What evidence can you share that demonstrates the impact of the engagement?
Since working with Wegacha, we’ve changed multiple elements of our website. They’ve suggested adopting new apps and features as they became available, and this has helped us improve our site. We’ve been able to keep up with the technology constantly coming out and make the shopping experience better.
How did Wegacha perform from a project management standpoint?
This is one of the reasons why we decided to have an ongoing relationship with them: Wegacha can deliver what they promise in a timely manner. The communication has generally been done by phone or email, but we also use messaging systems, especially when we’re working remotely on the website and they want me to understand what a part is doing, and how it looks.
While we were developing and setting everything up, we spoke practically every day, and we met in-person at least once a week. This was especially important because I wanted to understand the technical part of what he was doing and why he was doing it. They effectively communicated all their processes and helped me learn a few things that I could do myself. This was very important to me, even though—after setting up everything and developing the platform—I decided to keep working with them.
What did you find most impressive about them?
Based on my experience working with other developers, Wegacha was the first that had an understanding of e-commerce. The other companies I interacted with were website designers, but they lacked a good knowledge of e-commerce specifically. Anyone can use platforms like Shopify to put a shopping cart on a website, but having a real understanding of how things should work—what’s better for the client, and what the best shopping experience for the customers is—is something very valuable. This is what Wegacha gave us.
I was worried that moving from WordPress to Shopify would take a lot of time, since developing our WordPress website had been so difficult for us, but Wegacha was very fast at implementing, changing, and improving the work. One of the best things for me has been their communication. Learning from them and listening to their advice has really worked. Sometimes, what I thought was best for my website proved not to be so in reality.
Are there any areas they could improve?
There’s nothing I could complain about regarding Wegacha. My working relationship with them has been very good, and I’ve recommended them to many other people—friends and colleagues—who’ve had trouble with development companies they’d been working with. Those people started working with Wegacha they feel the same as I do. There’s nothing I don’t like or I’d change about Wegacha.
Do you have any advice for future clients of theirs?
Clients should listen to the suggestions Wegacha gives them. The team has knowledge about how things work, and they’re open to hearing the client’s side as well. In the end, they want to meet expectations and do what they feel is best for the client. I suggest that new clients trust Wegacha, and feel comfortable with what they’re suggesting and doing. They can really deliver.