast-paced.
Everyone understands the value of the product when they see it. They can navigate and flow through the application without any help from someone else; compared to our other products, that just wasn’t achievable.
How did Woodridge Software perform from a project management standpoint?
We held regular review meetings. At the beginning of the project, we’d do an all-day session about once a month where they’d come to us or we’d go to their office. Our teams also corresponded through WebEx and Zoom. They have the best attitude and are so easy to work with. Through every step of the process, they helped us immensely.
This was the first time we outsourced because we have an in-house that usually handles everything. There was a lot of turmoil because some of our in-house designers felt they could do Woodridge Software’s work. The Woodridge Software team took the time to explain some of the steps of what they were doing to our UI designers.
Our designers took this as a learning experience and started to adopt many of the methods and ways Woodridge Software approaches things. Their approach is solid and vetted through their many years of experience; they simplified the whole process.
What did you find most impressive about them?
It’s transparent that they really care about their work. They’re professional and their purpose is clear. Because of that, they were able to handle whatever difficult situations arose. The engagement was smooth, and they were fully capable of making very complex or difficult tasks easy to process and deal with.
Are there any areas they could improve?
No, I can’t think of anything. They did a fantastic job across the board. Every time I needed something, they accommodated and achieved it.
Do you have any advice for potential customers?
I have nothing but positive things to say about them.