What evidence can you share that demonstrates the impact of the engagement?
I get one or two emails pretty much every day from somebody interested in our services. By and large, the leads are pretty qualified. We signed one new account that alone generates $20,000 a month. We mostly get calls and emails from treatment centers in the Orange County area. Depending on what they do with our ad placement and geotargeting, we sometimes get leads from Texas, Louisiana, and Tennessee.
I have a new business associate agreement in hand for a company in Texas that came to us through the website. I got an email yesterday from a company building a platform to house electronic medical records that’s looking for a partner in the billing field. That relationship, which came to us because of their work, could in of itself generate as many leads as we get from Window To Recovery.
How did Window To Recovery perform from a project management standpoint?
There are some weeks where I talk to Preston only two or three times, but for the most part, we’re in touch every day. We communicate via text, email, or phone. Anytime I need something, he answers. There's not a single moment where I’m left wondering what’s going on with the project. He regularly puts together metrics and the information is readily available to me on Trello or Google Drive. When we were doing PPC, I could see when they modified the campaign, target audience, or keywords
What did you find most impressive about them?
We're making money from their services and the ROI is incredible. They do exactly what they say they're going to do. If they tell me that they're going to make a change on the website—a margin, or banner, a logo—I don't even need to check because I know it's going to be done. That really sets them apart from a lot of other providers. Consistency is key, and they're consistently performing above my expectations.
Are there any areas they could improve?
They’re a pretty small company and I think they’d benefit from having more staff. The speed of projects is sometimes a little slow. They always get it done but it just takes a little longer than I'd like. I'm pretty impatient so I can't entirely blame them. I want things done instantly and I get frustrated if it takes three days or a week. If they added another web developer, then they'd have the world’s best service bar none.
Do you have any advice for potential customers?
Be organized and on top of everything. Give them your domain and portal logins in a timely fashion or they will have to keep emailing you, which is a waste of time. Be ready to answer their questions about what you want to see on your website.