Wendego IT Solutions

BACKGROUND

Introduce your business and what you do there.

I’m an HR generalist and office manager at Wiliot.  We’re a tech company that develops a battery-free Bluetooth sensor tagging device that allows users to track assets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wendego IT Solutions?

We needed help managing our second-factor authenticator and securing and managing some of the websites we use. Our company has high-security needs, so we have an internal IT team in Israel that manages our IT from that side of the world. Wendego IT Solutions manages our North American operations.

SOLUTION

What was the scope of their involvement?

Wendego IT Solutions manages our second-factor authenticator and some of our websites. They also manage our new hire accounts, so whenever we onboard new employees, I work with them to set up our devices. Wendego IT Solutions provides remote and on-site services. 

We’re predominantly Apple users, so Wendego IT Solutions is responsible for setting up and managing our MacBooks. The team also oversees our server and network and has helped us purchase other hardware and software. For instance, Wendego IT Solutions has installed access points across the office, including Logitech systems for conferencing and Ethernet ports for extra-strength signals.

What is the team composition?

We work with Eidan, Jeffrey, Charlie, and another assigned technician.

How did you come to work with Wendego IT Solutions?

Wiliot had already brought Wendego IT Solutions when I started working at the company in September 2022.

How much have you invested with them?

We spend about $4,500 a month with Wendego IT Solutions.

What is the status of this engagement?

We started working together in May 2021, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with Wendego IT Solutions has been a great partnership, and their work exceeds our expectations.

How did Wendego IT Solutions perform from a project management standpoint?

Wendego IT Solutions delivers work on time and on budget. We use a ticket management system and have direct contact with Jeffrey. We also communicate via Microsoft Teams, email, and phone calls.

What did you find most impressive about them?

Wendego IT Solutions' customer service and punctuality are their biggest strengths. The team is very quick to respond and always on top of things. If we need them on-site, they come on-site. If we need them to handle a ticket and escalate it, they do it.

Are there any areas they could improve?

I can’t think of anything Wendego IT Solutions can improve.

Do you have any advice for potential customers?

It’s a benefit for new customers to work with Wendego IT Solutions.

BACKGROUND

Please describe your company and position.

I am the Office Administrator of Wildcat Discovery Technologies

Describe what your company does in a single sentence.

We produce high-performance U.S. made cathodes to enable widespread adoption of clean energy. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wendego I.T. Solutions to accomplish?

• Management of IT & Communication Systems
• Cybersecurity Training
• Problem Isolation & Resolution

SOLUTION

How did you find Wendego I.T. Solutions?

• Referral
• Other

Why did you select Wendego I.T. Solutions over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Wendego I.T. Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Secure web gateway, identity & access protection, email security. Hardware warranty monitoring.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes that demonstrate progress or success are that we continue to utelize Wendego for our IT services here at Wildcat. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Wendego is here onsite twice per week, as our contract with them states. They are a reliable company. They are available via their email help desk, text and phone as well.

I personally don't know what the costs are since this isn't my department, but I do know that our company is very budget conscious so I can bet we are getting a very good deal with Wendego.

What was your primary form of communication with Wendego I.T. Solutions?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their employees are very personable and down to earth, which makes them easy to work with.

They can advise us on various options, but the quality we decide on is up to us. Being the Office Administrator here at Wildcat, I oversee all vendors that come into the buildings and my experiences with Wendego have always been positive.

Are there any areas for improvement or something Wendego I.T. Solutions could have done differently?

No, I'm very happy with the way Wendego conducts themselves as an IT company.

UPDATED REVIEW

This review was published on October 2, 2020. 

VP of Data, Lithium-Ion Battery Research Company
Other Industry
San Diego, California
11-50
Dec 2019 - Ongoing
Verified

Project summary
Wendego serves as the business’ internal IT team, working on desktop support, PC specification, tickets, and network infrastructure. They are currently working on migrating data from an old server to a new one.

Feedback summary
Wendego has managed to migrate most of the data from the old server to the new one successfully thus far. Not only are they very responsive, adaptable, and collaborative in their approach, but they also take the time to understand the business needs in order to provide personalized solutions.

BACKGROUND

Introduce your business and what you do there.

We are a lithium-ion battery research company. We do experiments and research in the area of lithium-ion batteries, and we work with clients across the battery process chain. I’m the VP of Data.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wendego?

We’re a small company, so we don’t have an internal IT department. We weren’t happy with our prior IT provider, so we were looking for a change.

SOLUTION

What was the scope of their involvement?

Wendego serves as our IT department. They do desktop support and PC specifications, and they also work on our ticket systems. I tend to work with them on the server and network infrastructure behind the scenes. 

When they came on, it was time for an overhaul of our old server. One of Wendego’s first tasks was to work with us to spec out a new on-premises system. They understood our needs and ordered appropriate server switches. 

The team is currently migrating all of the server data from the old system to the new one. It’s a big project because we have a lot of data and a lot of machines. As we build out new functionality internally, I often need new virtual machines installed, and Wendego addresses those needs.

What is the team composition?

We have a point person.

How did you come to work with Wendego?

We found them online and interviewed various people. We liked that Wendego was a small company because we’re a small company, and we like flexibility, thinking outside the box, and getting things done. 

They also didn’t have a cookie-cutter product to roll out. We felt good about what they recommended because they explore our options and didn’t just decide what to do right away.

How much have you invested with them?

We’ve spent just above $50,000.

What is the status of this engagement?

We began working with them in December 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Wendego is doing very well. They return tickets very quickly, and they get responses, not always resolutions but definitely responses, within a day. The team is attentive and flexible, and they have good ideas. We’ve migrated about 80% of our system and nothing has broken, which is good. 

How did Wendego perform from a project management standpoint?

They do well. I’ve been working closely with our point person as we move certain business processes over to the new servers. We work with him on timing and scheduling. For day to day aspects, most users put in a ticket.

We had a few slowdowns at the beginning of the year, but it had to do with disruptions in the shipping of equipment, so it wasn’t their fault. Since then, we’ve been moving the software and the data over in a nice way. 

The people we work with don’t have processes and procedures that they have to follow to get things done. We just rely on their being good people, and we can have a good dialogue about what we need to get done. The team is very collaborative.

What did you find most impressive about them?

Wendego’s customization and attention to detail are great. They think about what we really need and ask what they can do to meet that need, rather than using a cookie-cutter approach.

I also like that we work with one person per project, so I feel comfortable that they know the background information. Additionally, their response time is really good too.

Are there any areas they could improve?

No, not that I can think of.

Do you have any advice for potential customers?

I recommend them because they work well.

STAR RATINGS
Overall rating: 5
Quality: 5
Cost: 5
Schedule: 4.5
Willing to refer: 5

BACKGROUND

Introduce your business and what you do there.

I'm the founder and chief strategy officer of a web development, branding, and digital marketing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wendego I.T. Solutions?

I used to manage our company's IT needs on my own for a long time, but as we were growing rapidly, I was in need of someone to support our internal IT needs.

SOLUTION

What was the scope of their involvement?

Wendego I.T. Solutions offers managed IT services remotely. The team supports our email and network management. Wendego I.T. Solutions provides on-site services when we need to set up new computers for our employees or cybersecurity-related tasks. Wendego I.T. Solutions manages and purchases software associated with our employees, including Microsoft 365. The team also helps us set up email signatures and software like Dropbox and Slack. 

What is the team composition?

I work with three teammates from Wendego I.T. Solutions' executive team, including Taylor (IT Engineer & Junior Cybersecurity Compliance Officer).

How did you come to work with Wendego I.T. Solutions?

I contacted Wendego I.T. Solutions through a customer of our company.
How much have you invested with them?

We've spent around $15,000 on this project.

What is the status of this engagement?

We started working with Wendego I.T. Solutions in the first week of January 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Wendego I.T. Solutions' support, we've saved time in our employees' onboarding and offboarding processes. Additionally, Wendego I.T. Solutions is heavily focused on network and data security, and their expertise gives us peace of mind in that area. 

How did Wendego I.T. Solutions perform from a project management standpoint?

When we first engaged with Wendego I.T. Solutions, they were immediately attentive, and we didn't have to wait a long time for them to get the ball rolling and integrate them into our processes. The team is extremely responsive via email.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Taylor is one of my main points of contact. He's helpful, responsive, and knowledgeable. 

What did you find most impressive about them?

Wendego I.T. Solutions' work quality and attention to security makes them stand out.

Are there any areas they could improve?

I can't point out anything for Wendego I.T. Solutions to improve.

Do you have any advice for future clients of theirs?

I suggest letting Wendego I.T. Solutions take the lead and trust that they'll deliver on their promises.

BACKGROUND

Introduce your business and what you do there.

I'm the chief people officer of a low-carbon fuel company. We specialize in producing green methanol, a low-carbon fuel option, to cater to the shipping industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wendego I.T. Solutions?

We enlisted the services of Wendego I.T. Solutions to oversee our IT systems since we lacked an in-house IT department and the necessary expertise.

SOLUTION

What was the scope of their involvement? 

Wendego I.T. Solutions cover everything related to IT, from start to finish. They're a completely outsourced IT department for our company. Their services are almost entirely remote support.

I'd met with their CEO initially, and we described the basic outlines of what we required. We're a small company with 13 people, and our approach is simple. The CEO knew what to do immediately, so only a bit of discovery was needed. He sent us a proposal that same day, and we got started.

They came in and quickly figured out the right system for us. We've enlisted their assistance to design and manage what would typically require the resources of an entire IT department. Their team does it seamlessly and behind the scenes, and it's been advantageous for us. 

In addition, they handle our cybersecurity concerns by providing breach detection and proactive measures. They assist us in preparing for potential threats and implementing cultural changes to improve our cybersecurity practices. This has been incredibly beneficial for our organization. We also have a few systems designed around backups and redundancy, and they've supported us with those. 

What is the team composition?

We have two helpful and dedicated helpdesk people. Anytime we ask for something, they respond very quickly. The whole team is excellent. 

How did you come to work with Wendego I.T. Solutions?

We found Wendego I.T. Solutions through a referral from someone I'd worked with for many years. He knew them very well and recommended the team. 

How much have you invested in them?

We've spent around $50,000.

What is the status of this engagement?

We began working with Wendego I.T. Solutions in January 2022, and it's an ongoing engagement. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we started working with Wendego I.T. Solutions, I no longer have to deal with numerous emails regarding technical issues. Previously, I would receive several emails every week, but now, thanks to their expertise, we've had zero issues. We've also noticed a significant decrease in time spent on basic tasks. This has resulted in improved productivity for our team members who aren't familiar with IT-related issues. The impact has been tremendous. 

Wendego I.T. Solutions has been exceeding our expectations. They haven't just solved our daily challenges, but they've built systems to make things even smoother and more productive. 

An instance of this is the newly launched portal, enabling us to submit details about new hires easily. The process is seamless and operates in the background. Their team is efficient and has made HR easier, which is my primary domain. That alone has surpassed my expectations. 

How did Wendego I.T. Solutions perform from a project management standpoint?

The team promptly contacts us and helps us resolve the issue when we forget something. They always adhere to the budget. They consistently help us with any issues that come up. We've never had any problems. 

What did you find most impressive about them?

Their soft skills set them apart. I trust that they care about relationships and people. Wendego I.T. Solutions focus on fostering trusting and positive relationships in their work. They cultivate that in the people they hire, and the personalities of the people they hire are very social. That's important to me, and I believe in that philosophy. The Wendego I.T. Solutions team is highly skilled in their area of expertise. The efficiency they bring to IT makes everything else efficient. 

Are there any areas they could improve?

The Wendego I.T. Solutions team has hit it out of the park, so I wouldn't offer any areas of improvement. 

Do you have any advice for potential customers?

Don't hesitate to get to know the team at the initial stage because it'll make things even smoother. I presume they do that pretty well without my recommendation.

BACKGROUND

Please describe your company and your position there.

Coastwise Capital Group is a boutique wealth management firm based in La Jolla, CA. I specialize in operations for the firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wendego I.T. Solutions?

We work with wendego on internet security, cloud storage, and general technical services. They are our go to for all things tech and we could not ask for a better partnership.

SOLUTION

How did you select this vendor and what were the deciding factors?

A long standing relationship - deciding factors were technical skill and responsiveness.

Describe the project in detail and walk through the stages of the project.

Our most recent project was a change of location and a departure from in house server to cloud based storage and applications. Wendego was there every step of the way to facilitate the move, ensure we could still provide client forward service, and untangle the windy process of transitioning from a hard storage server with nearly twenty years of data to a cloud computing system. They are top notch.

How many resources from the vendor's team worked with you, and what were their positions?

Founder, Eidan has long since been our primary point of contact but his entire support team is responsive and on the button. They have remote ability to assist us within an hour of a request. Kam Sagoo is another standout from the Wendego team as a problem solver.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are fully functional on cloud based computing and underwent an entire office move as if nothing had occurred. The seamless transition is in large part thanks to the technical prowess of Wendego I.T. Solutions.

How effective was the workflow between your team and theirs?

Workflow is seamless. Shoot the team an email and if it can be solved remotely, they are on the job within the hour or scheduling a time to come in otherwise.

What did you find most impressive or unique about this company?

Their responsiveness is a huge bonus in our industry, Having technical difficulty can be a costly mishap.

Are there any areas for improvement or something they could have done differently?

I can't think of anything they need to improve on.

BACKGROUND

Introduce your business and what you do there.

I’m a partner at a legal firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wendego I.T. Solutions?

They’re going to be our new IT support partner at our new law firm.

SOLUTION

What was the scope of their involvement?

We want to be completely on the cloud so they recommended cloud-based applications for us to use. They set up the entire IT room in our office with internet, firewalls, Wi-Fi, and switches to make sure everything works well.

They’ve referred us to other vendors that provide security. Additionally, they’ve helped us select which equipment to purchase. Currently, they’re reaching out to each employee as we give them a computer.  

What is the team composition?

We work with three people from their team.

How did you come to work with Wendego I.T. Solutions

They were recommended to us by a personal friend.

How much have you invested with them?

We’ve spent $1,500 so far.

What is the status of this engagement?

We started working together in October 2020, and our work is ongoing.

RESULTS & FEEDBACK

What was the scope of their involvement?

We want to be completely on the cloud so they recommended cloud-based applications for us to use. They set up the entire IT room in our office with internet, firewalls, Wi-Fi, and switches to make sure everything works well.

They’ve referred us to other vendors that provide security. Additionally, they’ve helped us select which equipment to purchase. Currently, they’re reaching out to each employee as we give them a computer.  

What is the team composition?

We work with three people from their team.

How did you come to work with Wendego I.T. Solutions?

They were recommended to us by a personal friend.

How much have you invested with them?

We’ve spent $1,500 so far.

What is the status of this engagement?

We started working together in October 2020, and our work is ongoing.

BACKGROUND

Introduce your business and what you do there.

I’m the IT administrator for Sand Diego Pathology. We’re a medical lab that focuses on diagnosing different diseases and cancers for doctors’ offices and even hospitals. We also handle the technical work for some of the local biotech companies, creating the microscope slides for their research.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wendego I.T. Solutions?

We’d be working with our previous IT provider for a several years, but our infrastructure never really improved. Downtime was frequent, and costs kept adding up. That’s when we decided to look for a different provider to take on our IT needs.

SOLUTION

What was the scope of their involvement? 

Wendego I.T. Solutions handles nearly all elements of IT support, from our network to our hardware. Because we already have an infrastructure in place, their team looks for improvement opportunities and updates our security.

What is the team composition? 

I work with three people.

How did you come to work with Wendego I.T. Solutions?

We searched through the internet and got referrals from other businesses. All in all, there we interviewed 2–3 other IT providers before landing on Wendego I.T. Solutions. They were the best fit for us.

What is the status of this engagement?

We’ve worked with them since November 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The uptime is almost 100%, which is a significant improvement from our previous provider. We’ve never had any issues with their response time, either. They typically get back to me within a couple of hours, and all issues are resolved within the same day.

How did Wendego I.T. Solutions perform from a project management standpoint?

For one, they’re very accessible through email and meetings. They talk to us on a set schedule so that we can figure out which improvement projects we need to do to avoid future issues. 

That just goes to show how proactive they are, too. They’re not waiting for something to break down to jump on it. If there’s an issue that we need them to work on, the team is willing to take on the project during the weekend, even though we know it’s beyond their regular office hours.

What did you find most impressive about them?

What stands out to us the most is their unique fee structure. It’s a flat monthly rate regardless of the services provided on the number of times we call them. That type of structure means it’s in their best interest to keep our infrastructure in top shape so that we’re not calling them constantly. 

Are there any areas they could improve?

No, there’s nothing that comes to mind at this point. They’re doing a great job so far.

BACKGROUND

Please describe your company and your position there.

I am a Senior Recruiter with Host Healthcare. We are a nurse traveling agency based in San Diego, CA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wendego I.T. Solutions?

I worked with Wendego during my onboarding process as a new hire in early September and they serve as my go to for any IT needs I may have in the future.

What were your goals for this project?

I was just hired and the company is currently WFH. I only had a laptop for the first few days to get me by. Once I was hired, I was given Kam's info and told to call him to get set-up. I optioned to start sooner than later and time was of essence. I sent Kam a text to see if he was available at 6pm on a Friday!?! He replied quickly and said to call him whenever. 

SOLUTION

Describe the project in detail.

Long story short, by 8pm I was up and running with everything I needed for Monday and he made himself available over the weekend just in case.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have not had any issues since my original setup and had a smooth transition once I received all my proper equipment to WFH.

How effective was the workflow between your team and theirs?

Excellent!

What did you find most impressive about this company?

How quickly they respond and are able to troubleshoot issues individually and on a company level

Are there any areas for improvement?

Not that I have noticed.

BACKGROUND

Please describe your company and your position there.

Duchateau is a manufacturer of high-end architectural finishes, including flooring and wall panels. In addition to my duties as Marketing Communications Manager, I also oversee our relationship with Wendego, our Managed IT service provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wendego I.T. Solutions?

Wendego oversees all aspects of our information technology infrastructure, for both our HQ location, our remote warehouse location, and for our individual sales representatives located across the U.S.

What were your goals for this project?

We wanted a vendor who could be a true partner with us, listen to our needs, and propose on-going solutions that met those needs. We also wanted the management of our network and our end-users to be as seamless as possible.

SOLUTION

How did you select Wendego I.T. Solutions?

After poor experience with a previous vendor, we did research, and found that Wendego was highly respected, and that although their pricing was reasonable, they provided increased levels of service than we had experienced with other vendors.

Describe the project in detail.

Wendego completed a full inventory of our hardware, software, and network design. They then proposed a menu of needed improvements. They also gave us direction on the best way to proceed, enabling us to gradually implement improvements to our IT infrastructure, keeping costs steady.

What was the team composition?

Wendego worked with our Office Manager initially, who oversaw this project. It then transitioned to me, and I work with both Wendego and our employee base to ensure that all of their technical needs are being met.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our uptime has increased, and our implementation of Microsoft Office and Office 365 has been streamlined, so remote management is easy and painless. Our network infrastructure is rock solid, and Wendego has been with us every step of the way, ensuring that we implement what we need.

How effective was the workflow between your team and theirs?

In addition to a industry-standard ticketing system, the team at Wendego also checks in with me regularly, and also provides high-level executive summaries and reports.

What did you find most impressive about this company?

I have worked with many IT vendors in my career, and most of them want to provide canned solutions. Wendego is different - they really take the time to get to the core of our needs and issues, and develop solutions that fit our goals, our budget, and our company culture.

Are there any areas for improvement?

We have been extremely satisfied with Wendego. The key to our relationship has been the setting of goals before we began any changes to our systems. Thanks to this process, we both were able to work towards the same outcomes.