What evidence can you share that demonstrates the impact of the engagement?
When we first approached them for help upgrading our website, we were operating at a much smaller volume of orders and were limited in our growth. The new platform they delivered has been a great tool for us and has allowed us to take big steps toward expansion in the international market.
How did Wollow International perform from a project management standpoint?
They are really structured in assigning a project manager to you as your contact throughout the entire project. It is quite obvious they work in a team structure and you get involved with the other team members, but everything goes through the project manager. How they organize their projects and how they execute them is what makes them stand out.
Our main form of communication with them was Skype. Through chat, call, and group calls. We also used the screen sharing function, which gave us an interactive experience as they updated us on the progress of the project.
What did you find most impressive about them?
I’m happy with the entirety of their work, but I was consistently impressed by their technical skills. We’re based in Sweden, which has always been at the forefront of technology, we were pleasantly surprised that Wollow International’s work actually raised the bar for what we expected. Their technical abilities and knowledge they have in the space are really impressive. Their professionalism and level of knowledge absolutely makes them stand out.
Are there any areas they could improve?
The only feedback we’ve given them is related to the pricing. If you have a complex project that requires a lot of time, the price point is great. However, for some of the simple tasks, they’re a bit expensive. Sometimes, you would want to use the same company for all the services you need. We’ve noticed that for a few simpler tasks, it is more cost efficient to go with someone else.
Any advice for potential customers?
They put a lot of effort into understanding your scope and in working with you to develop that scope. When you approach them, you’re in good hands already. Be very clear with them because they take what you say seriously and if you forget to say something, they may take your words for what they are and not include it even though, for you, it may be an obvious decision to include it. So, be very clear and bring up every point you want to include in the project and you’ll be fine.