What was the scope of their involvement?
Wetware Systems met with us in order to determine the features we wanted and our target users. They personally interviewed the employees our company and asked them what could be more efficient. Using this, they created very nice documentation and understood the major issues faced by our employees. These were sometimes data-related issues or online connectivity issues. Wetware proposed making the employees' apps offline accessible.
We mainly had offline stores, so we didn’t have a large presence online. They advised and created an online ordering process that would go hand-in-hand with the apps they were going to develop.
They suggested that after a user creates an order, it would be sent to the hub manager in a store with the order number. The hub manager would then assign that particular order to a picker, who would pack the items in the order and pass them to a rider. The riders would receive notifications automatically when orders are ready through the mobile app. We also used Wetware Systems’ time slot organization system to better process our orders.
Wetware Systems developed our backend platform using Magento, which handled orders and the product management. They created a separate PIMcore integration and created a dashboard to assign pickers, riders, and hub managers. They also developed separate dashboards that allow us to upload data directly to our backend.
They developed the pickers' app using a React hybrid code. They also built a rider app, a manager app, a fully-native consumer application for Android and iOS, and a web app. They made sure most of the scanning and picking processes takes place offline with only one button requiring an internet connection.
What is the team composition?
We have worked with a team of 20 people from their side. During our nine months of collaboration, I became close to all their developers and testers, but mainly interacted with their project managers.
How did you come to work with Wetware Systems?
I received an internal referral advocating for Wetware Systems. Our existing application and website were not optimized and we were getting one-star reviews. A representative of theirs came to our office and proposed to solve our problem by building a new platform.
We casually mentioned that our Amazon Web Services (AWS) sometimes crashed after reaching 1,000–2,000 customers. In just one week, a single person from their team fixed that particular problem and implemented Solr search.
We were considering other companies as our design team was not performing to our standards.
Our old design partner took a whole year to create the designs and disappointed us. We were out of time and since Wetware impressed us through their AWS fix, we hired them for the app development.
What is the status of this engagement?
We started the engagement in May 2017 and it ended in April 2018.