Exerge IT is a technology innovation firm that specializes in building web and mobile applications for companies both big and small. Our mission is to help bring quality technology services to organizations striving to gear up their technology and innovation.
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Web and App Development
Product Management Consultancy
Performance Marketing and Analytics
$50 - $99 / hr
10 - 49
Average Review Rating
Most Common Project Size
$50,000 to $199,999
Average Referral Rating
No data have been added yet...
Software Technology Park, I-9/3Islamabad, Pakistan46000
Custom CRM Development and Website Design for Language Company
Custom Software Development
$50,000 to $199,999
Jan. 2016 - Ongoing
Willing to Refer
Mar 14, 2019
Corporate Sales Manager, Berlitz
Whinstone provides custom CRM development using Kordeva. They built a system to oversee and manage incoming calls, allowing the team to track and analyze their leads.
The CRM developed by Whinstone is excellent, effectively managing the incoming leads and providing the team with a plethora of important data and information. They are a responsive and prompt team, answering any queries quickly and demonstrating their trustworthiness.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
Introduce your business and what you do there.
I’m the corporate sales manager at Berlitz, a language company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Whinstone?
We needed a custom CRM developed as well as a redesign of our website. We had a lot of leads coming into our call center but had no way to save them—we needed software.
What was the scope of their involvement?
They developed our CRM with Kordeva, which we use for the record-keeping of all our customers. It’s helped us maintain a record of our leads and analyze where we can do much better.
After being satisfied with the CRM, we had them redesign our website, and they also helped us with SEO.
What is the team composition?
My main point of contact is Adeel (Director of Marketing and Operations).
How did you come to work with Whinstone?
We were approached by Whinstone, and they gave us a proposal for our project.
How much have you invested with them?
We’ve spent $50,000–$199,999.
What is the status of this engagement?
We started working together in 2016, and the work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They help us with the leads for our outbound campaigns. If there are certain numbers we want to enter into the CRM, we provide them, then they respond in four to five hours. It’s very good, and we’ve had no complaints, so we’re happy with them. There’s no reason for us to work with anybody else as Whinstone meets our expectations.
How did Whinstone perform from a project management standpoint?
We use mostly email. If I need them immediately, I call them and they’re very prompt.
What did you find most impressive about them?
They helped us with the call center, taking 15 years of records and sorting them out. That was remarkable—we’re now able to see every call that lands into our system through the CRM. We know who has called, how many times they have called us before, how many times we have called them, and how many times they have visited our center. We trust the system and can rely on Whinstone.
Are there any areas they could improve?
No, I can't name anything.
Do you have any advice for potential customers?
We’re extremely happy with the services they’ve provided; we’d like them to have more clients globally and locally.