Wippo IT

BACKGROUND

Please describe your company and your position there.

I am the Chief Marketing Officer at Autospace LLC, which is the official importer of BMW AG in Moldova.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wippo IT?

For customer communication purposes, our company has had only a simple website and pages on social networks, through which communication with the company's clients took place.

In order to increase online presence, it was decided the need to develop a mobile application.

What were your goals for this project?

Our goals in this project were the integration of a new tool that will help promote our brand products, accessories, and, which is its main part, improve customer engagement and provide special features to the loyal customer according to vehicle maintenance services.

SOLUTION

How did you select Wippo IT?

We have researched the local IT agencies that had the most impressive clients portfolio list, which could demonstrate the agency's reputation.

As a result, we have decided to work with Wippo because of their quickness in offering answers to all our questions, as well they had a bright understanding of our needs and suggested valuable ideas over the development approach and final product vision.

Describe the project in detail.

Once we have agreed on collaboration, we have had numerous briefing meetings which, as a result, laid into a well-sketched wireframe of the final product.

Following the documentation phase, we had the designing part and programming works done, which were accomplished with a lot of interactive communication, frequent status updates, and attention to details, which we were very happy with.

What was the team composition?

Along the collaboration, we were communicating mainly with one person, the project manager, which was very convenient.

When talking about important parts of the project, for example the "design phase", our project manager was usually accompanied by a lead team member (designer) who could professionally explain/advise us about the work and the expected results. In the background, about 5 people worked on the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As a result of the integration, we got a new way of communicating with our customers, which has become much more personalized for each of them.

In addition, we have received a lot of positive feedback on our customer service and maintenance management functions. Our loyal customers actively use our new application and find it very convenient, which makes them feel delighted because of premium features and service approach.

How effective was the workflow between your team and theirs?

The team we worked with turned out to be proactive and very friendly. We had a lot of emails/calls, as well as weekly progress reports.

In general, we talked a lot, but it was not annoying or too much time-consuming. Each point of contact was very clear, with a direct approach and many options/suggestions for each task - so we never had to worry about deadlines or any misunderstandings.

What did you find most impressive about this company?

As for the experience of working together, the most important thing is their approach. They knew exactly what, when, and how to do their job so that we did not doubt the quality of the final product.

A really friendly and trustworthy approach was applied to all of this, as a result we are still communicating and ready to work on other IT projects for our company.

Are there any areas for improvement?

Nothing significant to mention on this topic. Everything can always be done better or faster, but we are totally happy with our achieved results.

BACKGROUND

Please describe your company and your position there.

I am the owner of an business consulting company, offering services for more than 100 clients on the local market. We help our clients on their financial status, tax position, budgeting, recruting, accounting, advisory, and other services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wippo IT, and what were your goals?

Our previous web-site was out-dated and did not offer much marketing and sales possibilites, therefore we needed to get a newer and more professional web-site that would englobe all our business services - offering possibilities for our marketing team to work in sepparate directions.

Our goals were:

• The best web-site on our local market
• Possibility to constantly update the information and blog
• Synchronization with google, facebook and CRM.

SOLUTION

How did you select Wippo IT and what were the deciding factors?

We were searching for an IT company that would also be approved by the European Bank of Reconstruction and Developement as a Consultant in order to have the possibility to obtain reimbursements for this investment.

On the local market we identified to providers - Wippo IT being the most expensive. Even though Wippo IT was quick in offering answers to all our questions, the deciding factor was mainly the positive feedback received from their clients that they worked with.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The web-site englobe several business lines, therefore we had several kick-off meetings where we discussed our goals and objectives. During the follow-up meetings the Wippo IT team offered real solutions and ideas for us to satisfy our needs.

The design team explained every detail that they suggest, getting into discussions on the color and shrift used for the web-site. They have instructed our team to work with the web-site and afterwards offered constant consulting support to become better.

How many people from the vendor's team worked with you, and what were their positions?

We mainly worked with the project manager and we have conducted discussions with the designer. The rest of the team remained in the back-office and all unclarities and progress were discussed with the project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our KPI's have improved within one week. Our rejection indicator has decreased from 80% to 25%, due to the fact that we could offer more relevant information on the web-site. The time spent by 1 user on our web-site has increased by 200%. Generally, our clients love our web-site and there are no analogies on the local market.

Describe their project management style, including communication tools and timelines.

Mainly we used a simple chat on telegram where all the relevant people were included to discuss our progress and time-line. We constantly conducted follow-up meetings giving home-work for both teams (for us and for Wippo IT) and all of the unclarities were eliminated on a timely manner.

What did you find most impressive or unique about this company?

They gave us professional site that's easy to update. My team has never worked with WordPress before, so they took the time to teach us how to update the content ourselves. Also, we appreciated how they guided us on how to implement other tools on the website.

Are there any areas for improvement or something they could have done differently?

No significant areas for improvement were identified that should be communicated. We strongly recommend Wippo IT.

BACKGROUND

Please describe your company and your position there.

Veita is the company that provides high quality services in construction area. I am the owner of this company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wippo IT, and what were your goals?

Our website was outdated, and too much manual work. Wippo did all from a-z website and connected a CRM to it, and many workflows to save manpower

SOLUTION

How did you select Wippo IT and what were the deciding factors?

A man i know, had good experience from them, and we ware looking for a company that could do all kind of work

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had some online meetings, after that they came to Faroe Island, loooong trip for them. They had mock-ups, wireframes, and asked 1000 questions before start. Rest is history :) We are very glad for the CRM and workflows they made for us.

How many people from the vendor's team worked with you, and what were their positions?

I guess 3-5 people, the best engineer they have worked most hours on the project. There was a project manager all the time. And the CEO was also a part of the team. Very good team we ware working with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our clients are very pleased with the result. And what they delivered to us, was much better than expected

Describe their project management style, including communication tools and timelines.

We used teamwork.com and we communicated with the project manager often. But also the people who was creating everything.

What did you find most impressive or unique about this company?

They were very professional and could think outside of the box.

Are there any areas for improvement or something they could have done differently?

Not that i can think of

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a company that provides communication solutions that can be used in society. For instance, our solution enables a country’s citizens to receive information through our app-based system. It’s an information broker, in a way. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wippo IT?

We needed help ideating and developing our solution, and needed a partner that we could work together with and get feedback from. 

SOLUTION

What was the scope of their involvement?

We gave Wippo IT four mockup screenshots that we created to present the idea of the app that we wanted. They developed it for both Android and iOS platforms and the backend is Linux-based.

Users can receive information through the app based on their location and topics of interest. For instance, if the city a user is in has a problem with water contamination, there’s a fire, or there’s some interruption in public service, they will receive that information directly through their phones. It also displays info about plane, ferry, or event cancellations. We basically provide information to users about things that go wrong, serving the residents of a city or country.

What is the team composition?

I believe they assigned five people to the team. I worked with the project manager for 80% of the time, but also with others.

How did you come to work with Wippo IT?

I was traveling around Europe and reached Moldova. I asked my tour guide if he knew someone in IT and he pointed me to the person that built their website.

I met with Wippo IT's owner for coffee and contacted him again half a year later to discuss the idea I had. We had back-and-forth discussions and they understood my concept. I had a goal, but achieving it required a lot of different things. Wippo IT was able to handle it all.

How much have you invested with them?

The total project cost is between €100,000–€250,000. The initial solution cost in the area of €50,000, but we’ve continued working with them.

What is the status of this engagement?

We started working with Wippo IT in May 2016, and the initial launch was in March 2017. We’ve learned a lot since the start of the project, and we’re still working together today. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The largest telecom company in my country stole the concept and one newspaper boycotted it—neither supported or mentioned us. This means that our idea was good and competitors saw it as a threat. Users told us that our app was delivering all the information they needed. I even heard from deaf and handicapped people that they loved having information at their hands and that it gave them more control and time to do other things.

There have been bugs, including reoccurring ones, but they’ve been fixed quickly and free of charge. I’ve been working in IT since 2001, so the number of bugs wasn’t a concern since I know it's just something that happens.

In working with Wippo IT, I gave them my ideas and wishes, and they built upon those and gave me feedback in a constructive and critical way so that we could move forward. Being heard is one thing, but being understood is another. Wippo IT takes the time and effort to do that. It can be hard sometimes to describe a specific idea, but they're able to do understand it and point out things I haven't thought about. That’s the value of working with them. They suggest different options and made sensible arguments for going with one over the other. 

How did Wippo IT perform from a project management standpoint?

We mainly use Skype to communicate, along with mail and Google Drive or similar cloud platforms for sharing documents.

What did you find most impressive about them?

I can tell them what I want and they’ll build on that instead of just taking care of programming. I don't need to go into every detail—I can simply tell them that I want the solution to be secure, for example, and they’ll tell me how they’re going to get it done, which is usually how I envision it. This makes things very efficient for me as the CEO.

Are there any areas they could improve?

They could create a bit more structure in their documentation. If I want to pay for it, I’ll get it, but there are things that I wish were a bit better documented after three years.

Do you have any advice for future clients of theirs?

Clients should be honest and express their goals and wishes. Wippo IT works most efficiently when they know what the client wants, and can build on that.