Can you share any information that demonstrates the impact that this project has had on your business?
The website’s facelift completely modernized our image from our customer’s perspective. The customized modules that Wood Street, Inc. helped us implement increased our efficiency, allowing both staff and customers to easily generate online documentation in minutes. The suite of marketing materials has helped us drive traffic to our website, which has really boosted business.
How was project management arranged and how effective was it?
We began with a single point of contact, but we gradually started communicating with a variety of resources. We established a shared message-board system on Basecamp to facilitate team-wide interactions and archive every step of the design and development process. A professional and responsible team, Wood Street, Inc. also devised an efficient testing mechanism to help us launch the site. They continue to handle minor issues quickly, which saves me time. I can count on them to take care of my website; the team shows an unwavering level of commitment.
What did you find most impressive about this company?
They’ve been extremely responsive not only during the design and development phases but after we launched the initial site as well. We’ve completed several changes and iterations over the past couple of years, and they’ve been consistently great.
The Wood Street, Inc. team is also very candid. They provide honest advice on all aspects of our partnership, including both project management and technical elements. They’re very clear about what’s working and what’s not.
Are there any areas for improvement?
Basecamp is a functional project management tool, but it’s not completely intuitive in our use case. I think Wood Street, Inc. should look into leveraging some newer collaboration tools.