What evidence can you share that demonstrates the impact of the engagement?
They’ve customized our approach to social media marketing, and our success rate is much higher than it would be if we’d just put an ad on Facebook. Our business is niche, but they’ve helped me reach the right customers.
Their cost is also very competitive.
How did Sphere Software perform from a project management standpoint?
They’re very honest and upfront. When we hired them, they laid out the whole project and the different milestones. They communicate clearly and let us know if there will be any delays or changes to the timeline.
What did you find most impressive about them?
What sets them apart is the quality of their work, their ability to deliver on time, and their cost.
Are there any areas they could improve?
I can’t think of anything. I don’t have any complaints. I spent a lot of time with them at the beginning of the project, so they understood my needs well, so we didn’t need to go back and change things after the fact. They’re very accommodating and I can always go to them for advice on technical issues.
Do you have any advice for potential customers?
Break the project down into what you need to change and what you want to be customized. I also think it’s helpful to screen share so they can understand exactly what you want, especially if you’re not a technical person.