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Modern Marketing for Technical Industries

5.0
1 review
Bronze
VERIFIED

We guide companies with complex or technical products and services through digital marketing transformations that lead to highly-differentiated offerings, stronger lead generation and organizational growth.

B2B and professional services

Scholarly and niche publishing

Technology, manufacturing, industrial and engineering

Medical, pharmaceutical and medical technology

Nonprofits, environmental and government

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2006
Show all +
Minneapolis, MN
headquarters
  • 1227 Tyler St NE Ste 180,
    Minneapolis, MN 55413
    United States
    612.404.2651

Portfolio

Key clients: 

Schwebel Goetz & Sieben, Amsum & Ash, Robichaud Law, Carlson McCain, CSE Science Editor, The Scholarly Kitchen, Woodworker's Journal, Aries, KWF, CHORUS, AIP Publishing, Symtec, North Star Imaging, Supermax Tools, Avery Weigh Tronix, Intek Plastics, MISCO, Fireside Hearth & Home, Pairnomix, NAEC, Skyline Medical, Central Priority Pediatrics, Hogue Surgical, Praestan Health, Nine Mile Creek Watershed District, Saint Paul Port Authority, Chemical Educational Foundation

Reviews

5.0
1 review
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Web Design for Gov Org

"Their team of developers and designers is solid."

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2015 - Ongoing
Project summary: 

Windmill Design provided ongoing maintenance and additional development using PHP, HTML, and CSS for a WordPress site.

The Reviewer
 
11-50 Employees
 
Minneapolis Metro Area
Communications Principal, Local Government
 
Verified
The Review
Feedback summary: 

Windmill Design’s already adept team is complemented by their effective project management and exceptional communication skills. Their customer service is respectable, and they were able to fix issues within code another developer had created.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the communications principal unit of a local government agency in Minnesota. I manage our various marketing communication efforts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Windmill Design?

We had launched a redesigned WordPress site, and we were having difficulty getting the firm that had originally designed it to stay on for additional work. We wanted a competent design and development firm that could do some work for us based on our brand standards. We chose Windmill to do our ongoing website maintenance along with some additional development on our site.

SOLUTION

What was the scope of their involvement?

Windmill redesigned certain parts of our website to be more functional and user-friendly. In general, they made our website more customizable. We also contracted with them to do ongoing website maintenance, including site updates and bug fixes. Windmill used PHP, HTML, CSS and different plug-ins for the CMS of the WordPress site. We also asked them to design a series of branded templates for flyers and brochures. We had a conversation to describe what we were looking for, and Windmill provided us with mock-ups and concept storyboards.

Windmill also rebuilt a page of our website that showcases all the projects we've done. Windmill added functionality that allows people to browse through our projects more easily, either by looking at the image cards or in map form. They also developed different filters so users can find the types of projects they are interested in.

What is the team dynamic?

I don't have to chase them around, and they respond right away. They're pretty good at keeping under budget and delivering things on time.

How did you come to work with Windmill Design?

We redesigned our website a couple of years ago, and when we put out the RFP, Windmill was the runner-up out of 16 proposals. We ended up going with the other company, and they did a good job with the site, but we had some issues when it was time to make a contract for ongoing maintenance. We then went to Windmill and asked if they would do site maintenance, along with some additional web development. We started working with them, and it worked really well for us.

How much have you invested with them?

One of the additional website development projects cost about $12,500. We also pay around $2,200 a year for maintenance. We've probably had somewhere between $20,000-$25,000 of contracts in total with them in the last 2.5 years.

What is the status of this engagement?

We started working together in February 2015, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I haven't looked to see whether or not the new page designs have impacted the number of visitors. They've worked on a miscellany of things, so it's hard for me to distinguish metrics.

How did Windmill perform from a project management standpoint?

They're great from a project management perspective. One reason we continue to work with them is because of their really good customer service. We communicate mostly through email and phone calls. 

What did you find most impressive about them?

Their team of developers and designers is solid. They were able to quickly address the issues without much difficulty or contract amendments within code another developer had done for our website. This was certainly very helpful to us, and we plan on continuing our work with them for web site maintenance because they're so nice and easy to work with.

Are there any areas they could improve?

Other project bids are lower than Windmill's sometimes, so we've ended up going with other vendors. Communication regarding project scopes could be clearer, but for the most part, it's been great working with them.

5.0
Overall Score In terms of the contracts I manage and vendors and I work with, they are my the easiest.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Generally speaking, they're really good. There was only 1-2 times where they had underestimated the amount of development time something would take.
  • 4.0 Cost
    Value / within estimates
    Generally speaking, they're very affordable, but there have been a couple times we had to put a little extra money towards something.
  • 5.0 Quality
    Service & deliverables
    They've been able to do everything we asked them to do and oftentimes they exceed expectations.
  • 5.0 NPS
    Willing to refer
    I have recommended them to other organizations, and I think they've done work for some of our peer organizations already.
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

Verification Level
Bronze
VERIFIED
Business Entity
Status
Active / In Good Standing
Jurisdiction of Formation
Minnesota
ID
3426171-2
Date of Formation
Jul 24, 2009
Source
Office of the Minnesota Secretary of State
Last Updated
Feb 1, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Source
Experian
Full Business Credit Report
Last Updated
Jul 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
1
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
August 15, 2017