There's a Better Way

Whinstone Solutions provides Product Development Services for Enterprise Mobile apps, Web Applications, IoT, IT Outsourcing & DevOps. With an experienced technical team along with young and dynamic management team who have spent designing and developing complex Web & Mobile Applications for clients across the globe. Leveraging our experience, we quickly bring an appropriate context to your business requirements and deliver a sustainable, scalable and versatile IT solutions.

We manage all our projects using the latest project management strategies and tools mitigating any business analysis and project management risks. At Whinstone, our clients are our partners. We believe in fewer more intimate client and long term relationships and sustained organic growth in our business to mutually benefit our clientele.

 

Key Technical Strength:

.NET Core,
C#, 
Angular,
React,
Node.js,
ERP & CRM Customization,
Native and Hybrid iOS and Android app Development
QA Automation with Selenium and Appium
UI and UX Engineering

 
$5,000+
 
< $25 / hr
 
10 - 49
 Founded
2015
Show all +
Islamabad, Pakistan
headquarters
  • Software Technology Park, I-9/3
    Islamabad, I 46000
    Pakistan

Portfolio

Key clients: 

Berlitz, InfoBIP, Voting Fans, Positive Impact, Global Institute of Healthcare Quality

Reviews

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Custom CRM Development and Website Design for Language Company

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2016 - Ongoing
Project summary: 

Whinstone provides custom CRM development using Kordeva. They built a system to oversee and manage incoming calls, allowing the team to track and analyze their leads.

The Reviewer
 
5,000 - 10,000 Employees
 
Pakistan
Harris Junaidi
Corporate Sales Manager, Berlitz
 
Verified
The Review
Feedback summary: 

The CRM developed by Whinstone is excellent, effectively managing the incoming leads and providing the team with a plethora of important data and information. They are a responsive and prompt team, answering any queries quickly and demonstrating their trustworthiness.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the corporate sales manager at Berlitz, a language company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Whinstone?

We needed a custom CRM developed as well as a redesign of our website. We had a lot of leads coming into our call center but had no way to save them—we needed software.

SOLUTION

What was the scope of their involvement?

They developed our CRM with Kordeva, which we use for the record-keeping of all our customers. It’s helped us maintain a record of our leads and analyze where we can do much better.

After being satisfied with the CRM, we had them redesign our website, and they also helped us with SEO.   

What is the team composition?

My main point of contact is Adeel (Director of Marketing and Operations).

How did you come to work with Whinstone?

We were approached by Whinstone, and they gave us a proposal for our project.

How much have you invested with them?

We’ve spent $50,000–$199,999.

What is the status of this engagement?

We started working together in 2016, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They help us with the leads for our outbound campaigns. If there are certain numbers we want to enter into the CRM, we provide them, then they respond in four to five hours. It’s very good, and we’ve had no complaints, so we’re happy with them. There’s no reason for us to work with anybody else as Whinstone meets our expectations.

How did Whinstone perform from a project management standpoint?

We use mostly email. If I need them immediately, I call them and they’re very prompt.

What did you find most impressive about them?

They helped us with the call center, taking 15 years of records and sorting them out. That was remarkable—we’re now able to see every call that lands into our system through the CRM. We know who has called, how many times they have called us before, how many times we have called them, and how many times they have visited our center. We trust the system and can rely on Whinstone.

Are there any areas they could improve?

No, I can't name anything.

Do you have any advice for potential customers?

We’re extremely happy with the services they’ve provided; we’d like them to have more clients globally and locally.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer