Marketing For Rehabs

WIndow To Recovery is a digital marketing firm for the healthcare industry with a focus on behavioral health. We work mainly with rehabs to help them improve their web presence and boost client acquisitions. Our dedicated account executives are healthcare marketing experts. Our goal is to help the space ethically source clients while driving down the cost per acquisition. We do Web Design, PPC , SEO and Local Marketing.

We have been getting incredible results for our clients and references are available upon request.

 
$1,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2017
Show all +
Costa Mesa, CA
headquarters
  • 3151 Airway Avenue Suite K220
    Costa Mesa, CA 92626
    United States

Portfolio

Key clients: 
  • Miracle Recovery Center
  • Vertex Healthcare Services
  • Nationwide Recovery Centers

Reviews

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SEO & PPC for Web & Digital Design Agency

"They're very committed and take a personal interest in our company."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

Helping expand the customer base, Window To Recovery assists with backend and design work for third-party websites, manages SEO, and oversees PPC campaigns.

The Reviewer
 
1-10 Employees
 
Ohio
Owner, iKandy
 
Verified
The Review
Feedback summary: 

The number of customers increased significantly, and the ROI exceeded all expectations. Window To Recovery goes above and beyond to meet all needs, while their professionalism, responsiveness, and personable approach make them a reliable partner.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a web and digital design agency. We build websites and do basic marketing for a variety of businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Window To Recovery?

We needed a company to help us with SEO and digital marketing.

SOLUTION

What was the scope of their involvement?

They help us restructure the backend and landing pages for our websites, handling the design work and managing the SEO. They also oversee online marketing and PPC campaigns.

What is the team composition?

We mostly work with their CEO.

How did you come to work with Window To Recovery?

I was referred to them by someone I trust.

How much have you invested with them?

We've spent about $40,000.

What is the status of this engagement?

We started working with them in September 2017, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was pleased with their work. We saw a 60% increase in the overall attention and a large part of that turned into our customers. They delivered what they had promised and met their deadlines.

How did Window To Recovery perform from a project management standpoint?

We usually talk via phone and they're very responsive. Also, they do a great job balancing their time and prioritizing projects.

What did you find most impressive about them?

They're very committed and take a personal interest in our company. Their personable approach is what makes them stand out among other vendors.

Are there any areas they could improve?

I can't think of anything. Everything was better than I had expected.

Do you have any advice for potential customers?

Be clear and specific about your goals and deadlines. With that clarity, they'll deliver what you need.

5.0
Overall Score They're professional, friendly, and timely.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've never missed a deadline.
  • 5.0 Cost
    Value / within estimates
    Our return has been far beyond what we invested.
  • 5.0 Quality
    Service & deliverables
    They're always on time and have a personable approach.
  • 5.0 NPS
    Willing to refer

Web Dev & Digital Marketing for Healthcare Billing Provider

"We're making money from their services and the ROI is incredible."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

Window To Recovery developed a website for a medical billing company. They provide SEO and PPC services as well as Instagram and Facebook ad campaigns to drive inbound leads.

The Reviewer
 
1-10 Employees
 
Costa Mesa, California
Kyle McHenry
CEO, Vertex Healthcare Services
 
Verified
The Review
Feedback summary: 

Qualified leads improved dramatically since work began, resulting in signing a large new contract. While some tasks take longer than ideal, they're always clear on the timeline and consistently deliver a high-quality product. Constant communication and trustworthiness make them a valuable partner.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Vertex Healthcare Services, which is a medical billing company. We provide services to substance abuse providers, predominantly in Orange County, CA.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Window To Recovery?

I'm not a salesperson and I was having a hard time meeting potential new clients. I figured it would be good to have a website and start doing some Facebook marketing. I have no web experience, so I needed to find someone that knows how to do it all.

SOLUTION

What was the scope of their involvement?

Window To Recovery set up our website, made it load quickly, and improved the user interface. They led the layout and overall design but they asked me a lot of questions about what colors I liked, how I wanted the site to feel, and what functions did I need it to perform.

As part of their SEO services, they build content for the site and optimize the pages. They also link to other sites in order to improve our domain authority. We had them do a little bit of PPC in the beginning. While it was pretty effective, we ultimately decided that it didn’t make financial sense to pursue it. They continue to create ads for us on Facebook and on Instagram. They even do some actual outreach by responding to inbound leads through a chat box on the homepage.

What is the team composition?

I work exclusively with Preston [Head of Strategy, Window To Recovery.]

How did you come to work with Window To Recovery?

Window To Recovery had been doing web marketing for some of our clients. For one client in particular, we noticed an increase in their revenue and they said working with Preston and Window To Recovery was a major factor in their growth. So we reached out and contracted them to work for us.

How much have you invested with them?

We spend $5,000 a month for a total of $35,000 to date.

What is the status of this engagement?

We started working with them in September 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I get one or two emails pretty much every day from somebody interested in our services. By and large, the leads are pretty qualified. We signed one new account that alone generates $20,000 a month. We mostly get calls and emails from treatment centers in the Orange County area. Depending on what they do with our ad placement and geotargeting, we sometimes get leads from Texas, Louisiana, and Tennessee.

I have a new business associate agreement in hand for a company in Texas that came to us through the website. I got an email yesterday from a company building a platform to house electronic medical records that’s looking for a partner in the billing field. That relationship, which came to us because of their work, could in of itself generate as many leads as we get from Window To Recovery.

How did Window To Recovery perform from a project management standpoint?

There are some weeks where I talk to Preston only two or three times, but for the most part, we’re in touch every day. We communicate via text, email, or phone. Anytime I need something, he answers. There's not a single moment where I’m left wondering what’s going on with the project. He regularly puts together metrics and the information is readily available to me on Trello or Google Drive. When we were doing PPC, I could see when they modified the campaign, target audience, or keywords

What did you find most impressive about them?

We're making money from their services and the ROI is incredible. They do exactly what they say they're going to do. If they tell me that they're going to make a change on the website—a margin, or banner, a logo—I don't even need to check because I know it's going to be done. That really sets them apart from a lot of other providers. Consistency is key, and they're consistently performing above my expectations.

Are there any areas they could improve?

They’re a pretty small company and I think they’d benefit from having more staff. The speed of projects is sometimes a little slow. They always get it done but it just takes a little longer than I'd like. I'm pretty impatient so I can't entirely blame them. I want things done instantly and I get frustrated if it takes three days or a week. If they added another web developer, then they'd have the world’s best service bar none.

Do you have any advice for potential customers?

Be organized and on top of everything. Give them your domain and portal logins in a timely fashion or they will have to keep emailing you, which is a waste of time. Be ready to answer their questions about what you want to see on your website.

5.0
Overall Score I really can't complain.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They’re clear about how long things will take, even if I don't necessarily think it should take that long.
  • 5.0 Cost
    Value / within estimates
    We get back four times what we spend every month, so it's more than worth it.
  • 5.0 Quality
    Service & deliverables
    Everything I pictured in my head ended up on the website. They gave me exactly what I asked for.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them a few times. I pass their number out to anyone having website issues.

Full-Service Digital Marketing & Lead Gen for Recovery Center

“I couldn’t rate them any higher.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

Window redesigned a website to be mobile-friendly. They advise and perform ongoing digital marketing strategies. This includes utilizing SEO and engaging in social media marketing.

The Reviewer
 
11-50 Employees
 
Lake Forest, California
Aaron Goldberg
Admissions Director, Miracle Recovery Center
 
Verified
The Review
Feedback summary: 

Window cut digital marketing costs in half while increasing lead generation. The website design is aesthetically pleasing and facilitates new business. They’re communicative, honest, and reliably deliver tangible results with greater efficacy than other vendors.

BACKGROUND

Introduce your business and what you do there.

I’m the admissions director for Miracle Recovery Center. We’re a substance abuse treatment facility and I help with marketing and outreach.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Window To Recovery?

We needed our website revamped so it could function and attract clients.

SOLUTION

What was the scope of their involvement?

Window designed our website and made it mobile-friendly. They walked us through new digital marketing initiative step-by-step. This process included helping set up the company’s Facebook and teaching us how to approach SEO.

What is the team composition?

I worked directly with Preston (Head of Strategy, Window To Recovery).

How did you come to work with Window To Recovery?

We met with a few vendors, but Preston seemed to be the most knowledgeable about the problems we were having. He said we were spending too much money and showed me exactly what he could do with those resources. He was spot on.

How much have you invested with them?

We’ve spent about $20,000-$23,000.

What is the status of this engagement?

We started working together in October 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They designed a smooth transitioning website with good functionality. We were prepared to stop online marketing altogether, but Preston delivered on his promise. Their services cost half of what we were spending before and produce twice as many leads. We’re really happy with the results.

How did Window To Recovery perform from a project management standpoint?

I couldn’t rate them any higher. Usually, we’re the ones lagging behind them. I talk to Preston as often as necessary; sometimes a couple of times a day or just couple times a week. We communicated via phone and email.

What did you find most impressive about them?

They actually get our phones ringing with clients. Other firms we’ve worked with just accepted our money without producing results.

Are there any areas they could improve?

No. They did a fantastic job.

Do you have any advice for potential customers?

Ask them exactly what you want to know. I asked how much money we’d need to spend to bring in a certain number of clients and they answered me.

5.0
Overall Score I couldn’t be happier.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always on time.
  • 5.0 Cost
    Value / within estimates
    We got what we paid for.
  • 5.0 Quality
    Service & deliverables
    They did exactly what they said they could do.
  • 5.0 NPS
    Willing to refer
    They’re the only place I’d recommend and we worked with several others.