How did you select this vendor?
My team searched for video production companies in different freelancer websites. We compiled a list of 9 options, contacted them and heard their initial pitches. After analyzing previous jobs, success rates, time frames and quotes, we selected Wight Visuals to work with us. Their initial contact made a difference for us, as they were really thoughtful with their ideas and, from the beginning, showed themselves as a very helpful team, looking to solve our needs and work together with us.
Describe the video(s) and the process in detail.
They’ve created two videos with us. For the first one, the time frame was really tight due to our business demands. They embraced that and started working fast from the moment we shared our video script and storyboard with them. They worked on the concept for the video, analyzing the market, suggesting script updates, describing each scene, visual style and music, all in great detail.
After getting feedback from us, they worked on the storyboard, sketching main illustrations, and then worked on the soundtrack. Then, they provided final versions of illustrations, worked on the animations and finally delivered the video.
Between each step, of course, there were necessary revisions and discussions between our teams. For the second video, the process was similar, but in a much more flexible schedule, so we were able to dive deeper into each step.
What was your vendors' project management or feedback process?
There was one main point of contact for us, who handled everything we needed from them and was great at structuring the project, giving updates and receiving feedback through email.
He was a very organized professional who was able to perfectly address our needs to his team. After each step in the process, he was open to our ideas and suggestions, and worked well with our team in any necessary fixes. Even after the project had ended, he was available to help with a small fix that wasn’t addressed by our team initially.