What evidence can you share that demonstrates the impact of the engagement?
The project was completed on time, which was a major issue since our client was threatening to sue. They took a deficient project on the brink of disaster and turned it into a success. The client still uses the system today without any major changes. The project turned out really good, and we still use it as a reference.
How did White Label perform from a project management standpoint?
Their quality of service was exceptional. Most tasks were completed on the first take, and there was a very low percentage of corrections needed, so the debugging process went shorter than expected. We used at first Basecamp and then switched to Jira.
We really enjoyed working with them because we had a straight connection to the development team through Slack. We could really follow their internal communication.
What did you find most impressive about them?
The speed at which they work combined with their quality is impressive. They have the agility to pick up a project that was done by a third party, understand it in record time, and then make it theirs. Our client only gave us an additional month to complete it and they were able to meet that timeframe.
Are there any areas they could improve?
Using Basecamp wasn’t ideal from our standpoint, so they switched to Jira for us.
Do you have any advice for potential customers?
Be open to talk to the developers directly, and at least have a project owner that has a strong tech background. Whoever I spoke to at White Label had a strong technology background.