Can you share any information that demonstrates the impact that this project has had on your business?
Before we implemented this application, our members and our staff were shuffling through so many different platforms to get the job done.
From booking rooms on a web platform that people saved to their bookmarks to having them come up to order food, to having to make sure they see signs all over for events...nothing was really in "order" or "easy" for them to be in the know.
Once we introduced this app, it allowed for everyone to be on ONE application instead of multiple and they could do so much more than what they could do before it was introduced.
Our staff was also able to have a much better pulse on what was going inside of their spaces. They didn't have to keep a Google doc or sheet to see all of their members anymore or to see who paid or who didn't. We all of a sudden had control over what was going on from one platform. Honestly, a game changer.
How was project management arranged and how effective was it?
We started with one PM who had been with WP for awhile and he was so fantastic. Kept us in the loop, had a lot of calls with us, sent us updates, etc.
We then moved over to another member of the team who was promoted to PM over the project and he has been just as fantastic and helpful. He communicates with me daily and we are able to stay in line with the roadmap and vision for the tech, as well as fix things quickly and efficiently.
What did you find most impressive about this company?
Their willingness to run with us. We gave them a big bit to swallow and they jumped in with an eager and "can do" attitude. We couldn't have done this without them, and they have become dear friends through the process.
Are there any areas for improvement?
As with anything, I think just continue researching and learning new and effective methods for creating a really clean and solid application. Bugs are inevitable, but I think finding and implementing new ways of testing the product before it is launched could be super effective.
The other area would be UX/UI. I think that bulking that up and gaining some more experience in that area would be helpful! They did good for what we gave, but we did do more hand holding on that portion so I think expanding experience there is a good idea!
They really tackled a hard project with us being in the U.S. and them being in Argentina. We were their second language and they have still figured it out so overall, they really have a solid team.