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Turning Online Advertising Into Profit

5.0
5 reviews

Welby helps companies make more profit through intelligent data-driven marketing with creative design & rigorous testing.

 
$5,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2015
Show all +
Calgary, Canada
headquarters
other locations
  • 342 4 Ave SE
    Calgary, AB T2G 1C9
    Canada

Portfolio

Key clients: 

Embassy Suites by Hilton

ClearView Plumbing & Heating

Sparks Consulting

Kicker Video

Cargo Digital

Pump Interactive

GlassMasters Auto Glass

Green Drop

McSweeney's Premium Meat Snacks

Johnnie Walker

Diageo Canada

Reviews

5.0
5 reviews
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Digital Marketing Services for Heating Company

“They don't just do the work for us, they truly want us to succeed.”

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Ongoing
Project summary: 

After redesigning a website, Welby Consulting oversaw SEO and PPC campaigns and helped build a maintenance platform. They continue to manage Facebook and Instagram accounts.

The Reviewer
 
1-10 Employees
 
Canada
Michael Durrant
Owner, North Island Mechanical Ltd.
 
Verified
The Review
Feedback summary: 

The website is interactive and easy to navigate and the user engagement is on the rise. Welby Consulting went above and beyond to meet all needs, while their expertise and ability to make their clients a priority helped them set the project up for success.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of North Island Mechanical. We're a heating and air conditioning company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Welby Consulting?

We needed a vendor to help us grow our online presence. We worked with a few other vendors in the past, but we were not seeing any results, so we wanted to find a new company.

SOLUTION

What was the scope of their involvement?

Welby Consulting redesigned our website, making it more interactive and user-friendly. They also helped us build our maintenance platform and acquire ownership of our domain name (so we didn’t need to have a third-party vendor on it). They've taken over management of our social media accounts and regularly create posts for our Facebook and Instagram. In addition, they did keyword research and oversaw SEO and PPC campaigns for us. 

What is the team composition?

We work with about seven members of their team.

How did you come to work with Welby Consulting?

They were referred to us. They had a track record of success working with similar companies and helping them grow, so we thought they'd be a good fit.

How much have you invested with them?

We pay them $4,000 a month.

What is the status of this engagement?

We started working with them in October 2018 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our service department has increased by about 50% and we know whether our phone calls originated from our website or our Facebook page.

How did Welby Consulting perform from a project management standpoint?

They're very responsive and willing to provide feedback. We have a weekly phone call to discuss the status of the project and we use email to stay in touch between the calls. In addition, they send us monthly reports with updates.

What did you find most impressive about them?

I feel that I matter to them as a client. They don't just do the work for us, they truly want us to succeed. That is what has helped my business grow.

Are there any areas they could improve?

No. I'm happy with the services I've received.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd definitely recommend them.

Adwords Campaign for Industrial Distributor

"They provided a high level of marketing expertise at a cost-effective price."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Jan. 2018
Project summary: 

Welby Consulting developed ad/branded campaigns and created keyword lists to increase exposure. They also used Google AdWords/Google Analytics and provided external marketing specialists.

The Reviewer
 
51-200 Employees
 
Mesquite, Texas
Dan Bronson
Manager of Digital Team, Abatix
 
Verified
The Review
Feedback summary: 

The keywords and campaigns implemented increased clickthrough rates and engaged customers with the website. Welby's commitment to deadlines, expertise in marketing strategies, and cost-effective work made them an excellent partner.

BACKGROUND

Introduce your business and what you do there.

I am the manager of the digital team at Abatix, an industrial distributor that serves restoration construction to specialty contracting fields. Our team is responsible for digital marketing and the e-commerce website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Welby Consulting?

We wanted to gain exposure for our e-commerce site through online marketing.

SOLUTION

What was the scope of their involvement?

Welby Consulting built ad campaigns for a category of products and produced branded campaigns for our clients. They created keyword lists using SEO best practices and used Google AdWords/Google Analytics to target customers. They also provided marketing advice from external specialists in the industry. 

What is the team composition?

We worked with a digital marketing consultant.

How did you come to work with Welby Consulting?

We were referred to them by a friend who told us they were experts we could trust.

How much have you invested with them?

We invested about $10,000-$25,000 in total. 

What is the status of this engagement?

We started working together in August 2017 through January 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They increased clickthrough rates and the engagement metrics showed that customers were more interested in our website.

How did Welby Consulting perform from a project management standpoint?

They delivered their work on time. They kept within our budget and provided us professional reports to give us insight into their work.

What did you find most impressive about them?

Compared to competitors, they provided a cost-effective service with a high level of expertise. Welby was honest and upfront about problems outside of their scope of work. They were well connected to experts in the industry and contacted them for better suggestions.

Are there any areas they could improve?

No, they did an excellent job.

Do you have any advice for potential customers?

Get the experts in your business that understand your customers well to work with Welby. Make sure to also provide any technical access up front.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Strategy for Experiential Education Company

“Unlike most consultants, they’re autonomous and proactive, accomplishing things without having to rely on us.”

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5.0

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Ongoing
Project summary: 

Welby consults on PPC ad strategy, suggesting changes to SEO, branding, and the website to improve marketing. They referenced conversion data to track leads and evaluate the system processes.

The Reviewer
 
10-50 Employees
 
Washington, D.C.
Ryan Sparks
CEO, Sparks Consulting
 
Verified
The Review
Feedback summary: 

Welby consistently provides high-quality and impressive services. Their insight has resulted in increased conversions, even while marketing spend has decreased. They have monthly reports and meetings, requiring minimal oversight to be effective.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Sparks Consulting, an experiential education company with secondary products and college counseling.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Welby Consulting?

We needed a better PPC ad strategy.

SOLUTION

What was the scope of their involvement?

Without conversion data, Welby was able to reorganize our PPC efforts to be more efficient. They then advised us on website, branding, and SEO changes necessary to upgrade our overall marketing quality. In the past 12 months, we’ve spent $150,000 making the changes they’ve suggested for our website.

After that, we brought in more electronically-generated conversion data to establish a better understanding of how leads are processed through our system. This analysis eventually helped us save quite a bit of money. We’re pretty hands off and let Welby manage our digital marketing practices with minimal oversight.

What is the team composition?

We have one main point of contact.

How did you come to work with Welby Consulting?

We found them on Upwork.

How much have you invested with them?

We’ve spent between $50,000–$100,000.

What is the status of this engagement?

We began working together in February 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a higher level of conversions now, even though we've decreased our marketing costs by 30%.

We recently restructured our personnel, getting rid of nearly 90% of our consultancies, but we kept Welby. That should show how much we value their work.

How did Welby Consulting perform from a project management standpoint?

We talk about once a month to coordinate plans and check up on their work.

What did you find most impressive about them?

Unlike most consultants, they’re autonomous and proactive, accomplishing things without having to rely on us. A lot of companies offer the same services Welby does, but it’s difficult to find someone who’s as good as them. They follow through and do their best work on every project.

Are there any areas they could improve?

For what we needed, they’ve done a great job meeting expectations.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Google Adwords Campaign for Video Production Company

“They're invested in our success and have become our true partner.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2017 - Ongoing
Project summary: 

Taking charge of Google AdWords campaigns, Welby Consulting has been focusing on increasing the number of leads. They also made structural changes to the website to improve Google rankings.

The Reviewer
 
10-50 Employees
 
Canada
Managing Director, Kicker Inc.
 
Verified
The Review
Feedback summary: 

Within the first month, the number of leads went up 40%, while total investment in ads decreased. Going above and beyond to understand the business, they exceeded all expectations, while their expertise and commitment helped them build a positive relationship.

BACKGROUND

Introduce your business and what you do there.

I work at Kicker Inc., which is a video production firm that serves clients in 32 US states and all Canadian provinces.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Welby Consulting?

We were not getting the results we were looking for from our Google AdWords campaigns, so we wanted to find a professional vendor to help us manage those campaigns.

SOLUTION

What was the scope of their involvement?

They took complete charge of our Google AdWords campaigns, focusing on increasing the number of leads we get. They also made some structural changes to the website to make it user-friendly and easy to navigate. Even though they don’t manage our SEO, they’re helping us improve our Google rankings through website updates.

How did you come to work with them?

We were referred to them by a third party, so we interviewed them. We chose Welby because they seemed more engaged and invested in our success than other vendors we were considering. Any time we take on a vendor we want to make sure they can become a real partner to us. And that's the relationship Welby was able to establish.

How much have you invested with them?

We've spent between $10,000–$50,000.

What is the status of this engagement?

We started working with them in March 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been very pleased with the results. We saw a 40% increase in leads within the first 30 days. Since then, we've been getting 50-70% more qualified leads from our Google AdWords campaigns than we've ever had in the past. Also, we've reduced our ad spending: for every dollar we spend with Welby, we get three or four in return.

How did they perform from a project management standpoint?

They've stayed on top of things, providing us with regular reports and analytics. We also have scheduled meetings where we discuss how the sales are going. They're constantly working to understand our needs and our campaigns, so we get a very good value for our money.

What did you find most impressive about them?

They're invested in our success and have become our true partner.

Are there any areas they could improve?

I can't think of anything.

5.0
Overall Score The revenue we're gaining well exceeds the amount we invest in their services.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They're a little more expensive than other vendors, but we receive more than we spend.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd definitely recommend them.

PPC, SEO, & Website Redesign for Plumbing Business

“We’re getting great value and a great service.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

Welby Consulting provides SEO, PPC, and website redesign services, focusing on optimizing the site and increasing the leads it receives.

The Reviewer
 
11-50 Employees
 
Alberta, Canada
Melanie Lumsden
Marketing Director, Clearview Plumbing and Heating
 
Verified
The Review
Feedback summary: 

The ongoing project has so far produced good results, with improved understanding of the site’s lead generation and significant savings in the PPC area. They are organized, responsive, and transparent, displaying dedication to the project and integrating into the team.  

BACKGROUND

Introduce your business and what you do there.

Our business is Clearview Plumbing and Heating. We mainly serve residential clients for plumbing and heating problems in the City of Calgary. I take care of marketing and admin.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Welby Consulting?

We wanted to get more calls and clients. We needed to augment our team as our current outside consultant wasn’t performing well.

The majority of our new clients come to our website through PPC. Our company had been shrinking because we weren’t getting enough calls for over a year and a half, which wasn’t all attributable to the market and economy.

SOLUTION

What was the scope of their involvement?

Grant (President & CEO, Welby Consulting) came to work with us as a consultant. He went through our entire website then designed a new plan to increase calls that involved work on both PPC and SEO.

He very quickly learned a lot about our business and really dived in. He was interested in all aspects of the business and asked questions no one else has asked before. It was great to have a fresh pair of eyes looking at our whole business. We get a lot more value that we expected from him. Eventually, I think he will be redo our website as well.

What is the team composition?

We work directly with Grant.

How did you come to work with Welby Consulting?

We were getting a lot of talk but not a lot of action from our last provider, so decided to move to another consultant. Someone we know referred them to us.

They hadn’t personally used their services but had met Grant. We’ve always used web providers who aren’t in Calgary, so it’s nice that Welby Consulting are local and we can meet in person.

How much have you invested in them?

We have spent between $10,000–$50,000.

What is the status of this engagement?

We began working with them in January 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We can now see where we’re at, where the website is at, and where our calls are coming from. We can see where improvements could be made, as well as what is and isn’t working.

The biggest thing so far has been the savings. Previously, we were just throwing money at PPC, which only 5% of our calls were coming from. We’ve gone from spending $12,000 or more per month on PPC, to around $3,000. The rest of the changes need to come through SEO, but that takes time.

How did Welby Consulting perform from a project management standpoint?

They’re extremely fast at responding and are incredibly organized and thorough. We have in-person meetings when needed and there haven’t been any problem. We’re getting great value and a great service. Grant is very intelligent and well versed in what he is doing. He’s passionate about what he does—it’s not just a job for him. While he is an outside consultant, I feel like he’s part of our team.

What did you find most impressive about them?

I appreciate that Grant give us access to everything so we can see it for ourselves. We’ve always had to take the word of our providers as to what has been going on. Grant changed that and gave us access to passwords and login information for all sorts of things. He took the time to explain what it all means and what is significant. His integrity and knowledge is impressive. I’ve never worked with a provider like them in the past—it’s been so refreshing. We get the full picture of what is required to do something and how long it takes.

Are there any areas they could improve?

No, I haven’t come across anything at this time.

5.0
Overall Score Grant is a great person to work with. He has a sense of humor, he understands things, and he’s interesting. It’s been an extremely positive experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    It’s been excellent value.
  • 5.0 Quality
    Service & deliverables
    It’s been very high quality and on time. They do what they says they are going to do.
  • 5.0 NPS
    Willing to refer
    I would refer them to anyone.