Whiplash helps brands keep their promises to customers by coordinating seamless, end-to-end omnichannel fulfillment.
As one of the nation’s leading omnichannel fulfillment providers catering to both established and emerging brands, Whiplash manages a sophisticated nationwide distribution and fulfillment network for maximum speed and flexibility. With 18 state-of-the-art facilities and 6.5 million square feet of warehouse space, we are the experts in managing integrated, world-class fulfillment strategies for clients across multiple channels.
By embracing the latest technological advancements and automation solutions, Whiplash is uniquely equipped to handle the demands of our evolving retail marketplace. Our technology platform offers merchants an unprecedented level of connectivity with their customers and inventory management systems, ensuring real-time, data-driven insights for rapidly-scaling D2C brands in addition to retail and wholesale merchants. No matter whether your order volumes are in hundreds or the tens of thousands, we can scale effectively alongside you to ensure the highest level of support for you and your customers.
As consumer expectations grow for swifter delivery and increased communication touchpoints, Whiplash has pioneered a flexible and high-performance approach to warehousing and fulfillment which can be tailored to suit merchants’ unique needs. Through the strategic placement of our facilities in proximity to major consumer and transportation hubs, we drive effective cost savings for clients while still achieving the fastest possible turnarounds and unparalleled standards of service.
By partnering with Whiplash, you will gain the powerful backing of a strategic, nationwide footprint and an extensive team of fulfillment experts - empowering your business to be the best it can be.
An apparel manufacturer hired Whiplash (Port Logistics Group) to provide logistics services. They did inbound and outbound services, including IT infrastructure, warehouse logistics, shipment, and other tasks.
The client was satisfied with Whiplash's work and stated that they provided an excellent overall service. They led an adaptive process where they adapted to the partner's needs. They’re willing to work within the dataset, and parameters already established were vital to the engagement’s success.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m a former executive of an apparel manufacturing company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Whiplash (Port Logistics Group)?
We were changing the location of our business to improve our services for our smaller clients, so we needed help with the logistics of that process.
SOLUTION
What was the scope of their involvement?
They were doing full-service inbound and outbound warehouse logistics. They serviced all of our kay accounts like Target and Wal-Mart. We started with them building the IT infrastructure; we started discussing the capability matrix of what we needed for our business regarding Rackspace, moving products into the warehouse, and shipping out from there, among other things.
What is the team composition?
I worked with around five people from their team.
How did you come to work with Whiplash (Port Logistics Group)?
We found them through a series of interviews; they were close to our existing location, and we decided to work with them.
What is the status of this engagement?
We started working together in April 2017. I changed companies completely, so I don’t work with them anymore.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
It was a great overall service.
How did Whiplash (Port Logistics Group) perform from a project management standpoint?
They accommodate to understand what we needed.
What did you find most impressive about them?
They were more than willing to work with our dataset and within the parameters of our business — they were a decent partner.
Are there any areas they could improve?
They could staff better for peak volumes.
Any advice for potential customers?
Ensure that both sides understand their system limitations and capabilities.
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