What evidence can you share that demonstrates the impact of the engagement?
The success of their work is based on whether the solution is capturing all relevant transactions in a timely fashion. We track that every day, and it’s been perfect.
How did WeGotCode.com perform from a project management standpoint?
They’ve done very well on their side. They co-manage the project with us, and Shannon (Founder, WeGotCode.com) leads their work from a project management standpoint. He does well with all of the soft skills surrounding the project; he’s really good in front of clients as far as estimates, tracking, and work details.
What did you find most impressive about them?
A custom integration is very technical, and I’ve found that it’s difficult to find a provider who can both develop the solution and be a good communicator. What I really like about WeGotCode.com is that they’re good communicators with business acumen. We’ve gotten a good sense and understanding of what they’re building and how it works. It was obvious from the moment we were introduced that they were a rare blend, and I’ve really liked working with them ever since.
WeGotCode.com takes ownership of the solution, meaning they develop, test, and own it from their standpoint. A lot of times, you’ll get a company that just develops the solution and then expects the client to test and validate it, but that’s not really owning it.
Are there any areas they could improve?
I haven’t been exposed to some of their other offerings. If I were them, I’d be thinking about how to scale and what other solutions to get into. However, the work they’ve done for us and the length of time it’s taken them has been really good, so I don’t have any improvement suggestions.
Any advice for potential customers?
I think they have a lot of relatable experience from the other work they’ve done. I’d recommend getting them involved in business requirements right away. When I need help finding a client solution, Shannon always has a relatable story. They provide valuable information that helps guide the right technical solution for the client. I think that oftentimes, people have the notion that they should figure out the business requirements and then bring in a customer integration provider after the fact, but that is a mistake. Get WeGotCode.com involved in the business aspect of the solution early.