## Whirlwind eCommerce LLC

BACKGROUND

Please describe your company and position.

I am the Director of Digital Marketing and Luxury of Quintessential LLC

Describe what your company does in a single sentence.

Wine Importer, Distributor and Producer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ## Whirlwind eCommerce LLC to accomplish?

• Integrate Vinoshipper with Shopify.

SOLUTION

How did you find ## Whirlwind eCommerce LLC?

Vinoshipper CFO

Why did you select ## Whirlwind eCommerce LLC over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Whirlwind was tasked to help us integrate our DTC website familywineriesdirect.com that runs on Shopify with Vinoshipper.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Whirlwind executed the Shopify and Vinoshipper integration in a timely manner allowing consumers to pick their ship to state and see the products available to ship.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time. Execllent communication on deliverables and expectations. Project communication was very detailed and organized.

What was your primary form of communication with ## Whirlwind eCommerce LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

Project communication was specific, organized, and timely. All goals were met.

Are there any areas for improvement or something ## Whirlwind eCommerce LLC could have done differently?

We already addressed this with Mark.

BACKGROUND

Please describe your company and position.

I am the Owner of Narcisso Wine Cellar LLC

Describe what your company does in a single sentence.

We manufacture/produce wine.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ## Whirlwind eCommerce LLC to accomplish?

• build a custom integration of Shopify, VinoShipper and Alpaca

SOLUTION

How did you find ## Whirlwind eCommerce LLC?

• Online Search
• Referral

Why did you select ## Whirlwind eCommerce LLC over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from ## Whirlwind eCommerce LLC were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a fluid, frictionless process for customers to complete Shopify website orders considering alcohol, non-alcohol products. The solution will support local delivery and national shipping to all Vinoshipper supported states. Whirlwind will build a custom integration of Shopify, VinoShipper and Alpaca resulting in a single catalog process (home, collection, product, cart) directing to the correct checkout process based on the fulfillment selection.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Met all the deadlines; we had access to a shared site (Teamwork Project) that tracked tasks. They showed a successful demonstration of integration on the live site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thorough; met all deadlines, and responsive to questions.

What was your primary form of communication with ## Whirlwind eCommerce LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Efficient, knowledgeable, excellent customer service.

Are there any areas for improvement or something ## Whirlwind eCommerce LLC could have done differently?

Would not change anything.

BACKGROUND

Please describe your company and position.

I am the Founder of Big Naturals Wine

Describe what your company does in a single sentence.

Boxed natural wine.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ## Whirlwind eCommerce LLC to accomplish?

Integrate custom alcohol compliant checkout with Shopify website

SOLUTION

How did you find ## Whirlwind eCommerce LLC?

Referral

Why did you select ## Whirlwind eCommerce LLC over others?

Referred to me

How many teammates from ## Whirlwind eCommerce LLC were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Ecomm support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cart integration project successfully completed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and timely, very easy to work with.

What was your primary form of communication with ## Whirlwind eCommerce LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

They facilitated a great work process with clear expectations and workflow. Very impressed with how easy it was.

Are there any areas for improvement or something ## Whirlwind eCommerce LLC could have done differently?

No negative feedback, it was a great partnership.

BACKGROUND

Please describe your company and position.

I am the Director of Hospitality of Ehret Family Winery

Describe what your company does in a single sentence.

Family owned winery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ## Whirlwind eCommerce LLC to accomplish?

• Shopify and Vinoshipper integration

SOLUTION

How did you find ## Whirlwind eCommerce LLC?

Online Search

Why did you select ## Whirlwind eCommerce LLC over others?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

VinoShipper Integration 

• Set up existing product, shipping rules to interact with VinoShipper 
• Recognize when a cart qualifies for VinoShipper checkout
• Generate VinoShipper cart, clear Shopify cart when appropriate
• Redirect to VinoShipper checkout when appropriate 
• Documentation on how to prep products to interact with VinoShipper
•  Subscription products will not be supported by VinoShipper Recharge Subscription / Shopify Integration
• Permitted states will display recharge subscription options in the product page Customer Experience 
• Create a low friction, high conversion customer experience considering the complexity of VinoShipper. Shopify & Recharge product integrations and limitations 
• Single Shopify catalog regardless of cart contents (categories, product pages and cart) 
• Product page and cart state selection to govern subscription availability and checkout process. 
• Subscription options hidden for non-permitted state selections. These elements will be relocated below the state selection in the product page. 
• The pop-cart checkout button will be replaced with a cart button. 
• Clear messaging and direction for customers to limit confusion in the checkout process 
• Automated notifications and redirects to send customers to the correct checkout process Management
• Ability to add, remove supported states that will govern the checkout choice for alcohol products. 
• Ability to add, remove dry states that will govern checkout ability for alcohol products. 
• Ability to mark products as alcohol to trigger restricted business rules (carts without alcohol can go through the Shopify checkout regardless of selected state)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All was described and delivered efficiently

What was your primary form of communication with ## Whirlwind eCommerce LLC?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

They worked fast and executed all tasks with precision.

Are there any areas for improvement or something ## Whirlwind eCommerce LLC could have done differently?

No comment

BACKGROUND

Please describe your company and position.

I am the Ops of The Naked Market

Describe what your company does in a single sentence.

We sell food & beverage products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ## Whirlwind eCommerce LLC to accomplish?

• Upgrade website
• Link website to vinoshipper
• Connect vinoshipper to google analytics

SOLUTION

How did you find ## Whirlwind eCommerce LLC?

Online Search, Referral

Why did you select ## Whirlwind eCommerce LLC over others?

Good value for cost, Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a fluid, frictionless process for customers to complete Shopify website orders considering alcohol, non-alcohol, subscription, non-subscription, products as well as internally compliant (permitted) and VinoShipper supported states.

Whirlwind will build a custom integration of Shopify, VinoShipper and Recharge Subscriptions resulting in a single catalog process (home, collection, product, cart) directing to the correct checkout process based on the carted products. This complexity of the various services should be invisible to customers providing a clear path to browse and purchase with the least amount of friction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Vinoshipper integration
• GA integration

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Mark & team delivered everything on time & gave updates throughout the process. It was a pleasure to work together.

What was your primary form of communication with ## Whirlwind eCommerce LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Integration capabilities & speed of implementation

Are there any areas for improvement or something ## Whirlwind eCommerce LLC could have done differently?

Nope

BACKGROUND

Please describe your company and your position there.

I'm the founder of a canned wine company that does e-commerce DTC business in addition to retail sales.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ## Whirlwind eCommerce LLC, and what were your goals?

Due to using a third party wine compliance software, we had two different checkout processes depending on what state customers shipped to. We wanted help to integrate this into a more seamless UX.

SOLUTION

How did you select this vendor and what were the deciding factors?

Whirlwind was recommended to us by another vendor for this specific expertise.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting to discuss objectives, timeline, and expectations on both sides. It was a quick two-week project and Whirlwind finished ahead of the deadline by almost a week.

How many people from the vendor's team worked with you, and what were their positions?

1 person

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Too early to tell.

Describe their project management style, including communication tools and timeliness.

Clear communication, easy to work with, offered great insights, offered clear progress updates and directions, and provided very detailed documentation.

What did you find most impressive or unique about this company?

A tton of expertise in all areas of e-commerce development and strategy; well beyond the scope we hired them for. Looking forward to working more together in the future.

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

Napa winery brand owner with a division of the company producing private label wines globally

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ## Whirlwind eCommerce LLC, and what were your goals?

To update, streamline and add new product on our website, as well as other things.

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommended by a company in which we currently do business.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had regular meetings to discuss what we were trying to attain with regards to our website being updated with a newer look and additional product as well as driving more customers to our site.

How many people from the vendor's team worked with you, and what were their positions?

one. The owner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Everyone loves the new look. We have also seen an increase in the private label inquiries.

Describe their project management style, including communication tools and timeliness.

Total professional. Stayed on task and completed all work timely. Meetings/phone calls and emails came with quick responses. Always prepared and detail oriented.

What did you find most impressive or unique about this company?

He had done work with the company we are currently doing business with, which made for an easier understanding.

Are there any areas for improvement or something they could have done differently?

Not that I can see.